UVeye
Senior Customer Success Manager (West, CO-CA)
UVeye is on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world’s first fully automated suite of vehicle inspection systems. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our advanced AI‑centric technology is utilized across manufacturing plants, dealerships, wholesale auctions, delivery fleets, and security checkpoints.
Location: West, CO-CA Employment type: Full‑time
Key Responsibilities
Serve as a trusted advisor, fostering deep, value‑driven relationships with clients to maximize engagement and long‑term retention.
Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
Provide insights on best practices, industry trends, and data‑driven recommendations to help customers optimize performance.
Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.
Provide guidance, best practices, and assistance in complex customer scenarios to support junior CSMs.
Contribute to refining Customer Success processes and provide feedback for continuous improvement.
Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
Qualifications
5+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in a SaaS environment.
Proven track record of driving customer retention, renewals, and upsell expansion.
Experience managing high‑value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills.
Commercial acumen with a data‑driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization, and attention to detail.
Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
Willingness to travel domestically up to 50% of the time.
Automotive industry experience is a plus but not required.
Benefits
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, company paid holidays.
Career growth as we scale across the US.
Compensation Annual base salary range: $95,000 – $110,000. Eligible for bonus.
Why UVeye
Pioneer advanced solutions: Harness cutting‑edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive global impact: Innovate to enhance automotive safety and reliability, impacting lives and businesses on an international scale.
Career growth opportunities: Rapid development surrounded by groundbreaking advancements and strategic industry partnerships.
EEO Statement UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Location: West, CO-CA Employment type: Full‑time
Key Responsibilities
Serve as a trusted advisor, fostering deep, value‑driven relationships with clients to maximize engagement and long‑term retention.
Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
Provide insights on best practices, industry trends, and data‑driven recommendations to help customers optimize performance.
Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.
Provide guidance, best practices, and assistance in complex customer scenarios to support junior CSMs.
Contribute to refining Customer Success processes and provide feedback for continuous improvement.
Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
Qualifications
5+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in a SaaS environment.
Proven track record of driving customer retention, renewals, and upsell expansion.
Experience managing high‑value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills.
Commercial acumen with a data‑driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization, and attention to detail.
Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
Willingness to travel domestically up to 50% of the time.
Automotive industry experience is a plus but not required.
Benefits
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, company paid holidays.
Career growth as we scale across the US.
Compensation Annual base salary range: $95,000 – $110,000. Eligible for bonus.
Why UVeye
Pioneer advanced solutions: Harness cutting‑edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive global impact: Innovate to enhance automotive safety and reliability, impacting lives and businesses on an international scale.
Career growth opportunities: Rapid development surrounded by groundbreaking advancements and strategic industry partnerships.
EEO Statement UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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