Insight Health Systems
Patient Access Lead – Insight Health Systems
Insight Health Systems is a physician‑led organization dedicated to transforming distressed hospitals into stable, patient‑centric care. We operate six acute‑care hospitals, six surgery centers, 28 clinics, and employ 4,200 staff across the network.
Pay Range Base pay: $19.00 /hr – $20.00 /hr (actual compensation will be based on skills and experience).
Job Summary Insight Health Systems is seeking an organized, friendly
Patient Access Assistant Manager
to join our dynamic multi‑specialty facility. The Assistant Manager will be cross‑trained in all clinical administrative processes and will promote workflow efficiency, data accuracy, and regulatory compliance. Key responsibilities include front‑end operations (registration, scheduling, insurance verification), staff scheduling, onboarding and training, and escalation resolution to support revenue cycle goals.
Benefits for Full‑Time Team Members
Comprehensive health, dental, and vision insurance coverage
Paid time off, including vacation, holidays, and sick leave
401(k) with matching; eligibility 3 months after hire
Short‑ and long‑disability, Life Term insurance, and supplemental coverage (Accident, Critical Illness, Hospital Indemnity, AD&D, etc.)
Duties
Greets and interacts with patients in a friendly and polite manner
Data entry through Electronic Medical Record system
Maintain medical records and patient confidentiality
Answer phone calls in a friendly manner
Register patients and schedule appointments
Multitask and move between responsibilities fluently
Adhere to accrediting body hospital standards and policies
Monitor supplies and inventory as needed
Lead, coordinate, delegate, and monitor contact center staff
Provide telephone encounters within 24 hours of receiving calls
Cover for staff absences and maintain process documents
Assist with system conversions and process improvements
Communicate changes or mistakes promptly and clearly
Score calls based on company scorecard
Identify and bring up potential issues during level‑10 reviews
Schedule quarterly one‑on‑ones with manager
Approve all time cards by Friday at 5 pm
Run required reports for scorecards
Bridge communication gaps with department leads
Provide leadership and support in problem solving within and outside the department
Make decisions and delegate responsibility to assure high quality performance and efficiency
Travel to various locations to oversee operational processes and ensure consistency across sites
Assist in managing and improving processes at multiple locations through periodic travel
All other duties as assigned
Qualifications
Excellent phone skills and interpersonal communication
Knowledge of medical terminology
Problem‑solving skills and ability to multitask fluently
Strong data entry and computer proficiency with typing skills
Demonstrated verbal and written English communications for safe and effective patient care
Friendly, empathetic, and respectful demeanor
Reliable attendance, timeliness, and work results
Ability to relate to a diverse populace
High energy and positive attitude in a fast‑paced, stressful environment
Detail‑oriented, conscientious, and committed to precision
High school diploma or GED; associate’s or bachelor’s preferred
6 months of relevant customer service experience preferred
Eligibility to provide employment for any U.S. employer
Physical Requirements
Lift up to 30 pounds with assistance; push/pull 30–100 pounds with assistance
Medium demand; walking or standing most of the time
Visual, auditory acuity, and manual dexterity essential
Clean, neat, and well lit environment
Exposure to limited amounts of radiation, hazardous chemicals, or infectious disease processes is a possibility
Irregular or extended duty hours may occur due to schedule demands
Insight Health Systems is an equal‑opportunity employer and values workplace diversity.
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Pay Range Base pay: $19.00 /hr – $20.00 /hr (actual compensation will be based on skills and experience).
Job Summary Insight Health Systems is seeking an organized, friendly
Patient Access Assistant Manager
to join our dynamic multi‑specialty facility. The Assistant Manager will be cross‑trained in all clinical administrative processes and will promote workflow efficiency, data accuracy, and regulatory compliance. Key responsibilities include front‑end operations (registration, scheduling, insurance verification), staff scheduling, onboarding and training, and escalation resolution to support revenue cycle goals.
Benefits for Full‑Time Team Members
Comprehensive health, dental, and vision insurance coverage
Paid time off, including vacation, holidays, and sick leave
401(k) with matching; eligibility 3 months after hire
Short‑ and long‑disability, Life Term insurance, and supplemental coverage (Accident, Critical Illness, Hospital Indemnity, AD&D, etc.)
Duties
Greets and interacts with patients in a friendly and polite manner
Data entry through Electronic Medical Record system
Maintain medical records and patient confidentiality
Answer phone calls in a friendly manner
Register patients and schedule appointments
Multitask and move between responsibilities fluently
Adhere to accrediting body hospital standards and policies
Monitor supplies and inventory as needed
Lead, coordinate, delegate, and monitor contact center staff
Provide telephone encounters within 24 hours of receiving calls
Cover for staff absences and maintain process documents
Assist with system conversions and process improvements
Communicate changes or mistakes promptly and clearly
Score calls based on company scorecard
Identify and bring up potential issues during level‑10 reviews
Schedule quarterly one‑on‑ones with manager
Approve all time cards by Friday at 5 pm
Run required reports for scorecards
Bridge communication gaps with department leads
Provide leadership and support in problem solving within and outside the department
Make decisions and delegate responsibility to assure high quality performance and efficiency
Travel to various locations to oversee operational processes and ensure consistency across sites
Assist in managing and improving processes at multiple locations through periodic travel
All other duties as assigned
Qualifications
Excellent phone skills and interpersonal communication
Knowledge of medical terminology
Problem‑solving skills and ability to multitask fluently
Strong data entry and computer proficiency with typing skills
Demonstrated verbal and written English communications for safe and effective patient care
Friendly, empathetic, and respectful demeanor
Reliable attendance, timeliness, and work results
Ability to relate to a diverse populace
High energy and positive attitude in a fast‑paced, stressful environment
Detail‑oriented, conscientious, and committed to precision
High school diploma or GED; associate’s or bachelor’s preferred
6 months of relevant customer service experience preferred
Eligibility to provide employment for any U.S. employer
Physical Requirements
Lift up to 30 pounds with assistance; push/pull 30–100 pounds with assistance
Medium demand; walking or standing most of the time
Visual, auditory acuity, and manual dexterity essential
Clean, neat, and well lit environment
Exposure to limited amounts of radiation, hazardous chemicals, or infectious disease processes is a possibility
Irregular or extended duty hours may occur due to schedule demands
Insight Health Systems is an equal‑opportunity employer and values workplace diversity.
#J-18808-Ljbffr