Crate and Barrel
Team Leader, Customer Experience & Outreach
Crate and Barrel, Short Hills, New Jersey, us, 07078
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Team Leader, Customer Experience & Outreach
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Crate and Barrel Overview
We’re looking for a driven professional with an inclusive mindset to join our team as a
Team Leader, Customer Experience & Outreach . Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals and exceed customer expectations. You’ll mentor and develop your team, coach for performance, and provide guidance to Sales Associates for advancement. A day in the life as a Team Leader, Customer Experience & Outreach
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you'll bring to the table
Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We'd love to hear from you if you have
1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night Compensation
Minimum Starting Rate:
$20.70 Hourly
Up to:
$25.88 Hourly Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Team Leader, Customer Experience & Outreach
role at
Crate and Barrel Overview
We’re looking for a driven professional with an inclusive mindset to join our team as a
Team Leader, Customer Experience & Outreach . Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals and exceed customer expectations. You’ll mentor and develop your team, coach for performance, and provide guidance to Sales Associates for advancement. A day in the life as a Team Leader, Customer Experience & Outreach
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you'll bring to the table
Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We'd love to hear from you if you have
1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night Compensation
Minimum Starting Rate:
$20.70 Hourly
Up to:
$25.88 Hourly Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr