UVeye
Join us as a Sr Customer Success Manager (West) at
UVeye
and play a pivotal role in driving long‑term customer success, retention and expansion across our client base. UVeye is on a mission to redefine vehicle safety and reliability globally, leveraging AI‑centric technology, computer vision and machine learning. Our solutions are used in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints and more.
Responsibilities
Serve as a trusted advisor, fostering deep, value‑driven relationships with clients to maximize engagement and long‑term retention.
Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
Provide industry insights, best practices, and data‑driven recommendations to help customers optimize performance.
Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
Analyze account performance, usage metrics and engagement trends to guide customers in achieving their objectives.
Support junior CSMs by providing guidance, best practices and assistance in complex customer scenarios.
Contribute to refining Customer Success processes and providing feedback for continuous improvement.
Collaborate closely with Sales, Product and Support teams to ensure a seamless customer experience and advocate for customer needs.
Requirements
5+ years of experience in Customer Success, Account Management or Strategic Consulting in a SaaS environment.
Proven track record of driving customer retention, renewals and upsell expansion.
Experience managing high‑value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills, able to translate customer needs into impactful solutions.
Commercial acumen with a data‑driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization and attention to detail.
Technical proficiency with CRM platforms, dashboards and analytics tools.
Willingness to travel domestically up to 50% of the time.
Automotive industry experience is a plus.
Benefits
Competitive Medical, Dental and Vision.
Company 401(k) Match.
20 PTO days and paid holidays.
Career growth opportunities as we scale across the US.
Compensation UVeye provides a base salary range of $95,000 – $110,000, in compliance with New Jersey State Law on salary transparency. The role is also eligible for bonus and incentive compensation.
Why UVeye
Pioneer advanced solutions: harness cutting‑edge AI, machine learning and computer vision to revolutionize vehicle inspections.
Drive global impact: your innovations will enhance automotive safety and reliability worldwide.
Rapid career growth in a dynamic, partnership‑driven environment.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr
UVeye
and play a pivotal role in driving long‑term customer success, retention and expansion across our client base. UVeye is on a mission to redefine vehicle safety and reliability globally, leveraging AI‑centric technology, computer vision and machine learning. Our solutions are used in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints and more.
Responsibilities
Serve as a trusted advisor, fostering deep, value‑driven relationships with clients to maximize engagement and long‑term retention.
Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
Provide industry insights, best practices, and data‑driven recommendations to help customers optimize performance.
Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
Analyze account performance, usage metrics and engagement trends to guide customers in achieving their objectives.
Support junior CSMs by providing guidance, best practices and assistance in complex customer scenarios.
Contribute to refining Customer Success processes and providing feedback for continuous improvement.
Collaborate closely with Sales, Product and Support teams to ensure a seamless customer experience and advocate for customer needs.
Requirements
5+ years of experience in Customer Success, Account Management or Strategic Consulting in a SaaS environment.
Proven track record of driving customer retention, renewals and upsell expansion.
Experience managing high‑value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills, able to translate customer needs into impactful solutions.
Commercial acumen with a data‑driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization and attention to detail.
Technical proficiency with CRM platforms, dashboards and analytics tools.
Willingness to travel domestically up to 50% of the time.
Automotive industry experience is a plus.
Benefits
Competitive Medical, Dental and Vision.
Company 401(k) Match.
20 PTO days and paid holidays.
Career growth opportunities as we scale across the US.
Compensation UVeye provides a base salary range of $95,000 – $110,000, in compliance with New Jersey State Law on salary transparency. The role is also eligible for bonus and incentive compensation.
Why UVeye
Pioneer advanced solutions: harness cutting‑edge AI, machine learning and computer vision to revolutionize vehicle inspections.
Drive global impact: your innovations will enhance automotive safety and reliability worldwide.
Rapid career growth in a dynamic, partnership‑driven environment.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr