John Carroll University
Director of Academic Advising
John Carroll University, University Heights, Ohio, United States
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Required Qualifications
Master’s degree in a relevant academic/professional field
Minimum of 8 years of successful advising and/or teaching experience in higher education in areas relevant to the job responsibilities
Excellent oral and written communication skills, including ability to make effective public presentations
Demonstrated excellence in leadership, organizational development, change management, and interpersonal skills, including the ability to work effectively with a broad range of constituents (faculty, staff, alumni, students, and families)
Intermediate proficiency in MS Word and Excel; Familiarity with Student Information System and Learning Management Systems, possibly Canvas. Familiarity with Google G-suite
Ability to analyze, interpret, and connect data accurately and consistently
Possess strategic planning skills and strong fiscal and budget management abilities
Demonstrated leadership and supervisory capabilities
Ability to apply independent judgment and decision-making skills to issues related to university policies and procedures
Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world
Preferred Qualifications
Prior academic advising or student services leadership experience
Experience with Ellucian’s Banner product
Duties And Responsibilities
Provide leadership and direction for undergraduate advising services at the university, collaborating closely with academic departments, faculty, assistant deans, and other stakeholders to ensure that advising is consistent, timely, and of high quality
Lead and supervise the Academic Success Advisors to ensure that they are meeting individual, departmental, and divisional performance metrics
Oversee academic advising caseloads and make adjustments as necessary
Partner with the director of the Center for Career Services to forge strong, collaborative relationships between each other’s teams and develop a shared sense of accountability for student success
Outline and coordinate the course registration process for first-year students and transfer students, including advisor assignments and advising activities during New Student Orientation (NSO)
Oversee the assessment of academic advising for undergraduate students across the institution, including analysis and sharing of relevant data in order to improve processes and outcomes
Develop, implement and manage a training and development program for staff and faculty academic advisors
Collaborate with other Student Success leaders to build, launch and maintain a central student success portal in Slate, which will serve as the primary platform for student advising and support; coordinate the training and onboarding of new users in advising roles
Co-lead, along with the director of the Center for Career Services, the curriculum development and staffing of a revised academic/career success course for all first-year students
Coordinate outreach efforts to students at key times (early alert, midterms), focusing on positivity and support
Oversee the JCU Navigator program for first-year students including recruitment, training and execution
Supervise and mentor department’s graduate assistant
Manage a personal caseload of advisees (smaller than most advisors); assist students with course scheduling, planning, prerequisites, academic requirements and class sequencing
Serve as office lead on all academic policy matters and represent the office on committees such as the Academic Sanctions Committee, the Care Team and the University Committee on Academic Policies
Other duties as assigned
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Required Qualifications
Master’s degree in a relevant academic/professional field
Minimum of 8 years of successful advising and/or teaching experience in higher education in areas relevant to the job responsibilities
Excellent oral and written communication skills, including ability to make effective public presentations
Demonstrated excellence in leadership, organizational development, change management, and interpersonal skills, including the ability to work effectively with a broad range of constituents (faculty, staff, alumni, students, and families)
Intermediate proficiency in MS Word and Excel; Familiarity with Student Information System and Learning Management Systems, possibly Canvas. Familiarity with Google G-suite
Ability to analyze, interpret, and connect data accurately and consistently
Possess strategic planning skills and strong fiscal and budget management abilities
Demonstrated leadership and supervisory capabilities
Ability to apply independent judgment and decision-making skills to issues related to university policies and procedures
Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world
Preferred Qualifications
Prior academic advising or student services leadership experience
Experience with Ellucian’s Banner product
Duties And Responsibilities
Provide leadership and direction for undergraduate advising services at the university, collaborating closely with academic departments, faculty, assistant deans, and other stakeholders to ensure that advising is consistent, timely, and of high quality
Lead and supervise the Academic Success Advisors to ensure that they are meeting individual, departmental, and divisional performance metrics
Oversee academic advising caseloads and make adjustments as necessary
Partner with the director of the Center for Career Services to forge strong, collaborative relationships between each other’s teams and develop a shared sense of accountability for student success
Outline and coordinate the course registration process for first-year students and transfer students, including advisor assignments and advising activities during New Student Orientation (NSO)
Oversee the assessment of academic advising for undergraduate students across the institution, including analysis and sharing of relevant data in order to improve processes and outcomes
Develop, implement and manage a training and development program for staff and faculty academic advisors
Collaborate with other Student Success leaders to build, launch and maintain a central student success portal in Slate, which will serve as the primary platform for student advising and support; coordinate the training and onboarding of new users in advising roles
Co-lead, along with the director of the Center for Career Services, the curriculum development and staffing of a revised academic/career success course for all first-year students
Coordinate outreach efforts to students at key times (early alert, midterms), focusing on positivity and support
Oversee the JCU Navigator program for first-year students including recruitment, training and execution
Supervise and mentor department’s graduate assistant
Manage a personal caseload of advisees (smaller than most advisors); assist students with course scheduling, planning, prerequisites, academic requirements and class sequencing
Serve as office lead on all academic policy matters and represent the office on committees such as the Academic Sanctions Committee, the Care Team and the University Committee on Academic Policies
Other duties as assigned
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