UVeye
Overview
Join to apply for the
Sr Customer Success Manager (West)
role at
UVeye . At UVeye, we are redefining vehicle safety and reliability with an AI-centric technology platform for vehicle inspections. We are seeking a
Senior Customer Success Manager (Sr. CSM covering the West, CO-CA)
to drive long-term customer success, retention, and expansion across our client base. You will manage strategic client relationships, mentor junior team members, contribute to process improvements, and help shape the overall Customer Success strategy. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical. A day in the life and how you’ll make an impact:
Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
Training & Enablement – Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
ROI & Value Delivery – Demonstrate measurable ROI by consulting customers on business improvements using UVeye solutions.
Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to optimize performance.
Proactive Problem Solving – Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving objectives.
Mentorship & Leadership – Support junior CSMs by providing guidance and best practices in complex customer scenarios.
Process Improvement – Contribute to refining Customer Success processes and internal initiatives.
Cross-Functional Collaboration – Work with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
Qualifications
5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
Proven track record of driving customer retention, renewals, and upsell expansion.
Experience managing high-value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
Commercial acumen with a data-driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization, and attention to detail.
Technical proficiency with CRM platforms, dashboards, and analytics tools.
Travel – Willingness to travel domestically up to 50% of the time.
Automotive industry experience is a plus but not required.
Benefits
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, company-paid holidays.
Career growth as we scale across the US.
Compensation UVeye provides salary ranges that comply with state law on salary transparency in job advertisements. The base salary range for this position is
$95,000 – $110,000 , with eligibility for a bonus. Actual salaries depend on experience, qualifications, skills, location, and other factors.
Why UVeye
Pioneer Advanced Solutions: AI, ML, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Innovations that enhance automotive safety and reliability internationally.
Career Growth Opportunities: Rapid development amid groundbreaking advancements and strategic partnerships.
UVeye is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
#J-18808-Ljbffr
Join to apply for the
Sr Customer Success Manager (West)
role at
UVeye . At UVeye, we are redefining vehicle safety and reliability with an AI-centric technology platform for vehicle inspections. We are seeking a
Senior Customer Success Manager (Sr. CSM covering the West, CO-CA)
to drive long-term customer success, retention, and expansion across our client base. You will manage strategic client relationships, mentor junior team members, contribute to process improvements, and help shape the overall Customer Success strategy. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical. A day in the life and how you’ll make an impact:
Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
Training & Enablement – Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
ROI & Value Delivery – Demonstrate measurable ROI by consulting customers on business improvements using UVeye solutions.
Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to optimize performance.
Proactive Problem Solving – Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving objectives.
Mentorship & Leadership – Support junior CSMs by providing guidance and best practices in complex customer scenarios.
Process Improvement – Contribute to refining Customer Success processes and internal initiatives.
Cross-Functional Collaboration – Work with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
Qualifications
5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
Proven track record of driving customer retention, renewals, and upsell expansion.
Experience managing high-value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
Commercial acumen with a data-driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization, and attention to detail.
Technical proficiency with CRM platforms, dashboards, and analytics tools.
Travel – Willingness to travel domestically up to 50% of the time.
Automotive industry experience is a plus but not required.
Benefits
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, company-paid holidays.
Career growth as we scale across the US.
Compensation UVeye provides salary ranges that comply with state law on salary transparency in job advertisements. The base salary range for this position is
$95,000 – $110,000 , with eligibility for a bonus. Actual salaries depend on experience, qualifications, skills, location, and other factors.
Why UVeye
Pioneer Advanced Solutions: AI, ML, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Innovations that enhance automotive safety and reliability internationally.
Career Growth Opportunities: Rapid development amid groundbreaking advancements and strategic partnerships.
UVeye is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
#J-18808-Ljbffr