Canonical
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Enterprise Customer Success Manager
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Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries, and few office-based roles. Teams meet in person a few times a year in interesting global locations to align on strategy and execution. The company is founder-led, profitable, and growing. Role Overview
We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, offering additional services to increase loyalty and support collaboration roadmaps. Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs also support other customers (Tech segment), including Store customers. Location
This role is remote-based. Responsibilities
Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities, and renewal risks. Lead weekly customer and business reviews, identify blockers, and coordinate resolutions. Advocate for customers internally and influence product roadmaps and processes. Support customers through reactive ticket requests. Create campaigns for multiple customers via digital touchpoints. Candidate Profile
The ideal candidate has excellent customer-facing skills, a passion for cloud and data center technologies, and: Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Strong presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional proficiency in Spanish and Portuguese preferred. Additional Skills
Experience with Salesforce, Jira, or other CRMs is a plus. What We Offer
Competitive global compensation, annual reviews, and benefits including: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Recognition rewards, holiday leave, and parental leave. Wellness programs and travel opportunities. About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, value excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and innovate. Equal Opportunity Employer
We foster a workplace free from discrimination, valuing diversity of experience and background. All applications are given fair consideration. Additional Details
Seniority Level: Mid-Senior level Employment Type: Full-time Industry: Software Development
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Enterprise Customer Success Manager
role at
Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries, and few office-based roles. Teams meet in person a few times a year in interesting global locations to align on strategy and execution. The company is founder-led, profitable, and growing. Role Overview
We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, offering additional services to increase loyalty and support collaboration roadmaps. Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs also support other customers (Tech segment), including Store customers. Location
This role is remote-based. Responsibilities
Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities, and renewal risks. Lead weekly customer and business reviews, identify blockers, and coordinate resolutions. Advocate for customers internally and influence product roadmaps and processes. Support customers through reactive ticket requests. Create campaigns for multiple customers via digital touchpoints. Candidate Profile
The ideal candidate has excellent customer-facing skills, a passion for cloud and data center technologies, and: Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Strong presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional proficiency in Spanish and Portuguese preferred. Additional Skills
Experience with Salesforce, Jira, or other CRMs is a plus. What We Offer
Competitive global compensation, annual reviews, and benefits including: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Recognition rewards, holiday leave, and parental leave. Wellness programs and travel opportunities. About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, value excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and innovate. Equal Opportunity Employer
We foster a workplace free from discrimination, valuing diversity of experience and background. All applications are given fair consideration. Additional Details
Seniority Level: Mid-Senior level Employment Type: Full-time Industry: Software Development
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