Asana
Customer Success Manager, Portfolio Accounts
Asana, Myrtle Point, Oregon, United States, 97458
Why consider this job opportunity
Salary up to $181,600
Opportunity for career advancement and growth within the organization
Flexible remote work options available, depending on state of residence
Comprehensive benefits package, including mental health support and career coaching
Recognized as a top workplace with a commitment to diversity and inclusion
Engage with a collaborative and innovative team focused on positive change
What to Expect (Job Responsibilities)
Partner with customers in Vertical Markets to drive adoption and retention of the software
Conduct discovery sessions to understand customer needs and business processes
Lead design workshops to enhance customer usage of the software
Co-create strategies with cross-functional teams to optimize engagement and retention
Act as a liaison between customers and internal teams for issue resolution and feedback
What is Required (Qualifications)
Minimum 10 years of professional experience, with at least 5 years in a SaaS-based Customer Success or Account Management role
Strong team player with a customer-centric focus
Excellent communication skills across various mediums
Self-motivated with the ability to thrive in a dynamic environment
Willingness to travel and meet customers on-site up to 25% of the time
How to Stand Out (Preferred Qualifications)
Demonstrated curiosity about AI tools and emerging technologies
Experience in leading workshops or training sessions for clients
#CollaborationSoftware #CustomerSuccess #CareerOpportunity #RemoteWork #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $181,600
Opportunity for career advancement and growth within the organization
Flexible remote work options available, depending on state of residence
Comprehensive benefits package, including mental health support and career coaching
Recognized as a top workplace with a commitment to diversity and inclusion
Engage with a collaborative and innovative team focused on positive change
What to Expect (Job Responsibilities)
Partner with customers in Vertical Markets to drive adoption and retention of the software
Conduct discovery sessions to understand customer needs and business processes
Lead design workshops to enhance customer usage of the software
Co-create strategies with cross-functional teams to optimize engagement and retention
Act as a liaison between customers and internal teams for issue resolution and feedback
What is Required (Qualifications)
Minimum 10 years of professional experience, with at least 5 years in a SaaS-based Customer Success or Account Management role
Strong team player with a customer-centric focus
Excellent communication skills across various mediums
Self-motivated with the ability to thrive in a dynamic environment
Willingness to travel and meet customers on-site up to 25% of the time
How to Stand Out (Preferred Qualifications)
Demonstrated curiosity about AI tools and emerging technologies
Experience in leading workshops or training sessions for clients
#CollaborationSoftware #CustomerSuccess #CareerOpportunity #RemoteWork #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr