Canonical
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Enterprise Customer Success Manager
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Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across various sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries. Role Overview
The Customer Success Manager (CSM) at Canonical is responsible for developing trust with assigned customers, facilitating product adoption, reducing churn, and supporting expansion. CSMs are specialized in segments: Mass, Focus, and Step Growth, and contribute to business support for unassigned customers, including store customers. Key Responsibilities
Onboard new customers and introduce them to products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a regional customer portfolio, identify growth opportunities, and renewal risks. Conduct weekly customer and business reviews, resolve blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps and processes. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital channels. Candidate Profile
Ideal candidates will have at least 5 years of IT-related experience, with knowledge in Linux OS, data applications, cloud, networking, security, migration, or IoT. Excellent presentation skills, process improvement experience, team collaboration, and knowledge of agile methodologies are essential. Proficiency in Spanish and Portuguese, in addition to English, is highly valued. Experience with Salesforce, Jira, and CRMs is a plus. Benefits
Distributed work environment with biannual in-person team sprints. Annual learning and development budget of USD 2,000. Performance reviews and recognition rewards. Generous leave policies, including maternity and paternity leave. Wellness programs and travel opportunities. About Canonical
Canonical pioneers in open source, publishing Ubuntu and leading innovations in AI, IoT, and cloud. We hire globally, value excellence, and foster a diverse, inclusive workplace. Remote work is standard, with a focus on high standards and continuous learning. Additional Details
Level: Mid-Senior; Type: Full-time; Industry: Software Development.
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Enterprise Customer Success Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across various sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries. Role Overview
The Customer Success Manager (CSM) at Canonical is responsible for developing trust with assigned customers, facilitating product adoption, reducing churn, and supporting expansion. CSMs are specialized in segments: Mass, Focus, and Step Growth, and contribute to business support for unassigned customers, including store customers. Key Responsibilities
Onboard new customers and introduce them to products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a regional customer portfolio, identify growth opportunities, and renewal risks. Conduct weekly customer and business reviews, resolve blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps and processes. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital channels. Candidate Profile
Ideal candidates will have at least 5 years of IT-related experience, with knowledge in Linux OS, data applications, cloud, networking, security, migration, or IoT. Excellent presentation skills, process improvement experience, team collaboration, and knowledge of agile methodologies are essential. Proficiency in Spanish and Portuguese, in addition to English, is highly valued. Experience with Salesforce, Jira, and CRMs is a plus. Benefits
Distributed work environment with biannual in-person team sprints. Annual learning and development budget of USD 2,000. Performance reviews and recognition rewards. Generous leave policies, including maternity and paternity leave. Wellness programs and travel opportunities. About Canonical
Canonical pioneers in open source, publishing Ubuntu and leading innovations in AI, IoT, and cloud. We hire globally, value excellence, and foster a diverse, inclusive workplace. Remote work is standard, with a focus on high standards and continuous learning. Additional Details
Level: Mid-Senior; Type: Full-time; Industry: Software Development.
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