Senior CMDB Analyst

Job Summary

The Senior CMDB Analyst will support a complex configuration management database (CMDB) project involving a ServiceNow upgrade, system convergence, and data center tracking. This role ensures CMDB data integrity, accuracy, and alignment with ITIL standards to deliver a trusted and high-quality data source for IT operations. The analyst will play a key role in a major financial institution serving more than 17,000 employees and managing over $200 billion in assets, supporting enterprise-level data accuracy and governance. Onsite Flexibility

Remote Contract Details

Position Type: Contract Contract Duration: 5.5 months Start: As Soon As Possible Location

Raleigh, NC Key Responsibilities

Support ongoing CMDB initiatives including ServiceNow upgrades, convergence projects, and data center migrations. Collaborate with data center managers to ensure

completeness and accuracy

of CMDB information, especially for configuration item (CI) location and tracking. Design, develop, and produce

reports and dashboards

using CMDB data (e.g., inventory, management, impact analysis, configuration status). Utilize the CMDB Query Builder to create

cross-functional data views

and improve visibility across systems. Maintain and optimize

CMDB Health configurations

and develop custom KPIs for performance tracking. Support operating procedures for CMDB audits and identify

continuous improvement

opportunities. Operate independently in a

fast-paced IT environment

with minimal supervision. Required Experience

Bachelor’s degree in systems engineering, computer science, information technology, or a related field (or equivalent experience). 8+ years

of relevant experience in Information Technology. 3+ years

working directly with CMDB and the

CSDM framework . ITIL v3 or v4 certification

with advanced understanding of configuration management, ITAM, and ITSM processes. Nice-to-Have Experience

Prior experience in the

financial services or banking industry . Background in large-scale enterprise CMDB implementations or data migrations. Experience collaborating with multiple cross-functional IT teams. Required Skills

CMDB configuration and maintenance (ServiceNow platform) ITIL v3/v4 Configuration Management expertise Data quality management and reporting Preferred Skills

ServiceNow CMDB, Discovery, or Application Service Mapping certifications Platform Analytics experience Agile and SDLC methodologies Strong communication and stakeholder collaboration Additional Skills

Self-starter with strong analytical and problem-solving skills Ability to work effectively in a

fast-paced

and

dynamic

environment Benefits

Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About the Client

Providing comprehensive banking products and services for individuals and businesses for over 125 years. We empower families and businesses to achieve their financial goals with reliable service and stability. About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. Seniority Level

Mid-Senior level Employment Type

Contract Job Function

Business Development and Sales Industries

Staffing and Recruiting

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