San Francisco Public Utilities Commission
Senior Water Service Inspector (7317) - Customer Service Bureau - San Francisco
San Francisco Public Utilities Commission, San Francisco, California, United States, 94199
1 day ago Be among the first 25 applicants
Application Opening: Tuesday, October 14, 2025
Application Filing Deadline: October 20, 2025
Recruitment ID: RTF0160807 (160808)
About San Francisco Public Utilities Commission (SFPUC) is headquartered in San Francisco and serves more than 2.7 million customers in the Bay Area. Our mission is to provide high‑quality, efficient, and reliable water, power, and wastewater services while valuing environmental and community interests. We are an innovative utility leader recognized for excellent results in service, safety, stewardship, and inclusiveness.
The filing deadline has been extended to October 20, 2025 to broaden the candidate pool. Applicants who have already applied do not need to re‑apply.
Role Description Project: SFPUC Advanced Metering Infrastructure (AMI) Lifecycle Management Project Location: 1980 Oakdale Avenue, San Francisco Hours: Monday – Friday, 7:00 am – 3:30 pm Under general direction, the Senior Water Service Inspector is responsible for interpreting, enforcing, and carrying out existing methods, procedures, rules, and regulations pertaining to customer water services, water quality, and applicable water conservation programs. The Inspector maintains regular operating records and engages with the public, property owners, tenants, contractors, and construction representatives to explain specialized matters related to water services.
Distinguishing Features The Senior Water Service Inspector works under direct supervision of the AMI Operations Manager and supervises the 7316 Water Service Inspectors. The 7317 Senior Water Service Inspector inspects more difficult and complex complaints and has supervisory responsibilities.
Examples Of Important And Essential Duties
Supervise Water Service Inspectors in conducting investigations, tests, and inspections related to customer complaints, emergency calls, water service quantity and quality, water conservation programs, leaks, cross‑connections and backflow, and billing irregularities.
Coordinate with outside vendors performing meter exchanges, MTU installations, and related field activities.
Monitor contractor performance, ensuring compliance with contractual requirements, safety standards, and quality expectations.
Prepare reports, metrics, and documentation for management on AMI system performance, inventory status, and contractor activities.
Manage AMI and metering materials inventory, including procurement, provisioning, and lifecycle tracking of meters, MTUs, and related equipment.
Review field activities generated by Customer Service Representatives (CSRs) to determine whether truck rolls are necessary, minimizing unnecessary field deployments.
Collaborate with vendors, IT, and field operations staff to address AMI‑related issues, including endpoint provisioning, replacements, and meter communication troubleshooting.
Provide training and technical guidance to users, stakeholders, and field staff on AMI processes, tools, and best practices.
Supervise water meter readers as assigned and manage programs or special projects delegated by the AMI Operations Manager.
Develop, document, and maintain AMI business processes, procedures, and technical configurations.
Conduct comprehensive surveys and field investigations regarding water service quantity and quality in residential, commercial, and industrial properties, as well as other building structures.
Analyze AMI field reports to identify operational issues, recommend solutions, and support continuous improvement efforts.
Serve as a liaison between customer service, field operations, IT, and vendors to ensure smooth communication and efficient problem resolution.
Assist the AMI Operations Manager with system upgrades and maintenance planning.
Participate in and perform the more complex water service tasks, including handling high‑level negotiations with customers, customer representatives, contractors, and public agencies where significant decision‑making is required.
How To Qualify
Two (2) years of experience in various phases of utility service field investigations. (Qualifying experience should be equivalent to the duties and responsibilities of a 7316 Water Service Inspector); AND
Possession of a current valid Class C driver’s license.
Note: One year of full‑time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40‑hour work week.)
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
Equal Employment Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Failure to receive a confirmation email means that the online application was not submitted or received.
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Application Opening: Tuesday, October 14, 2025
Application Filing Deadline: October 20, 2025
Recruitment ID: RTF0160807 (160808)
About San Francisco Public Utilities Commission (SFPUC) is headquartered in San Francisco and serves more than 2.7 million customers in the Bay Area. Our mission is to provide high‑quality, efficient, and reliable water, power, and wastewater services while valuing environmental and community interests. We are an innovative utility leader recognized for excellent results in service, safety, stewardship, and inclusiveness.
The filing deadline has been extended to October 20, 2025 to broaden the candidate pool. Applicants who have already applied do not need to re‑apply.
Role Description Project: SFPUC Advanced Metering Infrastructure (AMI) Lifecycle Management Project Location: 1980 Oakdale Avenue, San Francisco Hours: Monday – Friday, 7:00 am – 3:30 pm Under general direction, the Senior Water Service Inspector is responsible for interpreting, enforcing, and carrying out existing methods, procedures, rules, and regulations pertaining to customer water services, water quality, and applicable water conservation programs. The Inspector maintains regular operating records and engages with the public, property owners, tenants, contractors, and construction representatives to explain specialized matters related to water services.
Distinguishing Features The Senior Water Service Inspector works under direct supervision of the AMI Operations Manager and supervises the 7316 Water Service Inspectors. The 7317 Senior Water Service Inspector inspects more difficult and complex complaints and has supervisory responsibilities.
Examples Of Important And Essential Duties
Supervise Water Service Inspectors in conducting investigations, tests, and inspections related to customer complaints, emergency calls, water service quantity and quality, water conservation programs, leaks, cross‑connections and backflow, and billing irregularities.
Coordinate with outside vendors performing meter exchanges, MTU installations, and related field activities.
Monitor contractor performance, ensuring compliance with contractual requirements, safety standards, and quality expectations.
Prepare reports, metrics, and documentation for management on AMI system performance, inventory status, and contractor activities.
Manage AMI and metering materials inventory, including procurement, provisioning, and lifecycle tracking of meters, MTUs, and related equipment.
Review field activities generated by Customer Service Representatives (CSRs) to determine whether truck rolls are necessary, minimizing unnecessary field deployments.
Collaborate with vendors, IT, and field operations staff to address AMI‑related issues, including endpoint provisioning, replacements, and meter communication troubleshooting.
Provide training and technical guidance to users, stakeholders, and field staff on AMI processes, tools, and best practices.
Supervise water meter readers as assigned and manage programs or special projects delegated by the AMI Operations Manager.
Develop, document, and maintain AMI business processes, procedures, and technical configurations.
Conduct comprehensive surveys and field investigations regarding water service quantity and quality in residential, commercial, and industrial properties, as well as other building structures.
Analyze AMI field reports to identify operational issues, recommend solutions, and support continuous improvement efforts.
Serve as a liaison between customer service, field operations, IT, and vendors to ensure smooth communication and efficient problem resolution.
Assist the AMI Operations Manager with system upgrades and maintenance planning.
Participate in and perform the more complex water service tasks, including handling high‑level negotiations with customers, customer representatives, contractors, and public agencies where significant decision‑making is required.
How To Qualify
Two (2) years of experience in various phases of utility service field investigations. (Qualifying experience should be equivalent to the duties and responsibilities of a 7316 Water Service Inspector); AND
Possession of a current valid Class C driver’s license.
Note: One year of full‑time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40‑hour work week.)
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
Equal Employment Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Failure to receive a confirmation email means that the online application was not submitted or received.
#J-18808-Ljbffr