Washington State ESD
Corrections and Refunds Customer Service Specialist (CSS2)
Washington State ESD, Seattle, Washington, us, 98127
Overview
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Equity | Inclusion . At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government. Our Programs and Services Division (PSD) is seeking two (2) Customer Service Specialists to add to their
Corrections and Refunds
Team. We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services. If you are ready to begin your career and bring your significant communication skills to DOL, then read on! Responsibilities
Review and correct driver and vehicle records while assisting customers both verbally and in writing. You will solve problems, investigate record issues to find appropriate solutions, and make all necessary corrections. Maintaining confidentiality is essential as you review and ensure our records are accurate. Implement Federal regulations, RCW’s, WAC’s, and departmental policies and procedures. Process driver refund requests. Resolve DRIVE record issues, reports, court correction requests, extensions, and appeals. Conduct business through phone, email, and fax with other DOL employees, the general public and other governmental agencies. What you will bring to the role
Two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems. One (1) year of experience communicating by phone and composing clear, professional, appropriate, technically correct, and plain-language email responses to customers. Experience using Microsoft Office Programs such as Word, Excel, and Outlook. Ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Experience may be gained concurrently. What may help set you apart
Experience reading and interpreting a driver and vehicle record and taking appropriate action based on licensing laws, rules, policies, and procedures. Experience signing on and verifying data within the court data storage system. Additional Conditions of employment
Must prove US Citizenship and pass federal suitability for Employment. Prior to new hire, a preemployment check including criminal record history and driver\'s abstract will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. An acceptable fingerprint-based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI.
You will have the capability to review and challenge any record through the FBI . DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.
For information about available accommodations, the interview process, or the position contact Nicole Walters. How to Apply
Select the Apply button at the top of this job announcement. Applications with blank fields, or supplemental question responses with comments such as see attachments may be considered incomplete. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
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We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Equity | Inclusion . At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government. Our Programs and Services Division (PSD) is seeking two (2) Customer Service Specialists to add to their
Corrections and Refunds
Team. We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services. If you are ready to begin your career and bring your significant communication skills to DOL, then read on! Responsibilities
Review and correct driver and vehicle records while assisting customers both verbally and in writing. You will solve problems, investigate record issues to find appropriate solutions, and make all necessary corrections. Maintaining confidentiality is essential as you review and ensure our records are accurate. Implement Federal regulations, RCW’s, WAC’s, and departmental policies and procedures. Process driver refund requests. Resolve DRIVE record issues, reports, court correction requests, extensions, and appeals. Conduct business through phone, email, and fax with other DOL employees, the general public and other governmental agencies. What you will bring to the role
Two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems. One (1) year of experience communicating by phone and composing clear, professional, appropriate, technically correct, and plain-language email responses to customers. Experience using Microsoft Office Programs such as Word, Excel, and Outlook. Ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Experience may be gained concurrently. What may help set you apart
Experience reading and interpreting a driver and vehicle record and taking appropriate action based on licensing laws, rules, policies, and procedures. Experience signing on and verifying data within the court data storage system. Additional Conditions of employment
Must prove US Citizenship and pass federal suitability for Employment. Prior to new hire, a preemployment check including criminal record history and driver\'s abstract will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. An acceptable fingerprint-based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI.
You will have the capability to review and challenge any record through the FBI . DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.
For information about available accommodations, the interview process, or the position contact Nicole Walters. How to Apply
Select the Apply button at the top of this job announcement. Applications with blank fields, or supplemental question responses with comments such as see attachments may be considered incomplete. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
#J-18808-Ljbffr