County of Riverside
Social Services Supervisor II - RUHS-PH-CCS
County of Riverside, California, Missouri, United States, 65018
About The Position
RUHS – Public Health – California Children’s Services is seeking a dedicated Social Services Supervisor II to lead multidisciplinary teams supporting Enhanced Care Management (ECM) services. Key Responsibilities
Oversee intake, assessment, and individualized care planning; facilitate case conferences with managed care plans and providers. Audit documentation for accuracy and compliance; manage escalations and member grievances in real time. Coach staff, lead trainings, support authorization and payment work queues, and use data dashboards to monitor performance. On‑site presence required to support team coaching, ensure quality oversight, conduct confidential records reviews, and make timely operational decisions. Ideal Candidate
Holder of an LCSW license (not required) with direct experience with CalAIM ECM and Medi‑Cal managed care requirements. Strong skills in supervision, performance management, and process improvement. Proficiency in Epic, Microsoft 365, and managed care portals. Experience in audit readiness and leading multidisciplinary care teams is highly competitive. Schedule
Monday through Friday, 8:00 a.m. to 5:00 p.m. Examples of Essential Duties
Plan, assign, and direct the work of a unit of professionally trained Social Services Practitioners performing difficult or complex casework in such areas as adoptive placements, protective services, and home studies. Assist in the development of community resources for all programs; assist and participate in the development of in‑service training and staff development programs. Direct the work of Social Services Practitioners performing the more routine assignments. Make or review decisions on difficult casework matters involving the casework being performed under direct supervision. Evaluate the effectiveness of policies and procedures. Represent the Department at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the Department on matters relating to the service aspects of programs. Evaluate the performance of subordinates and take or recommend appropriate courses of action. Direct and prepare research studies and reports. Frequently conduct field visits, attend meetings and trainings away from the home office. Depending on assignment, may conduct visits to out‑stationed staff at remote locations. Utilize a centralized database to review work, assign cases, approve various case actions, etc. Data entry of complex and lengthy narratives into a client complaint database. Maintain quick response time to heavy email volume. Minimum Qualifications
OPTION I Education: Master’s degree in social work, psychology, marriage and family therapy, counseling, or a closely related field with 300 hours of field placement. Experience: Two years equivalent to a Social Services Practitioner III, with one year post‑graduated, or two years as a Social Services Practitioner III and one year as a Program Specialist II (Children's Social Services), Social Services Supervisor I, or Healthcare Social Services Supervisor in County of Riverside. OPTION II Education: Master’s degree in social or behavioral sciences, social welfare, social/human services, or a closely related field. Experience: Three years equivalent to a Social Services Practitioner III, with two years post‑graduated. OPTION III Education: Bachelor’s degree in social welfare, social or behavioral sciences, social/human services, counseling, or a closely related field. Experience: Three years equivalent to a Social Services Practitioner III in a Department of Public Social Services, or three years as a Social Services Practitioner III and one year as either a Program Specialist II (Children's Social Services) or Social Services Supervisor I with County of Riverside. OPTION IV Education: Bachelor’s degree in psychology, sociology, social welfare, or a closely related field. Experience: Five years equivalent to a social caseworker in a hospital or healthcare setting. All Options Knowledge of principles and techniques of social casework, public social service agencies, individual and group behavior, community organization, research methods, and training and supervision. Ability to plan, organize, and direct the work of subordinate staff, interpret data, evaluate effectiveness, provide leadership, coordinate relationships, and train effectively. Licenses: Valid California driver’s license may be required. Clinical Social Worker license issued by the California State Board of Behavioral Science Examiners may be required.
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RUHS – Public Health – California Children’s Services is seeking a dedicated Social Services Supervisor II to lead multidisciplinary teams supporting Enhanced Care Management (ECM) services. Key Responsibilities
Oversee intake, assessment, and individualized care planning; facilitate case conferences with managed care plans and providers. Audit documentation for accuracy and compliance; manage escalations and member grievances in real time. Coach staff, lead trainings, support authorization and payment work queues, and use data dashboards to monitor performance. On‑site presence required to support team coaching, ensure quality oversight, conduct confidential records reviews, and make timely operational decisions. Ideal Candidate
Holder of an LCSW license (not required) with direct experience with CalAIM ECM and Medi‑Cal managed care requirements. Strong skills in supervision, performance management, and process improvement. Proficiency in Epic, Microsoft 365, and managed care portals. Experience in audit readiness and leading multidisciplinary care teams is highly competitive. Schedule
Monday through Friday, 8:00 a.m. to 5:00 p.m. Examples of Essential Duties
Plan, assign, and direct the work of a unit of professionally trained Social Services Practitioners performing difficult or complex casework in such areas as adoptive placements, protective services, and home studies. Assist in the development of community resources for all programs; assist and participate in the development of in‑service training and staff development programs. Direct the work of Social Services Practitioners performing the more routine assignments. Make or review decisions on difficult casework matters involving the casework being performed under direct supervision. Evaluate the effectiveness of policies and procedures. Represent the Department at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the Department on matters relating to the service aspects of programs. Evaluate the performance of subordinates and take or recommend appropriate courses of action. Direct and prepare research studies and reports. Frequently conduct field visits, attend meetings and trainings away from the home office. Depending on assignment, may conduct visits to out‑stationed staff at remote locations. Utilize a centralized database to review work, assign cases, approve various case actions, etc. Data entry of complex and lengthy narratives into a client complaint database. Maintain quick response time to heavy email volume. Minimum Qualifications
OPTION I Education: Master’s degree in social work, psychology, marriage and family therapy, counseling, or a closely related field with 300 hours of field placement. Experience: Two years equivalent to a Social Services Practitioner III, with one year post‑graduated, or two years as a Social Services Practitioner III and one year as a Program Specialist II (Children's Social Services), Social Services Supervisor I, or Healthcare Social Services Supervisor in County of Riverside. OPTION II Education: Master’s degree in social or behavioral sciences, social welfare, social/human services, or a closely related field. Experience: Three years equivalent to a Social Services Practitioner III, with two years post‑graduated. OPTION III Education: Bachelor’s degree in social welfare, social or behavioral sciences, social/human services, counseling, or a closely related field. Experience: Three years equivalent to a Social Services Practitioner III in a Department of Public Social Services, or three years as a Social Services Practitioner III and one year as either a Program Specialist II (Children's Social Services) or Social Services Supervisor I with County of Riverside. OPTION IV Education: Bachelor’s degree in psychology, sociology, social welfare, or a closely related field. Experience: Five years equivalent to a social caseworker in a hospital or healthcare setting. All Options Knowledge of principles and techniques of social casework, public social service agencies, individual and group behavior, community organization, research methods, and training and supervision. Ability to plan, organize, and direct the work of subordinate staff, interpret data, evaluate effectiveness, provide leadership, coordinate relationships, and train effectively. Licenses: Valid California driver’s license may be required. Clinical Social Worker license issued by the California State Board of Behavioral Science Examiners may be required.
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