citi.com
Risk & Control Performance & Organization Change Management
citi.com, New York, New York, us, 10261
Overview
The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling gaps or reducing duplication to ensure consistency throughout the firm. It also coordinates the allocation of capital and other financial, technology and human resources toward client segments with the best returns potential, and manages wholesale credit and counterparty risk for the organization. The Client Organization operates across 40+ jurisdictions globally.
The Client Organization Governance and Escalations team sits within the Chief Administrative Office, under the Head of Controls. The team supports and executes activities related to Corporate Governance, including Governance Committees, management meetings, Board Material Data Accuracy Controls, Escalations of Events, and oversight of the Client Organization Executive Scorecard Risk & Control metric performance, Organizational Change Management and New Activities.
Responsibilities
Prepare monthly Executive Scorecard – Risk and Control reporting with performance results, including forecasting projections, for inclusion in Governance or management meetings.
Assist in monitoring Executive Scorecard – Risk and Control metric performance for the Client Organization, analyzing changes in performance, identifying trends, and conducting root cause analysis.
Provide ongoing oversight in the Executive Scorecard – Risk and Control reporting and analysis processes.
Conduct Risk & Control inventory reviews associated with organizational changes, overseeing, tracking, and facilitating ownership determinations.
Prepare organizational change closure packages, documenting Risk & Control inventories and ownership, for sign-off by Client Organization leadership.
Execute BAU change management monitoring routines and prepare associated reporting that may be included in Governance or management meetings.
Oversee business maintenance of pipeline and proposal of New Activities, including reporting on pre- and post-launch conditions; report on Product Risk Monitoring and oversee centralized breach review process and escalation to 2LoD.
Maintain the Client Organization Executive Scorecard, Organizational Change Management, and New Activities operating guide documents.
Develop materials for and assist in presenting ‘Roadshows’ across the Client Organization to build awareness of Executive Scorecard processes and metrics, Organizational Change Management, New Activities and roles and responsibilities.
Execute controls to ensure effectiveness.
Qualifications & skills
6-10 years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance.
Experience in Accountability Frameworks for measuring Key Performance and Organizational Change Management.
Moderate experience in providing effective ongoing program management support including continuous program improvement.
Strong understanding of a broad range of financial services products/services and end-to-end processes.
Solid knowledge of and experience with financial services control environments, business processes, and governance processes and regulatory environments.
Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions.
Excellent written and verbal communication skills.
Self-starting team player with the ability to multitask and prioritize.
Demonstrative analytical skills with follow-up and problem-solving capability.
Strong proficiency with Microsoft Excel and PowerPoint.
Education
Bachelor’s/University degree
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Job Family Group:
Controls Governance & Oversight
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Job Family:
Governance Reporting & Analysis
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Time Type:
Full time
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Primary Location:
Getzville, New York, United States
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Primary Location Full Time Salary Range:
$100,800.00 - $151,200.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Data Analysis, Escalation Management, Governance, Needs Assessment, Program Management, Risk Management.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Oct 17, 2025
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Equal Opportunity Employer:
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Accessibility:
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Citi’s Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
#J-18808-Ljbffr
The Client Organization Governance and Escalations team sits within the Chief Administrative Office, under the Head of Controls. The team supports and executes activities related to Corporate Governance, including Governance Committees, management meetings, Board Material Data Accuracy Controls, Escalations of Events, and oversight of the Client Organization Executive Scorecard Risk & Control metric performance, Organizational Change Management and New Activities.
Responsibilities
Prepare monthly Executive Scorecard – Risk and Control reporting with performance results, including forecasting projections, for inclusion in Governance or management meetings.
Assist in monitoring Executive Scorecard – Risk and Control metric performance for the Client Organization, analyzing changes in performance, identifying trends, and conducting root cause analysis.
Provide ongoing oversight in the Executive Scorecard – Risk and Control reporting and analysis processes.
Conduct Risk & Control inventory reviews associated with organizational changes, overseeing, tracking, and facilitating ownership determinations.
Prepare organizational change closure packages, documenting Risk & Control inventories and ownership, for sign-off by Client Organization leadership.
Execute BAU change management monitoring routines and prepare associated reporting that may be included in Governance or management meetings.
Oversee business maintenance of pipeline and proposal of New Activities, including reporting on pre- and post-launch conditions; report on Product Risk Monitoring and oversee centralized breach review process and escalation to 2LoD.
Maintain the Client Organization Executive Scorecard, Organizational Change Management, and New Activities operating guide documents.
Develop materials for and assist in presenting ‘Roadshows’ across the Client Organization to build awareness of Executive Scorecard processes and metrics, Organizational Change Management, New Activities and roles and responsibilities.
Execute controls to ensure effectiveness.
Qualifications & skills
6-10 years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance.
Experience in Accountability Frameworks for measuring Key Performance and Organizational Change Management.
Moderate experience in providing effective ongoing program management support including continuous program improvement.
Strong understanding of a broad range of financial services products/services and end-to-end processes.
Solid knowledge of and experience with financial services control environments, business processes, and governance processes and regulatory environments.
Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions.
Excellent written and verbal communication skills.
Self-starting team player with the ability to multitask and prioritize.
Demonstrative analytical skills with follow-up and problem-solving capability.
Strong proficiency with Microsoft Excel and PowerPoint.
Education
Bachelor’s/University degree
------------------------------------------------------
Job Family Group:
Controls Governance & Oversight
------------------------------------------------------
Job Family:
Governance Reporting & Analysis
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Primary Location:
Getzville, New York, United States
------------------------------------------------------
Primary Location Full Time Salary Range:
$100,800.00 - $151,200.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Data Analysis, Escalation Management, Governance, Needs Assessment, Program Management, Risk Management.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Anticipated Posting Close Date:
Oct 17, 2025
------------------------------------------------------
Equal Opportunity Employer:
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Accessibility:
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Citi’s Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
#J-18808-Ljbffr