New River Community College
Retention Specialist PLUS
New River Community College, Cheney, Washington, United States, 99004
Overview
Retention Specialist PLUS About Eastern Washington University: Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, EWU is recognized for its distinctive hands-on learning approach that leads to in-demand careers. EWU’s main campus is in Cheney, with additional programs in Spokane and other locations. EWU offers bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership. EWU has been recognized for its commitment to helping undergraduate students learn, grow and succeed as a College of Distinction (’24-’25). EWU has also been named by Money magazine as one of the Best Colleges in America 2024. Tribal Land Acknowledgement is included to recognize the land and Indigenous heritage integral to EWU and its community.
Job Summary
The Program Leading to University Success (PLUS), EWU, is seeking skilled and team-oriented applicants for the position: Retention Specialist – Program Leading to University Success. PLUS provides free academic support to EWU students through study groups, supplemental instruction, tutoring, academic coaching, and online assistance. Peers work in the Learning Commons of the JFK Library and across Cheney and Spokane campuses. PLUS is CRLA-certified to provide tutor training. PLUS Retention Specialists oversee Academic Coaching, Study Groups, and Tutoring, supporting EWU’s strategic plan to increase student access, learning, development, and completion.
See Job Duties section for detailed responsibilities. Salary range: $51,291 to $61,554. Benefits include health, disability, retirement, vacation and sick leave, 12 paid holidays, tuition waiver for employees and eligible family, discounted EWU sports tickets, access to campus facilities, and transportation through STA buses. Information on insurance benefits is available on the EWU Benefits page. Applications are accepted through November 3, 2025; screening begins the following day. References are not contacted until candidates are notified.
Required Qualifications
Master’s degree from an accredited university/college Evidence of ability to build partnerships and work effectively in a team Demonstrated ability to manage multiple projects and time while meeting deadlines Excellent presentation, public speaking, and writing skills Ability to apply a responsive and flexible approach that supports universal access for students, faculty, staff, and the public
Preferred Qualifications
Experience coordinating a university or college student success program, tutoring program, or academic coaching program Experience working with university students Experience hiring, supervising, training, or organizing employees or volunteer staff Experience coordinating university programs that provide academic services to multiple participants Experience using university educational best practices to support student learning inside and outside the classroom
Other Skills and Abilities
Teamwork Flexibility Effective working relationships with faculty, staff, students and external constituents
Job Duties
Oversee the implementation, coordination, and evaluation of PLUS programming. Facilitate instruction of students, individually and in groups, on student success strategies. Hire, supervise, train, and evaluate student employees to become peer tutors, facilitators, SI leaders, academic coaches, and office aides; submit appropriate HR paperwork and approve timesheets. Define performance expectations, ensure accountability, and provide ongoing feedback, coaching, and mentoring to PLUS student staff. Design and implement professional development for student employees on topics including customer service, resume building, job search, social media etiquette, and leadership skills. Design, implement, and evaluate an academic success strategies curriculum for PLUS presentations, workshops, and events for faculty and departments on campus.
Percent of Time: 40
Administrative and Evaluation
Design, implement, evaluate, and report on designated retention programs, projects, and activities. Manage and analyze EWU student retention data using EAB Navigate and Banner. Utilize EAB Navigate Tutoring platform to support student success needs. Develop training modules for tutoring-related functions within Navigate and ensure new users are trained. Monitor and manage Alerts and Cases within Navigate to connect students with appropriate resources promptly. Liaise with faculty, CAAR advisors, college administration, and student service units to promote the EagleCare Network and a coordinated student care experience. Develop and maintain relationships with faculty and student service units to provide coordinated support across campus and community resources.
Percent of Time: 40
Engagement and Outreach
Coordinate PLUS outreach across campus and in the community, including orientation events and Admitted Student Days. Liaise with externally-funded student support programs (CAMP, McNair, Chicana/o/x Studies, Title III). Serve on EWU committees impacting student success and retention. Create and maintain PLUS pages and forms on the EWU PLUS website.
Percent of Time: 15
Other
Support Director as necessary. Create a front office environment that is student- and faculty-centered; responsive and helpful. Work in Catalyst office as needed. Other duties as assigned.
Percent of Time: 5
Conditions of Employment
This position involves handling university funds or items of value, and unsupervised access with vulnerable populations. Offer of employment contingent upon successful background check prior to beginning employment. Applicants must be authorized to work in the U.S. Sponsorship is not available for this position at this time.
Immunization and Compliance
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before work begins. Waivers for medical or religious beliefs are available. This position is covered by the Public School Employees’ of Washington Collective Bargaining Agreement. Training via Canvas will be provided; Workplace Belonging training is required by March 31, 2026.
Salary and Posting Details
Salary: $51,291 to $61,554. Posting Date: 10/15/2025. Open Until Further Notice: No. Closing Date: 11/3/2025. Screening to Begin: 11/4/2025.
How to Apply
Submit application materials through the online portal. If unable to submit, contact Human Resources Services. To apply, visit the EWU jobs portal.
