Canonical
Enterprise Customer Success Manager
Canonical, San Bernardino, California, United States, 92409
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Enterprise Customer Success Manager
role at
Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in more than 75 countries.
About the Role The Customer Success department at Canonical aims to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) build trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction.
We are expanding our team to provide tailored interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in segments such as:
Mass - SMEs or large businesses starting with Canonical
Focus - Large established companies
Step Growth - High-potential customers
All CSMs support unassigned customers, including our Store clients.
Location This role is remote-based.
Responsibilities
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
Coordinate complex projects with developers, IT managers, and decision-makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage customer portfolios, identify growth opportunities, and address renewal risks.
Lead weekly customer and business review processes with cross-functional teams.
Advocate for customers internally and influence product roadmaps and documentation.
Support customers through reactive ticket handling.
Create digital campaigns targeting multiple customers.
Qualifications
Minimum 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
Excellent presentation skills and ability to discuss complex software.
Experience improving internal processes and delivering projects on time.
Strong team player capable of cross-departmental interaction.
Knowledge of agile methodologies.
Proficiency in English, with additional languages like Spanish and Portuguese considered a plus.
Preferred Skills
Experience with Salesforce, Jira, or other CRMs.
Benefits
Distributed work environment with biannual in-person team sprints.
Annual learning and development budget of USD 2,000.
Performance reviews and recognition rewards.
Generous leave policies, including maternity and paternity leave.
Wellness programs and travel opportunities.
About Canonical Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud computing. We hire globally, uphold high standards, and foster a remote work culture since 2004. Join us to challenge yourself, learn new skills, and innovate.
Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all applicants.
#J-18808-Ljbffr
Enterprise Customer Success Manager
role at
Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in more than 75 countries.
About the Role The Customer Success department at Canonical aims to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) build trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction.
We are expanding our team to provide tailored interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in segments such as:
Mass - SMEs or large businesses starting with Canonical
Focus - Large established companies
Step Growth - High-potential customers
All CSMs support unassigned customers, including our Store clients.
Location This role is remote-based.
Responsibilities
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
Coordinate complex projects with developers, IT managers, and decision-makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage customer portfolios, identify growth opportunities, and address renewal risks.
Lead weekly customer and business review processes with cross-functional teams.
Advocate for customers internally and influence product roadmaps and documentation.
Support customers through reactive ticket handling.
Create digital campaigns targeting multiple customers.
Qualifications
Minimum 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
Excellent presentation skills and ability to discuss complex software.
Experience improving internal processes and delivering projects on time.
Strong team player capable of cross-departmental interaction.
Knowledge of agile methodologies.
Proficiency in English, with additional languages like Spanish and Portuguese considered a plus.
Preferred Skills
Experience with Salesforce, Jira, or other CRMs.
Benefits
Distributed work environment with biannual in-person team sprints.
Annual learning and development budget of USD 2,000.
Performance reviews and recognition rewards.
Generous leave policies, including maternity and paternity leave.
Wellness programs and travel opportunities.
About Canonical Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud computing. We hire globally, uphold high standards, and foster a remote work culture since 2004. Join us to challenge yourself, learn new skills, and innovate.
Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all applicants.
#J-18808-Ljbffr