Ameriprise Financial Services, LLC
Manager-Technology Operations
Ameriprise Financial Services, LLC, Minneapolis, Minnesota, United States, 55400
Overview
Provide day-to-day leadership and direction to a Technical Recovery and Resiliency Team dedicated to overseeing the TRR program at the enterprise. This position will lead the TRR Initiative from the US and coordinate with the US/India TRR team to ensure readiness for various TRR exercises. Coordinate meetings with CDO/Infra and other stakeholders as part of TRR readiness to understand the TRR scope for the application/platforms. Own and manage the overall TRR Process to ensure end-to-end readiness from a process standpoint, including running CDO coordination meetings, readiness meetings, and follow-ups on TRR outcomes for closure. Create reports and data for senior leadership, track compliance with DR governance, and update TRR policy/standards. This role is critical for delivery of TRR outcomes/strategy to aid the automation engineers/leads overseeing the TRR automation delivery. Key Responsibilities
Ensure a resilient environment by leading the discovery of the recovery steps needed for critical infrastructure and applications; lead CDO and other stakeholder conversations to confirm TRR scope. Plan the annual TRR schedule and plan; track execution of each TRR exercise among stakeholders including CDO, Infrastructure, and TRR teams. Lead the TRR exercises and present TRR results to senior leaders and other stakeholders. Work with DR governance, TRR automation and delivery leads for overall TRR compliance tracking and automation for critical platforms and infrastructure. Continuously review TRR plans and drive improvement of resiliency designs for various platforms. Prepare and evaluate Disaster Recovery methodologies for use with specific business application environments. Define, execute, measure and report on DR exercising and proactive resiliency testing, including Cloud offerings (AWS, Azure) and both physical and virtual infrastructure, hosting vendors, and other third-party solutions. Understand technical design and architecture and identify opportunities for automation where applicable. Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies. Provide end-to-end oversight during critical incidents on a TOC bridge; coordinate TRR/Application teams to drive service restoration using TRR automation; develop corrective actions/workarounds; ensure action plans address recurring issues and escalate as needed; ensure compliance with incident management processes; provide on-call support. Contribute to operational requirements and funding discussions; participate in budget and project planning by providing estimates of work, resources, scope, and cost; review vendor invoices to ensure alignment with spend. Delegate work to ensure effective execution; ensure knowledge transfer and cross-training; develop and maintain a high-performing team through hiring, vendor management, coaching, and performance management; champion policies and standards. Maintain up-to-date skills in relevant technologies; participate in selection, implementation and use of tools and best practices; maintain relationships with business partners, vendor partners and service providers; understand business needs and how technologies support them. Qualifications
Required Qualifications Bachelor’s degree or equivalent in Computer Science, MIS, or related field. 5-7 years of relevant experience. 2+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partners. 1-3+ years of broad technical experience with servers, storage, middleware, DNS, databases, cloud technologies including AWS. Experience with Disaster Recovery operations is preferred. Experience with automation using PowerShell, Python scripting, Ansible, Terraform, CloudFormation is desired. 2+ years of experience identifying and implementing improvements to configurations, procedures and processes to enable greater availability, capability and efficiency. Preferred Qualifications Certifications preferred: AWS Cloud Practitioner. Direct people-management experience including performance management. Strong written and verbal communication skills; ability to translate technical information to non-technical audiences and vice versa. Excellent problem detection and determination skills across multiple infrastructure/application areas. Strong customer service orientation. Experience creating, championing and maintaining processes, procedures and policies. Experience in financial services or similarly regulated environments. About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million clients. We are a leading global financial services company with multiple brands and a focus on client outcomes. We foster meaningful careers and invest in the future. Compensation and Benefits
The estimated base salary for this role is $112,200 – $150,000 per year. Compensation includes a pay-for-performance philosophy; total compensation may vary based on knowledge, skills, experience, and location. Roles may be eligible for bonuses, commissions, and/or long-term incentives. Benefits include vacation, sick time, 401(k), and health, dental and life insurances. Other
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, or any other status protected by law.
