Systems Maintenance Specialist

As a Systems Maintenance Specialist, you will serve as a key technical expert supporting the deployment, maintenance, and optimization of our advanced condition monitoring systems. You will provide hands-on service and remote support to customers across the energy, petrochemical, and industrial sectors, ensuring the reliability and availability of rotating machinery such as reciprocating compressors, gearboxes, and critical drive systems. This role combines technical troubleshooting, system integration, field diagnostics, and customer-facing support, ideal for someone with a background in industrial automation, rotating equipment, or vibration analysis. Key Responsibilities: Install, configure, and commission PROGNOST systems (e.g., PROGNOST‑NT, Predictor, Wireless) on customer machinery. Conduct routine system maintenance, firmware updates, and software and hardware troubleshooting (IT Networks, sensor networks, SIL-certified components, data acquisition units). Provide Level 1 and 2 technical support (remote or onsite) to customers and internal engineering teams. Analyze machine condition data to identify trends, early warning signs, and failure modes; escalate serious findings with root cause analysis. Collaborate with Reliability and Maintenance teams at customer sites to improve predictive maintenance strategies. Train plant personnel on system operation, data interpretation, and basic maintenance. Document all field activities and write service and diagnostic reports using PROGNOST documentation standards. Provide feedback to Product and Engineering teams on customer system performance and feature requests. Global Customer Helpdesk service duties with focus on hardware and software topics. Education & Experience Minimum 2-year college degree in information systems, automation, electronics, or relevant field. Technical degree in Electrical Engineering, Mechanical Engineering, or Industrial Technology (or equivalent experience) desired. 3+ years of experience in industrial automation, electrical engineering, rotating equipment support, or related fields. Experience in digital solutions (hardware and software), IoT/cloud solutions, and IT infrastructure in industrial applications. Excellent IT knowledge, especially of VPN remote access systems. Knowledge of signal processing, sensor calibration, or industrial fieldbus communication (Modbus, OPC, etc.). Experience with condition monitoring systems, vibration analysis, or predictive maintenance technologies. Familiarity with reciprocating compressors, centrifugal equipment, or large-scale drive systems. Strong customer service skills, with the ability to communicate effectively with clients and provide clear instructions or explanations. Comfortable working in hazardous-area environments (ATEX/IECEx Zone 1 preferred). Excellent communication skills and a customer-service mindset. Highly self-driven, responsible, well-organized, and capable of handling multiple tasks simultaneously. Willingness to travel up to 50% domestically and occasionally internationally. Who we are: PROGNOST Systems GmbH is part of the Burckhardt Compression AG Group and a global leader in automated condition monitoring and efficient protection of people, the environment, and machinery. Our products and services have enjoyed an excellent reputation worldwide for over 20 years. With locations in Rheine (DE), Houston (USA), and Abu Dhabi (UAE), we employ 85 motivated employees in an international environment. We stand for optimal energy utilization and help secure future energy supply. Our state-of-the-art systems support the production, storage, and use of LNG, hydrogen, and biofuels, contributing to critical energy infrastructure.

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