Illinois Bone & Joint Institute
Patient Services Coordinator I
Illinois Bone & Joint Institute, Mchenry, Illinois, United States, 60050
Summary
Patient Services Coordinator I
– delivers exceptional patient‑centered customer service and supports IBJI teams. Responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieving company goals.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
Prepare paperwork to facilitate efficient operation and excellent customer service.
Answer general inquiries.
Schedule appointments.
Handle phone reception, patient triage, and escalation to appropriate staff.
Perform registration/pre‑registration procedures including review of patient demographics, insurance, and advise patients to provide any necessary documents.
Check in/out procedures.
Manage patient chart.
Collect/post patient responsibility payments (including copays and deductibles).
Verify insurance and manage referrals as required.
Maintain a clean and safe work environment.
Perform other office duties as assigned.
Requirements
Education:
High school diploma or equivalent.
Experience:
Minimum one year experience in a customer service role (medical office experience preferred). Epic EHR experience preferred.
Skills:
Knowledge in medical terminology preferred. Ability to handle highly confidential, sensitive, and non‑routine information. Familiarity with scheduling and rearranging appointments. Proficient in Microsoft Office and Windows‑based computer applications. Insurance payer and eligibility knowledge. Team player. Able to work in a fast‑paced environment and have a flexible schedule as needed. Neat, professional appearance. Strong written and verbal communication skills. Results oriented with concern for appropriate process. Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
Benefits $17‑$22/hour based on skills/experience. Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer medical, dental, vision, life and AD&D insurance, long and short‑term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
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– delivers exceptional patient‑centered customer service and supports IBJI teams. Responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieving company goals.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
Prepare paperwork to facilitate efficient operation and excellent customer service.
Answer general inquiries.
Schedule appointments.
Handle phone reception, patient triage, and escalation to appropriate staff.
Perform registration/pre‑registration procedures including review of patient demographics, insurance, and advise patients to provide any necessary documents.
Check in/out procedures.
Manage patient chart.
Collect/post patient responsibility payments (including copays and deductibles).
Verify insurance and manage referrals as required.
Maintain a clean and safe work environment.
Perform other office duties as assigned.
Requirements
Education:
High school diploma or equivalent.
Experience:
Minimum one year experience in a customer service role (medical office experience preferred). Epic EHR experience preferred.
Skills:
Knowledge in medical terminology preferred. Ability to handle highly confidential, sensitive, and non‑routine information. Familiarity with scheduling and rearranging appointments. Proficient in Microsoft Office and Windows‑based computer applications. Insurance payer and eligibility knowledge. Team player. Able to work in a fast‑paced environment and have a flexible schedule as needed. Neat, professional appearance. Strong written and verbal communication skills. Results oriented with concern for appropriate process. Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
Benefits $17‑$22/hour based on skills/experience. Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer medical, dental, vision, life and AD&D insurance, long and short‑term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
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