XNRGY Climate Systems
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Director, Service
role at
XNRGY Climate Systems
Overview XNRGY Climate Systems
is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems. We are focused on research and energy development, contributing to the reduction of carbon footprint. We are opening a new Technology headquarters in Mesa, Arizona in 2025 and seeking a
Service Director
to lead the development and deployment of XNRGY’s Service Operating Model, including warranty and claim management, service parts sales, and product start-up and commissioning. The Senior Service Manager will build and develop a high-performing service workforce while driving seamless integration across business units to ensure operational readiness, continuous improvement, and exceptional service delivery.
Responsibilities
Service Strategy:
Review and propose adjustments to the current Service Operating Model to improve service performance and customer satisfaction that align with XNRGY’s mission, values, and business objectives.
Deploy Service Strategies:
Leverage internal and external resources to deploy the Service Operating Model in line with project timelines. Promote a safety- and quality-first culture and ensure compliance with industry standards and regulations (OSHA, CNESST).
Customer Relations:
Foster and improve relationships with customers by listening and pursuing continuous improvement solutions.
External Partner Management:
Seek and develop external partnerships to support volume growth, multi-site locations, and expected response times in the CRAH business.
Performance Management & Development:
Implement robust performance management frameworks (KPIs), including coaching and training for the team.
Service Technology Management:
Develop requirements for an integrated system to manage external requests (intake process) and service tech team T&L expenses. Maintain a cost-conscious mindset.
Budget Management:
Develop and manage the service department budget and forecast activities, ensuring cost-effective operations.
Qualifications
Experience:
At least 10 years in Service leadership roles within companies of scale. Manufacturing industry experience is mandatory. Proven problem-solving, process and system deployment skills. Bachelor’s degree in mechanical engineering, HVAC Technology, or related field.
Results-Driven Execution:
Ability to drive organizational outcomes with a collaborative approach and a strong commitment to elevating performance.
Change Leadership:
Ability to inspire and motivate, articulate a vision, negotiate, listen, and drive change initiatives that foster resilience and trust.
Interpersonal Skills:
Ability to establish and maintain relationships across organizational levels and with external stakeholders, while communicating effectively and making informed decisions.
Team Building & Leadership:
Lead the development of high-performing teams, promote collaboration, empower team members, and recognize achievements.
Benefits
Medical, dental and vision insurance
401K
Employee Assistance Program
Dynamic team open to change
Modern facility with Industry 4.0 technology in Mesa, Arizona
Part of a green industry transformation
Fast-growing environment with entrepreneurial spirit
Inclusive and diverse-friendly environment
Career advancement opportunities via internal promotion
At
XNRGY Climate Systems , we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future. Are you ready to join our driving team? We value
Courage, Community, Climate, Customer
and
Coherence . Be part of carving our footprint and joining a winning team!
Seniority level : Director
Employment type : Full-time
Job function : Management and Manufacturing
Industries : Industrial Machinery Manufacturing, Commercial and Service Industry Machinery Manufacturing, and HVAC and Refrigeration Equipment Manufacturing
#J-18808-Ljbffr
Director, Service
role at
XNRGY Climate Systems
Overview XNRGY Climate Systems
is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems. We are focused on research and energy development, contributing to the reduction of carbon footprint. We are opening a new Technology headquarters in Mesa, Arizona in 2025 and seeking a
Service Director
to lead the development and deployment of XNRGY’s Service Operating Model, including warranty and claim management, service parts sales, and product start-up and commissioning. The Senior Service Manager will build and develop a high-performing service workforce while driving seamless integration across business units to ensure operational readiness, continuous improvement, and exceptional service delivery.
Responsibilities
Service Strategy:
Review and propose adjustments to the current Service Operating Model to improve service performance and customer satisfaction that align with XNRGY’s mission, values, and business objectives.
Deploy Service Strategies:
Leverage internal and external resources to deploy the Service Operating Model in line with project timelines. Promote a safety- and quality-first culture and ensure compliance with industry standards and regulations (OSHA, CNESST).
Customer Relations:
Foster and improve relationships with customers by listening and pursuing continuous improvement solutions.
External Partner Management:
Seek and develop external partnerships to support volume growth, multi-site locations, and expected response times in the CRAH business.
Performance Management & Development:
Implement robust performance management frameworks (KPIs), including coaching and training for the team.
Service Technology Management:
Develop requirements for an integrated system to manage external requests (intake process) and service tech team T&L expenses. Maintain a cost-conscious mindset.
Budget Management:
Develop and manage the service department budget and forecast activities, ensuring cost-effective operations.
Qualifications
Experience:
At least 10 years in Service leadership roles within companies of scale. Manufacturing industry experience is mandatory. Proven problem-solving, process and system deployment skills. Bachelor’s degree in mechanical engineering, HVAC Technology, or related field.
Results-Driven Execution:
Ability to drive organizational outcomes with a collaborative approach and a strong commitment to elevating performance.
Change Leadership:
Ability to inspire and motivate, articulate a vision, negotiate, listen, and drive change initiatives that foster resilience and trust.
Interpersonal Skills:
Ability to establish and maintain relationships across organizational levels and with external stakeholders, while communicating effectively and making informed decisions.
Team Building & Leadership:
Lead the development of high-performing teams, promote collaboration, empower team members, and recognize achievements.
Benefits
Medical, dental and vision insurance
401K
Employee Assistance Program
Dynamic team open to change
Modern facility with Industry 4.0 technology in Mesa, Arizona
Part of a green industry transformation
Fast-growing environment with entrepreneurial spirit
Inclusive and diverse-friendly environment
Career advancement opportunities via internal promotion
At
XNRGY Climate Systems , we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future. Are you ready to join our driving team? We value
Courage, Community, Climate, Customer
and
Coherence . Be part of carving our footprint and joining a winning team!
Seniority level : Director
Employment type : Full-time
Job function : Management and Manufacturing
Industries : Industrial Machinery Manufacturing, Commercial and Service Industry Machinery Manufacturing, and HVAC and Refrigeration Equipment Manufacturing
#J-18808-Ljbffr