Notes
Copyright ©2025 Jobelephant.com. This post is provided by the recruitment advertising agency. jeid-cb1bb50cc55db346937097c2396ecd80
#J-18808-Ljbffr
Retention Specialist PLUS About Eastern Washington University: Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, EWU is recognized for its distinctive hands-on learning approach that leads to in-demand careers. EWU’s main campus is in Cheney, with additional programs in Spokane and other locations. EWU offers bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership. EWU has been recognized for its commitment to helping undergraduate students learn, grow and succeed as a College of Distinction (’24-’25). EWU has also been named by Money magazine as one of the Best Colleges in America 2024. Tribal Land Acknowledgement is included to recognize the land and Indigenous heritage integral to EWU and its community.
Job Summary
The Program Leading to University Success (PLUS), EWU, is seeking skilled and team-oriented applicants for the position: Retention Specialist – Program Leading to University Success. PLUS provides free academic support to EWU students through study groups, supplemental instruction, tutoring, academic coaching, and online assistance. Peers work in the Learning Commons of the JFK Library and across Cheney and Spokane campuses. PLUS is CRLA-certified to provide tutor training. PLUS Retention Specialists oversee Academic Coaching, Study Groups, and Tutoring, supporting EWU’s strategic plan to increase student access, learning, development, and completion.
See Job Duties section for detailed responsibilities. Salary range: $51,291 to $61,554. Benefits include health, disability, retirement, vacation and sick leave, 12 paid holidays, tuition waiver for employees and eligible family, discounted EWU sports tickets, access to campus facilities, and transportation through STA buses. Information on insurance benefits is available on the EWU Benefits page. Applications are accepted through November 3, 2025; screening begins the following day. References are not contacted until candidates are notified.
Required Qualifications
Master’s degree from an accredited university/college Evidence of ability to build partnerships and work effectively in a team Demonstrated ability to manage multiple projects and time while meeting deadlines Excellent presentation, public speaking, and writing skills Ability to apply a responsive and flexible approach that supports universal access for students, faculty, staff, and the public
Preferred Qualifications
Experience coordinating a university or college student success program, tutoring program, or academic coaching program Experience working with university students Experience hiring, supervising, training, or organizing employees or volunteer staff Experience coordinating university programs that provide academic services to multiple participants Experience using university educational best practices to support student learning inside and outside the classroom
Other Skills and Abilities
Teamwork Flexibility Effective working relationships with faculty, staff, students and external constituents
Job Duties
Oversee the implementation, coordination, and evaluation of PLUS programming. Facilitate instruction of students, individually and in groups, on student success strategies. Hire, supervise, train, and evaluate student employees to become peer tutors, facilitators, SI leaders, academic coaches, and office aides; submit appropriate HR paperwork and approve timesheets. Define performance expectations, ensure accountability, and provide ongoing feedback, coaching, and mentoring to PLUS student staff. Design and implement professional development for student employees on topics including customer service, resume building, job search, social media etiquette, and leadership skills. Design, implement, and evaluate an academic success strategies curriculum for PLUS presentations, workshops, and events for faculty and departments on campus.
Percent of Time: 40
Administrative and Evaluation
Design, implement, evaluate, and report on designated retention programs, projects, and activities. Manage and analyze EWU student retention data using EAB Navigate and Banner. Utilize EAB Navigate Tutoring platform to support student success needs. Develop training modules for tutoring-related functions within Navigate and ensure new users are trained. Monitor and manage Alerts and Cases within Navigate to connect students with appropriate resources promptly. Liaise with faculty, CAAR advisors, college administration, and student service units to promote the EagleCare Network and a coordinated student care experience. Develop and maintain relationships with faculty and student service units to provide coordinated support across campus and community resources.
Percent of Time: 40
Engagement and Outreach
Coordinate PLUS outreach across campus and in the community, including orientation events and Admitted Student Days. Liaise with externally-funded student support programs (CAMP, McNair, Chicana/o/x Studies, Title III). Serve on EWU committees impacting student success and retention. Create and maintain PLUS pages and forms on the EWU PLUS website.
Percent of Time: 15
Other
Support Director as necessary. Create a front office environment that is student- and faculty-centered; responsive and helpful. Work in Catalyst office as needed. Other duties as assigned.
Percent of Time: 5
Conditions of Employment
This position involves handling university funds or items of value, and unsupervised access with vulnerable populations. Offer of employment contingent upon successful background check prior to beginning employment. Applicants must be authorized to work in the U.S. Sponsorship is not available for this position at this time.
Immunization and Compliance
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before work begins. Waivers for medical or religious beliefs are available. This position is covered by the Public School Employees’ of Washington Collective Bargaining Agreement. Training via Canvas will be provided; Workplace Belonging training is required by March 31, 2026.
Salary and Posting Details
Salary: $51,291 to $61,554. Posting Date: 10/15/2025. Open Until Further Notice: No. Closing Date: 11/3/2025. Screening to Begin: 11/4/2025.
How to Apply
Submit application materials through the online portal. If unable to submit, contact Human Resources Services. To apply, visit the EWU jobs portal.
Notes
Copyright ©2025 Jobelephant.com. This post is provided by the recruitment advertising agency. jeid-cb1bb50cc55db346937097c2396ecd80
#J-18808-Ljbffr