Canonical
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Enterprise Customer Success Manager
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Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet in person 2-4 times a year in various international locations to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a strategic, newly established department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with their assigned customers and provide optimal navigation of Canonical's offerings. They understand customer objectives to align expectations, suggest additional services, alleviate pain points, and develop collaborative roadmaps. Our growing Customer Success team aims to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To ensure focused support, CSMs are specialized in one of these segments: Mass - SMEs or large businesses starting with Canonical Focus - Large, established accounts Step Growth - High-potential customers All CSMs support business at the company level for unassigned customers, including our Store clients. Location:
This role is remote. Daily responsibilities include: Onboarding new customers and introducing products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc. Managing complex projects with developers, IT managers, and decision makers from various industries. Collaborating with Sales, Field Engineering, and Support to develop engagement plans. Managing a customer portfolio in a specific region, identifying growth or renewal risks. Leading weekly customer and business reviews with cross-functional teams to address blockers and drive resolutions. Advocating for customers internally to influence product roadmaps, documentation, and processes. Supporting customers through reactive ticket requests. Creating campaigns targeting multiple customers via digital activities. Ideal candidate qualities: At least 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT projects. Excellent presentation skills for discussing complex software. Experience improving internal processes and delivering projects on time. Team-oriented with ability to collaborate across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional fluency in Spanish and Portuguese preferred. Additional desirable skills: Experience with Salesforce, Jira, and CRMs. What we offer: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation reviews and performance bonuses. Additional benefits aligned with our values, including wellness programs, travel opportunities, and family leave policies. About Canonical: Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and support remote work since 2004. Join us to innovate and grow professionally. Equal Opportunity Statement: We promote diversity and are committed to a workplace free from discrimination. All applicants will be considered fairly regardless of background or identity. Senioriry level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development
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Enterprise Customer Success Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet in person 2-4 times a year in various international locations to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a strategic, newly established department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with their assigned customers and provide optimal navigation of Canonical's offerings. They understand customer objectives to align expectations, suggest additional services, alleviate pain points, and develop collaborative roadmaps. Our growing Customer Success team aims to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To ensure focused support, CSMs are specialized in one of these segments: Mass - SMEs or large businesses starting with Canonical Focus - Large, established accounts Step Growth - High-potential customers All CSMs support business at the company level for unassigned customers, including our Store clients. Location:
This role is remote. Daily responsibilities include: Onboarding new customers and introducing products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc. Managing complex projects with developers, IT managers, and decision makers from various industries. Collaborating with Sales, Field Engineering, and Support to develop engagement plans. Managing a customer portfolio in a specific region, identifying growth or renewal risks. Leading weekly customer and business reviews with cross-functional teams to address blockers and drive resolutions. Advocating for customers internally to influence product roadmaps, documentation, and processes. Supporting customers through reactive ticket requests. Creating campaigns targeting multiple customers via digital activities. Ideal candidate qualities: At least 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT projects. Excellent presentation skills for discussing complex software. Experience improving internal processes and delivering projects on time. Team-oriented with ability to collaborate across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional fluency in Spanish and Portuguese preferred. Additional desirable skills: Experience with Salesforce, Jira, and CRMs. What we offer: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation reviews and performance bonuses. Additional benefits aligned with our values, including wellness programs, travel opportunities, and family leave policies. About Canonical: Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and support remote work since 2004. Join us to innovate and grow professionally. Equal Opportunity Statement: We promote diversity and are committed to a workplace free from discrimination. All applicants will be considered fairly regardless of background or identity. Senioriry level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development
#J-18808-Ljbffr