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CVS Health

Pharmacy Manager

CVS Health, Davidson, North Carolina, United States, 28036

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Pharmacy Manager

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CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

Responsibilities

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices

Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members

Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation

Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues

Proactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize

Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products

Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure

Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times

Partnering with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues and ensuring timely training for licensure

Overseeing Staff Pharmacists and District Support Pharmacists (DPSs), delivering annual performance reviews and addressing gaps as needed

Remaining flexible for scheduling and business needs; writing or delegating the writing of the pharmacy schedule

Reviewing business reporting for operational insights and developing action plans to address gaps in workflow, service, patient care, and compliance

Establishing a culture of safety, empowerment, and inclusion with opportunities for feedback and action

Maintaining clinical and technical skills and seeking opportunities to expand knowledge to support patients

Supporting access to care and improving patient outcomes through pharmacist-delivered clinical care (e.g., testing and prescribing services where permissible)

Understanding and complying with all relevant federal and state laws, regulations, professional standards, and CVS Health policies

Required Qualifications

Active Pharmacist License in the state where the Store is located

Active National Provider Identifier (NPI)

Not on the DEA Excluded Parties list

1-2 years of experience as a Pharmacist

Essential Functions

Regular and predictable attendance, including nights and weekends

Ability to complete required training within designated timeframe

Attention and Focus: concentration on tasks, ability to pivot between tasks, and ensure prescription accuracy

Customer Service and Team Orientation: proactively help patients and work collaboratively

Communication Skills: effective verbal and written communication with patients and colleagues; active listening

Mathematical Reasoning: calculate days’ supply, quantities, and related dispensing calculations

Problem Resolution: resolve challenging patient or colleague interactions

Physical Demands: mobility, lifting, reaching, repetitive motion, and visual acuity requirements

Team Management and Leadership: lead by example, delegate, coach, provide feedback, and build a collaborative environment

Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program

3-5 years of related experience in a pharmacy, retail, medical, or customer service setting

Ability to work in the home store, and across the market in other locations, to meet business needs

Anticipated Weekly Hours 40

Time Type Full time

Pay Range $65.00 - $82.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits Great Benefits For Great People

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and other eligible benefits.

For more information, visit CVS Health careers page for benefits details.

Application window information and diversity statements are included in CVS Health postings where applicable.

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