Worklio
Payroll and Customer Support Representative
Worklio, San Ramon, California, United States, 94583
About Us
We are a U.S.-based company that partners with organizations relying on
Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.
Role Overview As a
Payroll and Customer Support Representative , you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and elevate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.
Key Responsibilities
Handle partner support requests related to: ○
Payroll processing
○
U.S. tax filings
○
Onboarding and platform guidance
○ Employee documents (W-2s, W-4s, I-9s) ○ General
Worklio
platform use
Troubleshoot issues and elevate to DevOps when needed
Ensure compliance with U.S. payroll and employment regulations
Communicate issues, resolutions, and next steps clearly to partners
Assist with new partner onboarding and setup processes
Stay updated on U.S. tax laws, payroll regulations, and platform updates
Requirements ✅ CPP or SHRM certification (required)
✅ 5+ years of experience in
U.S. payroll operations or support
✅ In-depth knowledge of
U.S. payroll tax regulations
(federal, state, local)
✅ Excellent English communication skills (written and verbal)
✅ Strong troubleshooting and documentation abilities
✅ Availability to work standard
U.S. business hours
, with some flexibility
Preferred Qualifications
Experience with
Worklio
or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
Familiarity with support tools like
Zendesk, Jira, Slack
Background supporting
SaaS
or
PEO
platforms
What We Offer
Competitive salary
Remote work flexibility
Comprehensive training on our platform and processes
Supportive global team environment
Long-term career growth in payroll and HR technology
Apply Today — Join our mission to simplify payroll, tax, and compliance for organizations across the U.S. #J-18808-Ljbffr
Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.
Role Overview As a
Payroll and Customer Support Representative , you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and elevate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.
Key Responsibilities
Handle partner support requests related to: ○
Payroll processing
○
U.S. tax filings
○
Onboarding and platform guidance
○ Employee documents (W-2s, W-4s, I-9s) ○ General
Worklio
platform use
Troubleshoot issues and elevate to DevOps when needed
Ensure compliance with U.S. payroll and employment regulations
Communicate issues, resolutions, and next steps clearly to partners
Assist with new partner onboarding and setup processes
Stay updated on U.S. tax laws, payroll regulations, and platform updates
Requirements ✅ CPP or SHRM certification (required)
✅ 5+ years of experience in
U.S. payroll operations or support
✅ In-depth knowledge of
U.S. payroll tax regulations
(federal, state, local)
✅ Excellent English communication skills (written and verbal)
✅ Strong troubleshooting and documentation abilities
✅ Availability to work standard
U.S. business hours
, with some flexibility
Preferred Qualifications
Experience with
Worklio
or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
Familiarity with support tools like
Zendesk, Jira, Slack
Background supporting
SaaS
or
PEO
platforms
What We Offer
Competitive salary
Remote work flexibility
Comprehensive training on our platform and processes
Supportive global team environment
Long-term career growth in payroll and HR technology
Apply Today — Join our mission to simplify payroll, tax, and compliance for organizations across the U.S. #J-18808-Ljbffr