San Francisco
Senior Water Service Inspector (7317) - Customer Service Bureau - San Francisco
San Francisco, San Francisco, California, United States, 94199
Company Description
Application Opening:
Tuesday, October 14, 2025
Application Filing Deadline:
October 20, 2025
Recruitment ID:
RTF0160807 (160808)
Amended on 10/16/2025:
The filing deadline has been further extended from October 17, 2025, to October 20, 2025 to broaden the candidate pool. Applicants who have already applied do not need to re‑apply.
Appointment Type Temporary Exempt:
This position is excluded from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
Who Are We? San Francisco Public Utilities Commission (SFPUC) – Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area. 24 hours per day, 365 days per year.
Our Mission:
To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision:
We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc.
Job Description Project: SFPUC Advanced Metering Infrastructure (AMI) Lifecycle Management Project Location: 1980 Oakdale Avenue, San Francisco Hours: Monday – Friday, 7:00 am – 3:30 pm
Under general direction, the Senior Water Service Inspector is responsible for interpreting, enforcing, and carrying out existing methods, procedures, rules and regulations pertaining to customer water services, water quality concerns and applicable water conservation programs; making regular contacts with the general public, property owners, tenants, building contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; and preparing and maintaining regular operating records pertaining to water services.
Distinguishing Features The Senior Water Service Inspector works under direct supervision of the AMI Operations Manager. The 7317 Senior Water Service Inspector is distinguished from the 7316 Water Service Inspector by the fact that they inspect the more difficult and complex complaints as well as have the responsibility of supervising the Water Service Inspectors.
Supervision Exercised The Senior Water Service Inspector supervises the 7316 Water Service Inspectors and other subordinate staff.
Important and Essential Duties
Supervise Water Service Inspectors in conducting investigations, tests, and inspections related to customer complaints, emergency calls, water service quantity and quality, water conservation programs, leaks, cross‑connections and backflow, and billing irregularities.
Coordinate with outside vendors performing meter exchanges, MTU installations, and related field activities.
Monitor contractor performance, ensuring compliance with contractual requirements, safety standards, and quality expectations.
Prepare reports, metrics, and documentation for management on AMI system performance, inventory status, and contractor activities.
Manage AMI and metering materials inventory, including procurement, provisioning, and lifecycle tracking of meters, MTUs, and related equipment.
Review field activities generated by Customer Service Representatives (CSRs) to determine whether truck rolls are necessary, minimizing unnecessary field deployments.
Collaborate with vendors, IT, and field operations staff to address AMI‑related issues, including endpoint provisioning, replacements, and meter communication troubleshooting.
Provide training and technical guidance to users, stakeholders, and field staff on AMI processes, tools, and best practices.
Supervise water meter readers as assigned and manage programs or special projects delegated by the AMI Operations Manager.
Develop, document, and maintain AMI business processes, procedures, and technical configurations.
Conduct comprehensive surveys and field investigations regarding water service quantity and quality in residential, commercial, and industrial properties, as well as other building structures.
Analyze AMI field reports to identify operational issues, recommend solutions, and support continuous improvement efforts.
Serve as a liaison between customer service, field operations, IT, and vendors to ensure smooth communication and efficient problem resolution.
Assist the AMI Operations Manager with system upgrades and maintenance planning.
Participate in and perform the more complex water service tasks, including handling high‑level negotiations with customers, customer representatives, contractors, and public agencies where significant decision‑making is required.
Qualifications 1. Two (2) years of experience in various phases of utility service field investigations (qualifying experience equivalent to the duties of a 7316 Water Service Inspector).
AND
possession of a current valid Class C driver’s license.
Note:
One year of full‑time employment is equivalent to 2,000 hours (based on a 40‑hour work week).
Verification of Education and Experience Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad.
Equal Employment Opportunity The City and County of San Francisco encourage women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category under the law.
How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the “I’m Interested” button and follow instructions on the screen.
#J-18808-Ljbffr
Application Opening:
Tuesday, October 14, 2025
Application Filing Deadline:
October 20, 2025
Recruitment ID:
RTF0160807 (160808)
Amended on 10/16/2025:
The filing deadline has been further extended from October 17, 2025, to October 20, 2025 to broaden the candidate pool. Applicants who have already applied do not need to re‑apply.
Appointment Type Temporary Exempt:
This position is excluded from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
Who Are We? San Francisco Public Utilities Commission (SFPUC) – Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area. 24 hours per day, 365 days per year.
Our Mission:
To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision:
We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc.
Job Description Project: SFPUC Advanced Metering Infrastructure (AMI) Lifecycle Management Project Location: 1980 Oakdale Avenue, San Francisco Hours: Monday – Friday, 7:00 am – 3:30 pm
Under general direction, the Senior Water Service Inspector is responsible for interpreting, enforcing, and carrying out existing methods, procedures, rules and regulations pertaining to customer water services, water quality concerns and applicable water conservation programs; making regular contacts with the general public, property owners, tenants, building contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; and preparing and maintaining regular operating records pertaining to water services.
Distinguishing Features The Senior Water Service Inspector works under direct supervision of the AMI Operations Manager. The 7317 Senior Water Service Inspector is distinguished from the 7316 Water Service Inspector by the fact that they inspect the more difficult and complex complaints as well as have the responsibility of supervising the Water Service Inspectors.
Supervision Exercised The Senior Water Service Inspector supervises the 7316 Water Service Inspectors and other subordinate staff.
Important and Essential Duties
Supervise Water Service Inspectors in conducting investigations, tests, and inspections related to customer complaints, emergency calls, water service quantity and quality, water conservation programs, leaks, cross‑connections and backflow, and billing irregularities.
Coordinate with outside vendors performing meter exchanges, MTU installations, and related field activities.
Monitor contractor performance, ensuring compliance with contractual requirements, safety standards, and quality expectations.
Prepare reports, metrics, and documentation for management on AMI system performance, inventory status, and contractor activities.
Manage AMI and metering materials inventory, including procurement, provisioning, and lifecycle tracking of meters, MTUs, and related equipment.
Review field activities generated by Customer Service Representatives (CSRs) to determine whether truck rolls are necessary, minimizing unnecessary field deployments.
Collaborate with vendors, IT, and field operations staff to address AMI‑related issues, including endpoint provisioning, replacements, and meter communication troubleshooting.
Provide training and technical guidance to users, stakeholders, and field staff on AMI processes, tools, and best practices.
Supervise water meter readers as assigned and manage programs or special projects delegated by the AMI Operations Manager.
Develop, document, and maintain AMI business processes, procedures, and technical configurations.
Conduct comprehensive surveys and field investigations regarding water service quantity and quality in residential, commercial, and industrial properties, as well as other building structures.
Analyze AMI field reports to identify operational issues, recommend solutions, and support continuous improvement efforts.
Serve as a liaison between customer service, field operations, IT, and vendors to ensure smooth communication and efficient problem resolution.
Assist the AMI Operations Manager with system upgrades and maintenance planning.
Participate in and perform the more complex water service tasks, including handling high‑level negotiations with customers, customer representatives, contractors, and public agencies where significant decision‑making is required.
Qualifications 1. Two (2) years of experience in various phases of utility service field investigations (qualifying experience equivalent to the duties of a 7316 Water Service Inspector).
AND
possession of a current valid Class C driver’s license.
Note:
One year of full‑time employment is equivalent to 2,000 hours (based on a 40‑hour work week).
Verification of Education and Experience Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad.
Equal Employment Opportunity The City and County of San Francisco encourage women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category under the law.
How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the “I’m Interested” button and follow instructions on the screen.
#J-18808-Ljbffr