Prolink
Prolink is a premier workforce solutions organization, fulfilling comprehensive staffing, technology, culture, data, and talent experience needs throughout the United States. As a people-centric and results-driven business, we strive to provide a world-class experience to every member of the Prolink Family — our clients, external talent, and internal team. We are committed to intentional connectivity and an energy-positive culture to ensure every member of the Prolink Family has the opportunity to succeed personally, professionally, and financially today and tomorrow.
Job Summary The Client Relationship Manager (CRM) position is within Prolink’s Operations and Sales departments and partners with key stakeholders to manage client fulfillment, retention, and growth by providing a world class experience to direct local, direct national, or VMS account(s).
Responsibilities
Act as a liaison between each account and internal stakeholders to ensure high levels of client satisfaction
Retain and grow volume within existing accounts
Provide support to set fulfillment team goals
Perform simple financial calculations and implement simple cost-saving strategies
Seek support to conduct basic competitor research and analysis
Coordinate client QBRs and internal client meetings
Achieve performance targets for a portfolio size up to $100 million with up to 100 Talent on Assignment (TOA) as defined through weekly, monthly, quarterly, and annual metrics
Perform other related duties as assigned
Requirements
Willing and able to travel as needed
2+ years of experience in staffing industry
Knowledge of staffing industry business models and trends
Basic understanding of financial management, workforce solutions, and data-driven decision-making
Excellent communication, relationship building, and customer service skills
Able to learn new concepts and effectively apply them
Able to work with others to solve problems
Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
Able to use a variety of business or technical programs to complete tasks
High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values
Preferences Sales or account management experience. Familiarity with vendor management and applicant tracking systems. Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.
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Job Summary The Client Relationship Manager (CRM) position is within Prolink’s Operations and Sales departments and partners with key stakeholders to manage client fulfillment, retention, and growth by providing a world class experience to direct local, direct national, or VMS account(s).
Responsibilities
Act as a liaison between each account and internal stakeholders to ensure high levels of client satisfaction
Retain and grow volume within existing accounts
Provide support to set fulfillment team goals
Perform simple financial calculations and implement simple cost-saving strategies
Seek support to conduct basic competitor research and analysis
Coordinate client QBRs and internal client meetings
Achieve performance targets for a portfolio size up to $100 million with up to 100 Talent on Assignment (TOA) as defined through weekly, monthly, quarterly, and annual metrics
Perform other related duties as assigned
Requirements
Willing and able to travel as needed
2+ years of experience in staffing industry
Knowledge of staffing industry business models and trends
Basic understanding of financial management, workforce solutions, and data-driven decision-making
Excellent communication, relationship building, and customer service skills
Able to learn new concepts and effectively apply them
Able to work with others to solve problems
Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
Able to use a variety of business or technical programs to complete tasks
High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values
Preferences Sales or account management experience. Familiarity with vendor management and applicant tracking systems. Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.
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