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Provide day-to-day leadership and direction to a Technical Recovery and Resiliency Team dedicated to overseeing the TRR program at the enterprise. This position will lead the TRR Initiative from the US and coordinate with the US/India TRR team to ensure readiness for various TRR exercises. Coordinate meetings with CDO/Infra and other stakeholders as part of TRR readiness to understand the TRR scope for the application/platforms. Own and manage the overall TRR Process to ensure end-to-end readiness from a process standpoint, including running CDO coordination meetings, readiness meetings, and follow-ups on TRR outcomes for closure. Create reports and data for senior leadership, track compliance with DR governance, and update TRR policy/standards. This role is critical for delivery of TRR outcomes/strategy to aid the automation engineers/leads overseeing the TRR automation delivery. Key Responsibilities
Ensure a resilient environment by leading the discovery of the recovery steps needed for critical infrastructure and applications; lead CDO and other stakeholder conversations to confirm TRR scope. Plan the annual TRR schedule and plan; track execution of each TRR exercise among stakeholders including CDO, Infrastructure, and TRR teams. Lead the TRR exercises and present TRR results to senior leaders and other stakeholders. Work with DR governance, TRR automation and delivery leads for overall TRR compliance tracking and automation for critical platforms and infrastructure. Continuously review TRR plans and drive improvement of resiliency designs for various platforms. Prepare and evaluate Disaster Recovery methodologies for use with specific business application environments. Define, execute, measure and report on DR exercising and proactive resiliency testing, including Cloud offerings (AWS, Azure) and both physical and virtual infrastructure, hosting vendors, and other third-party solutions. Understand technical design and architecture and identify opportunities for automation where applicable. Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies. Provide end-to-end oversight during critical incidents on a TOC bridge; coordinate TRR/Application teams to drive service restoration using TRR automation; develop corrective actions/workarounds; ensure action plans address recurring issues and escalate as needed; ensure compliance with incident management processes; provide on-call support. Contribute to operational requirements and funding discussions; participate in budget and project planning by providing estimates of work, resources, scope, and cost; review vendor invoices to ensure alignment with spend. Delegate work to ensure effective execution; ensure knowledge transfer and cross-training; develop and maintain a high-performing team through hiring, vendor management, coaching, and performance management; champion policies and standards. Maintain up-to-date skills in relevant technologies; participate in selection, implementation and use of tools and best practices; maintain relationships with business partners, vendor partners and service providers; understand business needs and how technologies support them. Qualifications
Required Qualifications Bachelor’s degree or equivalent in Computer Science, MIS, or related field. 5-7 years of relevant experience. 2+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partners. 1-3+ years of broad technical experience with servers, storage, middleware, DNS, databases, cloud technologies including AWS. Experience with Disaster Recovery operations is preferred. Experience with automation using PowerShell, Python scripting, Ansible, Terraform, CloudFormation is desired. 2+ years of experience identifying and implementing improvements to configurations, procedures and processes to enable greater availability, capability and efficiency. Preferred Qualifications Certifications preferred: AWS Cloud Practitioner. Direct people-management experience including performance management. Strong written and verbal communication skills; ability to translate technical information to non-technical audiences and vice versa. Excellent problem detection and determination skills across multiple infrastructure/application areas. Strong customer service orientation. Experience creating, championing and maintaining processes, procedures and policies. Experience in financial services or similarly regulated environments. About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million clients. We are a leading global financial services company with multiple brands and a focus on client outcomes. We foster meaningful careers and invest in the future. Compensation and Benefits
The estimated base salary for this role is $112,200 – $150,000 per year. Compensation includes a pay-for-performance philosophy; total compensation may vary based on knowledge, skills, experience, and location. Roles may be eligible for bonuses, commissions, and/or long-term incentives. Benefits include vacation, sick time, 401(k), and health, dental and life insurances. Other
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, or any other status protected by law.
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