Ryder System, Inc.
ServiceNow HRSD Lead Developer (HRIS Business Partner)- REMOTE
Ryder System, Inc., Charleston, West Virginia, us, 25329
ServiceNow HRSD Lead Developer (HRIS Business Partner)- REMOTE
Join to apply for the ServiceNow HRSD Lead Developer (HRIS Business Partner)- REMOTE role at Ryder System, Inc.
Summary The HRIS Business Partner manages, monitors, maintains, and develops the HRIS systems focusing on the ServiceNow HRSD Module from a business function perspective while partnering with IT, HR, and Operations.
Essential Functions
Design, develop, configure, and customize solutions within ServiceNow to improve and streamline HR processes and workflows.
Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals.
Collaborate with HR, IT, business partners, and vendors to implement or update integrations.
Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app.
Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment.
Develop or maintain Virtual Agent topics based on business needs.
Conduct thorough testing in development environment and work closely with IT to move development to production.
Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module.
Assist in system upgrades/patches through testing, reporting and analysis of changes. Work with HR stakeholders to identify upgrade impact and implement changes.
Identify new HR needs and the software products to fulfill these needs. Perform analysis, develop, and suggest solutions to complex problems relating to company-wide HR administrative programs.
Act as a liaison between HRIS and internal HR departments to ensure entire department system needs are met.
Develop and maintain a strong working knowledge of the HR system to effectively utilize its capabilities, providing training support to end‑users and others.
Provide support to end-users by developing reports, Excel spreadsheets, or other relevant software.
Modify existing reports as necessary and coordinate collection and preparation of routine and special reports according to business needs.
Monitor system for problems, identify and implement corrective and preventive actions.
Ensure all interface files are received and run successfully.
Additional Responsibilities
Perform other duties as assigned.
Skills and Abilities
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
Ability to communicate effectively both verbally and in writing with technical and non‑technical customers.
Guide more junior analysts.
Demonstrate excellent judgment and decision‑making skills.
Qualifications
Bachelor’s degree required in a related field.
Five (5) years or more experience in an HRIS or IT environment, with a minimum of 3 years specializing in ServiceNow implementation, administration and support. ServiceNow HRSD module, preferred.
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HR (CIS‑HR) preferred.
Hands‑on experience with ServiceNow HRSD configuration, including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro.
Experience with developing in ServiceNow (e.g., service catalogs, Virtual Agent, Flow Designer) required.
Experience with integrations between ServiceNow and other HR systems (e.g., Workday) preferred.
Experience with scripting in ServiceNow (e.g., Business Rules, Client Scripts, UI Actions) preferred.
Experience with Platform Analytics, Performance Analytics preferred.
Proficient in Microsoft Office products (Access, Excel, Word, Power Point, Outlook) advanced required.
Broad knowledge of Human Resources function, information needs, reporting requirements, workflow and functional technology solutions intermediate required.
Working knowledge of HRIS and Payroll systems intermediate preferred.
Must have strong knowledge of system operating environments, technologies, equipment/systems and applications intermediate required.
Strong experience in process analysis and design techniques in system mapping, re‑engineering, and report writing intermediate required.
Benefits Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Equal Opportunity Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Summary The HRIS Business Partner manages, monitors, maintains, and develops the HRIS systems focusing on the ServiceNow HRSD Module from a business function perspective while partnering with IT, HR, and Operations.
Essential Functions
Design, develop, configure, and customize solutions within ServiceNow to improve and streamline HR processes and workflows.
Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals.
Collaborate with HR, IT, business partners, and vendors to implement or update integrations.
Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app.
Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment.
Develop or maintain Virtual Agent topics based on business needs.
Conduct thorough testing in development environment and work closely with IT to move development to production.
Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module.
Assist in system upgrades/patches through testing, reporting and analysis of changes. Work with HR stakeholders to identify upgrade impact and implement changes.
Identify new HR needs and the software products to fulfill these needs. Perform analysis, develop, and suggest solutions to complex problems relating to company-wide HR administrative programs.
Act as a liaison between HRIS and internal HR departments to ensure entire department system needs are met.
Develop and maintain a strong working knowledge of the HR system to effectively utilize its capabilities, providing training support to end‑users and others.
Provide support to end-users by developing reports, Excel spreadsheets, or other relevant software.
Modify existing reports as necessary and coordinate collection and preparation of routine and special reports according to business needs.
Monitor system for problems, identify and implement corrective and preventive actions.
Ensure all interface files are received and run successfully.
Additional Responsibilities
Perform other duties as assigned.
Skills and Abilities
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
Ability to communicate effectively both verbally and in writing with technical and non‑technical customers.
Guide more junior analysts.
Demonstrate excellent judgment and decision‑making skills.
Qualifications
Bachelor’s degree required in a related field.
Five (5) years or more experience in an HRIS or IT environment, with a minimum of 3 years specializing in ServiceNow implementation, administration and support. ServiceNow HRSD module, preferred.
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HR (CIS‑HR) preferred.
Hands‑on experience with ServiceNow HRSD configuration, including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro.
Experience with developing in ServiceNow (e.g., service catalogs, Virtual Agent, Flow Designer) required.
Experience with integrations between ServiceNow and other HR systems (e.g., Workday) preferred.
Experience with scripting in ServiceNow (e.g., Business Rules, Client Scripts, UI Actions) preferred.
Experience with Platform Analytics, Performance Analytics preferred.
Proficient in Microsoft Office products (Access, Excel, Word, Power Point, Outlook) advanced required.
Broad knowledge of Human Resources function, information needs, reporting requirements, workflow and functional technology solutions intermediate required.
Working knowledge of HRIS and Payroll systems intermediate preferred.
Must have strong knowledge of system operating environments, technologies, equipment/systems and applications intermediate required.
Strong experience in process analysis and design techniques in system mapping, re‑engineering, and report writing intermediate required.
Benefits Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Equal Opportunity Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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