King County
Overview
The Customer Information Technological Resources and Solutions (CITRS) team within King County Metro's Mobility Division, Customer Communication and Services (CCS) Section is seeking an innovative, customer-focused professional to join our team working on-site at the Transit Control Center (TCC) to provide real-time communication for the public. As part of the on-site CS II team, you will play a vital role in enhancing rider experience by quickly gathering, analyzing, distilling, and disseminating transit service information including planned and unplanned service disruptions, and emergencies using various information systems, channels, platforms, and applications. Responsibilities
Apply equity and social justice principles to all aspects of the work. Work on-site at the TCC, in Seattle's SODO district. Issue transit alerts and other rider information as needed. Work under the directions of the CITRS chief and other CCS leadership, or designee(s), to perform duties and assignments. Collaborate with the TCC Coordinators, Field/County Operations, and a variety of Bus Operation teams to collect and organize planned and unplanned real-time transit service disruption information for digital delivery through various electronic channels and platforms to transit riders and the public. Compile, research, analyze, prepare, edit, and review transit-related service information and interruptions for timely digital publication. Respond to public engagement through social media channels, as needed. Other duties as assigned. Qualifications
Excellent attention to detail, with demonstrated analytical, problem-solving, and research skills. One to two years of experience in customer service, public transportation, information technology, or related fields. Basic knowledge and understanding of Metro’s transit system and services, and public-facing customer communications methods and tools. Proficiency and ease in using business communication tools and new technology in your everyday work. Flexible to change and able to prioritize and work effectively in complex tasks within tight timelines. Report to work for varying shifts on-site and at remote locations, as necessary. Self-motivated and able to work independently or as part of a team. Other duties as assigned. DesirableQualifications
Direct experience working in ATIS, Arcadis/IBI TRANSIT-alerts, SharePoint, intermediate or higher proficiency with MS Word and, Excel, and/or Salesforce (CRM). Experience in public transportation communication via a variety of channels including face-to-face, social media platforms such as Instagram, Facebook, X (Twitter) and YouTube, blogs, or other social media tools. Experience working with internal and external diverse communities. SpecialRequirements
A Washington State driver's license or alternative ability to report reliably to various work sites and around King County. WorkSchedule
Multiple shifts covering from 5am to 8pm, Mon-Friday with Weekend coverage from 9am to 5:30pm. The position is subject to the provisions of the Fair Labor Standards Act and is therefore eligible for overtime pay if scheduled. WorkLocation
The primary location of the position Transit Control Center (TCC) in the SODO area of Seattle and other sites as assigned. There is some hybrid (teleworking and in the office) work as determined by Metro’s needs. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. EEOStatement
King County is an equal employment opportunity (EEO) employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
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The Customer Information Technological Resources and Solutions (CITRS) team within King County Metro's Mobility Division, Customer Communication and Services (CCS) Section is seeking an innovative, customer-focused professional to join our team working on-site at the Transit Control Center (TCC) to provide real-time communication for the public. As part of the on-site CS II team, you will play a vital role in enhancing rider experience by quickly gathering, analyzing, distilling, and disseminating transit service information including planned and unplanned service disruptions, and emergencies using various information systems, channels, platforms, and applications. Responsibilities
Apply equity and social justice principles to all aspects of the work. Work on-site at the TCC, in Seattle's SODO district. Issue transit alerts and other rider information as needed. Work under the directions of the CITRS chief and other CCS leadership, or designee(s), to perform duties and assignments. Collaborate with the TCC Coordinators, Field/County Operations, and a variety of Bus Operation teams to collect and organize planned and unplanned real-time transit service disruption information for digital delivery through various electronic channels and platforms to transit riders and the public. Compile, research, analyze, prepare, edit, and review transit-related service information and interruptions for timely digital publication. Respond to public engagement through social media channels, as needed. Other duties as assigned. Qualifications
Excellent attention to detail, with demonstrated analytical, problem-solving, and research skills. One to two years of experience in customer service, public transportation, information technology, or related fields. Basic knowledge and understanding of Metro’s transit system and services, and public-facing customer communications methods and tools. Proficiency and ease in using business communication tools and new technology in your everyday work. Flexible to change and able to prioritize and work effectively in complex tasks within tight timelines. Report to work for varying shifts on-site and at remote locations, as necessary. Self-motivated and able to work independently or as part of a team. Other duties as assigned. DesirableQualifications
Direct experience working in ATIS, Arcadis/IBI TRANSIT-alerts, SharePoint, intermediate or higher proficiency with MS Word and, Excel, and/or Salesforce (CRM). Experience in public transportation communication via a variety of channels including face-to-face, social media platforms such as Instagram, Facebook, X (Twitter) and YouTube, blogs, or other social media tools. Experience working with internal and external diverse communities. SpecialRequirements
A Washington State driver's license or alternative ability to report reliably to various work sites and around King County. WorkSchedule
Multiple shifts covering from 5am to 8pm, Mon-Friday with Weekend coverage from 9am to 5:30pm. The position is subject to the provisions of the Fair Labor Standards Act and is therefore eligible for overtime pay if scheduled. WorkLocation
The primary location of the position Transit Control Center (TCC) in the SODO area of Seattle and other sites as assigned. There is some hybrid (teleworking and in the office) work as determined by Metro’s needs. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. EEOStatement
King County is an equal employment opportunity (EEO) employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
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