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Samsara

Enterprise Customer Success Manager

Samsara, Myrtle Point, Oregon, United States, 97458

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Employer Industry: Internet of Things (IoT) Solutions

Why consider this job opportunity

Salary up to $128,700

Competitive total compensation package including health benefits

Flexible working model allowing for remote work and in-person collaboration

Opportunity for career advancement and growth within a hyper-growth company

Chance to make a significant impact in industries that power the global economy

Supportive and collaborative work environment with a focus on customer success

Responsibilities

Ensure customers increase the safety, efficiency, and sustainability of their operations using the IoT platform

Develop joint success plans with customers, outlining objectives, metrics, and timelines

Conduct executive business reviews with customers and executive leadership to align on goals

Facilitate workshops to understand customer operations and recommend workflow enhancements

Serve as a mentor to the Customer Success and Support teams, promoting Samsara’s cultural principles

Qualifications

4+ years of experience in senior Customer Success, account management, or strategic consulting roles, preferably in Enterprise SaaS

Strong priority management and emotional intelligence in a high-visibility role

Customer travel expected, up to 25-40%

Experience with technical products and solutions-oriented problem-solving skills

Bachelor’s degree from a 4-year institution

Preferred Qualifications

Strong bias for action and the ability to think big with high standards

Experience in serving large-scale business solutions at Fortune 500 companies

Ability to thrive in an unstructured, fast-paced, and change-heavy environment

#IoTSolutions #CustomerSuccess #CareerOpportunity #FlexibleWork #CompetitiveSalary

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