PrairieCare
About PrairieCare
PrairieCare is passionate about delivering exceptional mental health services. We provide comprehensive care across the full spectrum of services, fostering a supportive environment where talent can grow. Join us to transform lives through meaningful work.
Responsibilities
Connect & assess: Review, assess, and link callers with information about our mental health services.
Crisis management: Triage crisis calls, assess for safety, complete safety planning as needed, and provide county crisis resources.
Screen & schedule: Complete mental health screens over the phone and schedule Admission Diagnostic Assessments and intake appointments for program and outpatient clinic services.
Referral coordination: Facilitate internal and external direct referrals to our services, consulting with physicians as needed to ensure smooth transitions into our programs.
Monitor & follow up: Keep an eye on online channels for patient inquiries through our website and follow up with patients as appropriate.
Customer relations: Provide effective customer relations in line with PrairieCare policies, ensuring a supportive and compassionate experience for all callers.
Additional support: While not the primary function, be prepared to assist with Needs Assessments as needed.
Qualifications
A compassionate communicator with a strong understanding of mental health services.
Skilled in crisis management and able to assess safety effectively.
Organized and detail-oriented, with the ability to manage a variable workload.
Committed to providing exceptional customer service and support to patients and their families.
High School Diploma or equivalent is required.
Bachelor’s degree or two (2) years of applicable experience in the behavioral health field preferred.
Experience in triage of psychiatric emergencies preferred.
Working knowledge of behavioral health and insurance verification process preferred.
Knowledge of DSM‑5 criteria, possess interviewing and assessment skills, and display a professional attitude in all aspects of performance.
Oriented and educated in gender, cultural differences, and age‑appropriate care for psychiatric and chemical dependency services.
Must possess skills to communicate clearly and effectively with clinicians.
Must have computer skills using Microsoft Office Products including Word and Outlook.
Ability to smoothly and rapidly shift between dissimilar tasks.
Ability to communicate well both verbally and in writing.
Ability to react quickly and calmly as part of a team to handle volatile and potentially emergency situations.
Ability to make effective decisions while in stressful situations and circumstances.
Schedule Monday-Friday (9:30AM-6PM)
Benefits
Medical/Dental/Vision
Company paid life insurance
Paid time off including sick time
Voluntary short term and long‑term disability
401K with company match
Flexible spending accounts
Tuition Reimbursement
Student Loan Repayment
Compensation Range from $22‑$28 per hour depending on education and experience.
Contact If you’re ready to make a meaningful impact and help individuals navigate their mental health journey, we want to hear from you! Apply now to join our compassionate team at PrairieCare! ✨
Contact Sydney Spencer at sydney.spencer@newporthealthcare.com or 615‑961‑4138. For further support, reach out to careers@newporthealthcare.com.
Equal Opportunity Employer PrairieCare Healthcare is an Equal Opportunity Employer. PrairieCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.
PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process are encouraged to email accommodations@prairiecare.com for assistance.
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Responsibilities
Connect & assess: Review, assess, and link callers with information about our mental health services.
Crisis management: Triage crisis calls, assess for safety, complete safety planning as needed, and provide county crisis resources.
Screen & schedule: Complete mental health screens over the phone and schedule Admission Diagnostic Assessments and intake appointments for program and outpatient clinic services.
Referral coordination: Facilitate internal and external direct referrals to our services, consulting with physicians as needed to ensure smooth transitions into our programs.
Monitor & follow up: Keep an eye on online channels for patient inquiries through our website and follow up with patients as appropriate.
Customer relations: Provide effective customer relations in line with PrairieCare policies, ensuring a supportive and compassionate experience for all callers.
Additional support: While not the primary function, be prepared to assist with Needs Assessments as needed.
Qualifications
A compassionate communicator with a strong understanding of mental health services.
Skilled in crisis management and able to assess safety effectively.
Organized and detail-oriented, with the ability to manage a variable workload.
Committed to providing exceptional customer service and support to patients and their families.
High School Diploma or equivalent is required.
Bachelor’s degree or two (2) years of applicable experience in the behavioral health field preferred.
Experience in triage of psychiatric emergencies preferred.
Working knowledge of behavioral health and insurance verification process preferred.
Knowledge of DSM‑5 criteria, possess interviewing and assessment skills, and display a professional attitude in all aspects of performance.
Oriented and educated in gender, cultural differences, and age‑appropriate care for psychiatric and chemical dependency services.
Must possess skills to communicate clearly and effectively with clinicians.
Must have computer skills using Microsoft Office Products including Word and Outlook.
Ability to smoothly and rapidly shift between dissimilar tasks.
Ability to communicate well both verbally and in writing.
Ability to react quickly and calmly as part of a team to handle volatile and potentially emergency situations.
Ability to make effective decisions while in stressful situations and circumstances.
Schedule Monday-Friday (9:30AM-6PM)
Benefits
Medical/Dental/Vision
Company paid life insurance
Paid time off including sick time
Voluntary short term and long‑term disability
401K with company match
Flexible spending accounts
Tuition Reimbursement
Student Loan Repayment
Compensation Range from $22‑$28 per hour depending on education and experience.
Contact If you’re ready to make a meaningful impact and help individuals navigate their mental health journey, we want to hear from you! Apply now to join our compassionate team at PrairieCare! ✨
Contact Sydney Spencer at sydney.spencer@newporthealthcare.com or 615‑961‑4138. For further support, reach out to careers@newporthealthcare.com.
Equal Opportunity Employer PrairieCare Healthcare is an Equal Opportunity Employer. PrairieCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.
PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process are encouraged to email accommodations@prairiecare.com for assistance.
#J-18808-Ljbffr