Michaels Stores
Retail Manager- Customer Experience Manager (Part Time) Nights and Weekends
Michaels Stores, Bossier City, Louisiana, United States, 71111
Retail Manager- Customer Experience Manager (Part Time) Nights and Weekends
2 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Store - SHREVEPORT-BOSSIER CITY, LA Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and delivering friendly customer service. Responsibilities include:
Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; oversee store conditions and results. Follow front end policies, achieve KPIs, and manage team performance. Plan and execute in-store events aligned with company programs. Lead omnichannel initiatives. Manage shrink and safety programs. Assist with cash reconciliation, bank deposits, and inventory processes, including RTV and ASN activities. Support onboarding, training, coaching, and performance management of team members. Serve as Manager on Duty (MOD). Promote respectful interactions, embody the company's vision and values, and serve as a role model. Assist customers, locate products, and provide solutions. Participate in truck unloading and stocking, ensuring standards and budget adherence. Cross-train in Custom Framing sales and production, especially in stores without a Framing Manager. Preferred Knowledge/Skills/Abilities:
Other duties as assigned. Experience required:
Retail management experience preferred. Physical Requirements and Work Environment:
Ability to stand long periods, move throughout the store, and perform bending, lifting, reaching, and stretching. Ability to lift heavy items and access high shelves. Work includes nights, weekends, early mornings, outdoor tasks, and climate-controlled or non-controlled environments. Applicants must meet legal requirements and may request accommodations for essential functions. At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We value diversity, inclusion, and providing benefits such as health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.
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2 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Store - SHREVEPORT-BOSSIER CITY, LA Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and delivering friendly customer service. Responsibilities include:
Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; oversee store conditions and results. Follow front end policies, achieve KPIs, and manage team performance. Plan and execute in-store events aligned with company programs. Lead omnichannel initiatives. Manage shrink and safety programs. Assist with cash reconciliation, bank deposits, and inventory processes, including RTV and ASN activities. Support onboarding, training, coaching, and performance management of team members. Serve as Manager on Duty (MOD). Promote respectful interactions, embody the company's vision and values, and serve as a role model. Assist customers, locate products, and provide solutions. Participate in truck unloading and stocking, ensuring standards and budget adherence. Cross-train in Custom Framing sales and production, especially in stores without a Framing Manager. Preferred Knowledge/Skills/Abilities:
Other duties as assigned. Experience required:
Retail management experience preferred. Physical Requirements and Work Environment:
Ability to stand long periods, move throughout the store, and perform bending, lifting, reaching, and stretching. Ability to lift heavy items and access high shelves. Work includes nights, weekends, early mornings, outdoor tasks, and climate-controlled or non-controlled environments. Applicants must meet legal requirements and may request accommodations for essential functions. At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We value diversity, inclusion, and providing benefits such as health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.
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