PTC
Overview
Employer Industry: Software Development Why consider this job opportunity
Salary range between $80,000 - $90,000 Eligibility for discretionary bonuses Opportunity to participate in employee stock grant programs or purchase company stock at a discount Comprehensive benefits package including medical, dental, and vision insurance, Paid Time Off, Tuition Reimbursement, and 401K Inclusive work environment that values diverse ideas and perspectives Work remotely in CST or PST time zones with a global team Responsibilities
Manage and interface with a portfolio of assigned customers to provide optimal technical support Coordinate technical interactions between Support, Engineering, and Product for a unified customer experience Develop relationships with key business and technical stakeholders across assigned accounts Conduct regular case and metric review meetings while communicating customer issue statuses internally Act as the Voice of Customer to internal departments and manage escalated customer issues through to resolution Qualifications
Ability to work remotely in CST or PST time zones 7+ years of customer-facing experience in roles such as Technical Account Manager or Project Manager 7+ years of experience implementing, administering, or supporting enterprise software applications Strong organizational, communication, and presentation skills Bachelor's degree in an IT-related field or equivalent work experience Preferred Qualifications
Salesforce Administrator 201 and Salesforce Advanced Administrator 211 certifications ServiceMax product experience, including SVMX101 and 201 certifications 3+ years of Project Management experience Familiarity with technologies supporting SaaS applications, such as XML, Web Services, and JavaScript #SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Software Development Why consider this job opportunity
Salary range between $80,000 - $90,000 Eligibility for discretionary bonuses Opportunity to participate in employee stock grant programs or purchase company stock at a discount Comprehensive benefits package including medical, dental, and vision insurance, Paid Time Off, Tuition Reimbursement, and 401K Inclusive work environment that values diverse ideas and perspectives Work remotely in CST or PST time zones with a global team Responsibilities
Manage and interface with a portfolio of assigned customers to provide optimal technical support Coordinate technical interactions between Support, Engineering, and Product for a unified customer experience Develop relationships with key business and technical stakeholders across assigned accounts Conduct regular case and metric review meetings while communicating customer issue statuses internally Act as the Voice of Customer to internal departments and manage escalated customer issues through to resolution Qualifications
Ability to work remotely in CST or PST time zones 7+ years of customer-facing experience in roles such as Technical Account Manager or Project Manager 7+ years of experience implementing, administering, or supporting enterprise software applications Strong organizational, communication, and presentation skills Bachelor's degree in an IT-related field or equivalent work experience Preferred Qualifications
Salesforce Administrator 201 and Salesforce Advanced Administrator 211 certifications ServiceMax product experience, including SVMX101 and 201 certifications 3+ years of Project Management experience Familiarity with technologies supporting SaaS applications, such as XML, Web Services, and JavaScript #SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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