Sartorius North America
Manager In-House Applications Services - Bioprocessing - Hybrid, Marlborough, MA
Sartorius North America, Marlborough, Massachusetts, us, 01752
Overview
Location: Hybrid – The expectations are to be on-site in Sartorius's Bohemia, NY or Marlborough, MA three times per week. The Primary Location will be in Marlborough, with a minimum of 3 days per quarter in our Bohemia, NY location. We are seeking a dynamic and technically adept Manager to lead our team of North American In-House Application Specialists. The role is responsible for a team whose primary objectives are to support internal and external customers with technical inquiries, demonstrations and applications development.
The ideal candidate will possess a strong background in bioprocessing with an understanding of upstream and downstream processes, single-use technologies, and process analytics. You will build, manage, and lead the Inside Applications team in accordance with the commercial strategy in the Americas, to bring enabling technologies to our client base and drive the growth of our organization.
What we will accomplish together Team Leadership and Development
Build and lead a technically proficient team of in-house application specialists.
Support and develop training programs focused on bioprocessing workflows, GMP compliance, and emerging technologies.
Mentor team members in advanced application support, troubleshooting, and customer engagement.
Technical Resource Management
Allocate resources based on technical competency and customer needs across multiple modalities.
Support product lifecycle activities including validation, scale-up, and tech transfer.
Performance tracking and optimization; define and monitor KPIs related to technical support efficiency, customer satisfaction, and lead conversion.
Analyze performance data to identify gaps and implement continuous improvement strategies.
Customer-Facing Technical Support
Oversee technical support for customer inquiries, demos, and application development.
Drive engagement through webinars, application notes, and on-site technical consultations.
Collaborate with sales and marketing to translate customer needs into technical solutions.
Daily Operations and Project Management
Manage daily operations of the Inside Applications team, including scheduling and workload balancing.
Lead special projects such as data generation for product launches, application development, and competitive benchmarking.
Cross-Functional Collaboration
Partner with R&D, Product Management, and Field Applications to ensure cohesive technical messaging.
Provide logistical and technical support for trade shows, training events, and internal workshops.
What will convince us
Bachelor's or master's degree in biotechnology, Biochemistry, Chemical Engineering, or related life science discipline.
3+ years of management experience in life-sciences support function.
2+ years of hands-on experience with bioprocessing technologies including:
Fluid Management Technologies (single-use)
Separation Technologies (TFF, UF/DF)
Process analytical technologies (PAT)
Cell Culture Technologies (bioreactors)
Experience with GMP documentation and validation protocols.
Proven ability to lead technical teams and drive performance through KPIs.
Strong project management and resource allocation skills.
Excellent communication and cross-functional collaboration capabilities.
Passion for innovation and alignment with our core values: Sustainability, Openness, Enjoyment.
What We Offer Sartorius offers a wide range of benefits with a growing global presence. Benefits include:
Personal and Professional Development: mentoring, leadership programs, internal seminar offerings.
Worklife Balance: paid vacation, sick time, corporate holidays and community service day; flexible work schedules.
Impact from Day One: comprehensive onboarding, including a virtual online platform.
Welcoming Culture: mutual support, team spirit and international collaboration; communities on topics such as Coaching, Agile Working, and a Businesswomen's Network.
Health & Well Being: medical plans, dental, vision, EAP, and wellness programs.
Intelligent Working Environment: smart buildings with up-to-date technology and equipment.
Retirement Savings Plan: 401(k) with generous company match.
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate.
Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. For any reasonable accommodation requests, please contact accommodationrequest@sartorius.com.
Please view equal employment opportunity posters provided by OFCCP here.
We look forward to receiving your application.
www.sartorius.com/career
#J-18808-Ljbffr
The ideal candidate will possess a strong background in bioprocessing with an understanding of upstream and downstream processes, single-use technologies, and process analytics. You will build, manage, and lead the Inside Applications team in accordance with the commercial strategy in the Americas, to bring enabling technologies to our client base and drive the growth of our organization.
What we will accomplish together Team Leadership and Development
Build and lead a technically proficient team of in-house application specialists.
Support and develop training programs focused on bioprocessing workflows, GMP compliance, and emerging technologies.
Mentor team members in advanced application support, troubleshooting, and customer engagement.
Technical Resource Management
Allocate resources based on technical competency and customer needs across multiple modalities.
Support product lifecycle activities including validation, scale-up, and tech transfer.
Performance tracking and optimization; define and monitor KPIs related to technical support efficiency, customer satisfaction, and lead conversion.
Analyze performance data to identify gaps and implement continuous improvement strategies.
Customer-Facing Technical Support
Oversee technical support for customer inquiries, demos, and application development.
Drive engagement through webinars, application notes, and on-site technical consultations.
Collaborate with sales and marketing to translate customer needs into technical solutions.
Daily Operations and Project Management
Manage daily operations of the Inside Applications team, including scheduling and workload balancing.
Lead special projects such as data generation for product launches, application development, and competitive benchmarking.
Cross-Functional Collaboration
Partner with R&D, Product Management, and Field Applications to ensure cohesive technical messaging.
Provide logistical and technical support for trade shows, training events, and internal workshops.
What will convince us
Bachelor's or master's degree in biotechnology, Biochemistry, Chemical Engineering, or related life science discipline.
3+ years of management experience in life-sciences support function.
2+ years of hands-on experience with bioprocessing technologies including:
Fluid Management Technologies (single-use)
Separation Technologies (TFF, UF/DF)
Process analytical technologies (PAT)
Cell Culture Technologies (bioreactors)
Experience with GMP documentation and validation protocols.
Proven ability to lead technical teams and drive performance through KPIs.
Strong project management and resource allocation skills.
Excellent communication and cross-functional collaboration capabilities.
Passion for innovation and alignment with our core values: Sustainability, Openness, Enjoyment.
What We Offer Sartorius offers a wide range of benefits with a growing global presence. Benefits include:
Personal and Professional Development: mentoring, leadership programs, internal seminar offerings.
Worklife Balance: paid vacation, sick time, corporate holidays and community service day; flexible work schedules.
Impact from Day One: comprehensive onboarding, including a virtual online platform.
Welcoming Culture: mutual support, team spirit and international collaboration; communities on topics such as Coaching, Agile Working, and a Businesswomen's Network.
Health & Well Being: medical plans, dental, vision, EAP, and wellness programs.
Intelligent Working Environment: smart buildings with up-to-date technology and equipment.
Retirement Savings Plan: 401(k) with generous company match.
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate.
Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. For any reasonable accommodation requests, please contact accommodationrequest@sartorius.com.
Please view equal employment opportunity posters provided by OFCCP here.
We look forward to receiving your application.
www.sartorius.com/career
#J-18808-Ljbffr