Citi
Risk & Control Performance & Organization Change Management
Citi, Getzville, New York, United States, 14068
Risk & Control Performance & Organization Change Management
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The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling gaps or reducing duplication to ensure consistency throughout our firm. It plays a leading role coordinating the allocation of capital, technology, and human resources toward client segments with the best returns potential, and manages wholesale credit and counterparty risk across 40+ jurisdictions worldwide.
The Client Organization Governance and Escalations team sits within the Chief Administrative Office under the Head of Controls. It supports activities related to Corporate Governance, including governance committees, management meetings, board material data accuracy controls, escalations of events, and oversight of the Client Organization Executive Scorecard risk & control metric performance, organizational change management, and new activities.
Overview This role sits within the Risk & Control Performance, Organizational Change Management, and New Activities team. The incumbent will execute and support activities to drive risk and control performance, oversee the organizational change management process, and centrally manage new activities.
Responsibilities
Prepare monthly Executive Scorecard – Risk and Control reporting with performance results, inclusive of forecasting projections and that may be included in Governance or management meetings.
Assist in monitoring the Executive Scorecard – Risk and Control metric performance for the Client Organization, analyzing changes in performance, identifying trends, and conducting root cause analysis.
Provide ongoing oversight in the Executive Scorecard – Risk and Control reporting and analysis processes.
Conduct Risk & Control inventory reviews associated with organizational changes, overseeing, tracking, and facilitating ownership determinations.
Prepare organizational change closure packages, documenting Risk & Control inventories and ownership, for sign-off by Client Organization leadership.
Execute BAU change management monitoring routines and prepare associated reporting that may be included in Governance or management meetings.
Oversee business maintenance of pipeline and proposal of New Activities including reporting on pre‑ and post‑launch conditions. Report on Product Risk Monitoring and oversee centralized breach review process and escalation to 2 LoD.
Maintain the Client Organization Executive Scorecard, Organizational Change Management, and New Activities operating guide documents.
Develop materials for and assist in presenting ‘Roadshows’ across the Client Organization to build awareness of Executive Scorecard processes and metrics, Organizational Change Management, New Activities, and roles and responsibilities.
Execute controls to ensure effectiveness.
Qualifications & Skills
6‑10 years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance.
Experience with accountability frameworks for measuring key performance and organizational change management.
Moderate experience providing effective ongoing program management support including continuous program improvement.
Strong understanding of a broad range of financial services products/services and end‑to‑end processes.
Solid knowledge of and experience with financial services control environments, business processes, and evolving governance and regulatory environments.
Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding development of logical, pragmatic control recommendations and solutions.
Excellent written and verbal communication skills.
Self‑starting team player with ability to multitask and prioritize.
Demonstrative analytical skills with follow‑up and problem‑solving capability.
Strong proficiency with Microsoft Excel and PowerPoint.
Education
Bachelor’s/University degree.
Location & Compensation Getzville, New York, United States $100,800.00 - $151,200.00 per year (plus incentive awards may apply)
Equal Employment Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Application Deadline Anticipated Posting Close Date: October 17, 2025
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Get AI-powered advice on this job and more exclusive features.
The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling gaps or reducing duplication to ensure consistency throughout our firm. It plays a leading role coordinating the allocation of capital, technology, and human resources toward client segments with the best returns potential, and manages wholesale credit and counterparty risk across 40+ jurisdictions worldwide.
The Client Organization Governance and Escalations team sits within the Chief Administrative Office under the Head of Controls. It supports activities related to Corporate Governance, including governance committees, management meetings, board material data accuracy controls, escalations of events, and oversight of the Client Organization Executive Scorecard risk & control metric performance, organizational change management, and new activities.
Overview This role sits within the Risk & Control Performance, Organizational Change Management, and New Activities team. The incumbent will execute and support activities to drive risk and control performance, oversee the organizational change management process, and centrally manage new activities.
Responsibilities
Prepare monthly Executive Scorecard – Risk and Control reporting with performance results, inclusive of forecasting projections and that may be included in Governance or management meetings.
Assist in monitoring the Executive Scorecard – Risk and Control metric performance for the Client Organization, analyzing changes in performance, identifying trends, and conducting root cause analysis.
Provide ongoing oversight in the Executive Scorecard – Risk and Control reporting and analysis processes.
Conduct Risk & Control inventory reviews associated with organizational changes, overseeing, tracking, and facilitating ownership determinations.
Prepare organizational change closure packages, documenting Risk & Control inventories and ownership, for sign-off by Client Organization leadership.
Execute BAU change management monitoring routines and prepare associated reporting that may be included in Governance or management meetings.
Oversee business maintenance of pipeline and proposal of New Activities including reporting on pre‑ and post‑launch conditions. Report on Product Risk Monitoring and oversee centralized breach review process and escalation to 2 LoD.
Maintain the Client Organization Executive Scorecard, Organizational Change Management, and New Activities operating guide documents.
Develop materials for and assist in presenting ‘Roadshows’ across the Client Organization to build awareness of Executive Scorecard processes and metrics, Organizational Change Management, New Activities, and roles and responsibilities.
Execute controls to ensure effectiveness.
Qualifications & Skills
6‑10 years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance.
Experience with accountability frameworks for measuring key performance and organizational change management.
Moderate experience providing effective ongoing program management support including continuous program improvement.
Strong understanding of a broad range of financial services products/services and end‑to‑end processes.
Solid knowledge of and experience with financial services control environments, business processes, and evolving governance and regulatory environments.
Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding development of logical, pragmatic control recommendations and solutions.
Excellent written and verbal communication skills.
Self‑starting team player with ability to multitask and prioritize.
Demonstrative analytical skills with follow‑up and problem‑solving capability.
Strong proficiency with Microsoft Excel and PowerPoint.
Education
Bachelor’s/University degree.
Location & Compensation Getzville, New York, United States $100,800.00 - $151,200.00 per year (plus incentive awards may apply)
Equal Employment Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Application Deadline Anticipated Posting Close Date: October 17, 2025
#J-18808-Ljbffr