Canonical
Join to apply for the
Enterprise Customer Success Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders across many sectors. The company is founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers, understand their objectives, and align expectations by suggesting services or products to increase loyalty and draw collaboration roadmaps. Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs also support remaining, not-yet-assigned customers, including Store customers. Location:
This role is remote. What your day will look like
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities or risks. Conduct weekly customer and business reviews, prioritize blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps and documentation. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital touchpoints. What we are looking for in you
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills for discussing complex software. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese a plus. Additional skills that you might also bring
Experience with Salesforce, Jira, and CRMs. What we offer colleagues
Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review and recognition rewards. Generous leave policies, including maternity and paternity leave. Wellness programs and travel opportunities. About Canonical
Canonical is at the forefront of the open-source movement, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and foster a remote work culture since 2004. Working here challenges you to think differently, learn continuously, and excel. Canonical is an equal opportunity employer
We value diversity and are committed to creating an inclusive workplace. All applications are considered fairly regardless of background or identity.
#J-18808-Ljbffr
Enterprise Customer Success Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders across many sectors. The company is founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers, understand their objectives, and align expectations by suggesting services or products to increase loyalty and draw collaboration roadmaps. Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs also support remaining, not-yet-assigned customers, including Store customers. Location:
This role is remote. What your day will look like
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities or risks. Conduct weekly customer and business reviews, prioritize blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps and documentation. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital touchpoints. What we are looking for in you
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills for discussing complex software. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese a plus. Additional skills that you might also bring
Experience with Salesforce, Jira, and CRMs. What we offer colleagues
Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review and recognition rewards. Generous leave policies, including maternity and paternity leave. Wellness programs and travel opportunities. About Canonical
Canonical is at the forefront of the open-source movement, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and foster a remote work culture since 2004. Working here challenges you to think differently, learn continuously, and excel. Canonical is an equal opportunity employer
We value diversity and are committed to creating an inclusive workplace. All applications are considered fairly regardless of background or identity.
#J-18808-Ljbffr