Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are a public benefit corporation (PBC), legally bound to balance the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Senior Strategic Customer Success Manager Veeva is building the industry cloud for life sciences. Our mission is to help our customers bring their products to market faster and more efficiently, improving and extending human life. We are looking for a passionate and strategic Customer Success Manager (CSM) to join our expanding team and partner with Europe's most innovative life sciences companies.
What You'll Do
Engage with key customer stakeholders through regular meetings to drive OpenData success
Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements
Support customers with OpenData, CRM, and Network (our Master Data Management Software) deep-dive and education sessions, and promote awareness of the latest product innovations
Serve as the customer advocate for product innovation by working with the OpenData Product Team to identify potential enhancements from customer feedback
Work with the CRM and Network teams to resolve issues across the system and software landscape
Collect and provide OpenData management best practices
Maintain expert-level knowledge of OpenData products and services
Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva
Requirements
You have 5+ years of demonstrated data-focused experience within the life sciences industry
You have 5+ years of hands-on experience with Veeva CRM
You have 5+ years of practical experience with Customer Master Data
You have a proven track record of establishing client-facing relationships as a strategic, trusted advisor
You are able to analyze complex client and vendor challenges and articulate them clearly to audiences of varying technical levels
You possess strong analytical skills, with the ability to process and interpret customer information (such as product utilization data) to drive adoption
You are a self-starter who takes full ownership of the ongoing success for a portfolio of large clients
You hold a Bachelor's degree or have equivalent practical experience. We value non-linear career paths and the diversity of thought they bring
You are fluent in English
Nice to Have
Advanced experience with data analytics and/or Master Data Management (MDM) platforms
Fluency in an additional European language
Remote: Germany
Equal Opportunity Employer As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com .
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Senior Strategic Customer Success Manager Veeva is building the industry cloud for life sciences. Our mission is to help our customers bring their products to market faster and more efficiently, improving and extending human life. We are looking for a passionate and strategic Customer Success Manager (CSM) to join our expanding team and partner with Europe's most innovative life sciences companies.
What You'll Do
Engage with key customer stakeholders through regular meetings to drive OpenData success
Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements
Support customers with OpenData, CRM, and Network (our Master Data Management Software) deep-dive and education sessions, and promote awareness of the latest product innovations
Serve as the customer advocate for product innovation by working with the OpenData Product Team to identify potential enhancements from customer feedback
Work with the CRM and Network teams to resolve issues across the system and software landscape
Collect and provide OpenData management best practices
Maintain expert-level knowledge of OpenData products and services
Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva
Requirements
You have 5+ years of demonstrated data-focused experience within the life sciences industry
You have 5+ years of hands-on experience with Veeva CRM
You have 5+ years of practical experience with Customer Master Data
You have a proven track record of establishing client-facing relationships as a strategic, trusted advisor
You are able to analyze complex client and vendor challenges and articulate them clearly to audiences of varying technical levels
You possess strong analytical skills, with the ability to process and interpret customer information (such as product utilization data) to drive adoption
You are a self-starter who takes full ownership of the ongoing success for a portfolio of large clients
You hold a Bachelor's degree or have equivalent practical experience. We value non-linear career paths and the diversity of thought they bring
You are fluent in English
Nice to Have
Advanced experience with data analytics and/or Master Data Management (MDM) platforms
Fluency in an additional European language
Remote: Germany
Equal Opportunity Employer As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com .
#J-18808-Ljbffr