Lumafield
Customer Success Manager - Aerospace & Defense
Lumafield, Los Angeles, California, United States, 90079
Customer Success Manager - Aerospace & Defense
Lumafield is seeking a Customer Success Manager (CSM) with experience in Aerospace and Defense—spanning manufacturing, quality, and/or engineering—to drive outcomes and strategic growth for our customers in this sector.
The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.
Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through account growth.
This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with directors / executive stakeholders at customer organizations.
What you’ll do
Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
Proactively manage renewals processes and mitigate churn risk
Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
About you
Engineering B.S. degree or similar
8+ years of experience, including technical experience in engineering or manufacturing, and client-facing experience such as in account management, consulting, or program management
Familiar with the business models, products, and manufacturing processes in aerospace and defense
Knowledge of common standards such as AS9100
Excellent verbal and written communication that is effective across levels of an organization
Ability to independently create and deliver executive-level presentations
Organized and ready to thrive in a rapidly scaling startup environment
Bonus points for
MBA or equivalent business experience
Project or program management experience
Lumafield offers competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, and company-wide events.
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you’re excited about our technology and the opportunity, we’d love to hear from you.
In keeping with our beliefs, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status.
Reach out if you want to be a part of what we are building.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Computer Hardware Manufacturing
Referrals increase your chances of interviewing at Lumafield. Get notified about new Customer Success Manager jobs in Los Angeles, CA.
#J-18808-Ljbffr
The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.
Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through account growth.
This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with directors / executive stakeholders at customer organizations.
What you’ll do
Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
Proactively manage renewals processes and mitigate churn risk
Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
About you
Engineering B.S. degree or similar
8+ years of experience, including technical experience in engineering or manufacturing, and client-facing experience such as in account management, consulting, or program management
Familiar with the business models, products, and manufacturing processes in aerospace and defense
Knowledge of common standards such as AS9100
Excellent verbal and written communication that is effective across levels of an organization
Ability to independently create and deliver executive-level presentations
Organized and ready to thrive in a rapidly scaling startup environment
Bonus points for
MBA or equivalent business experience
Project or program management experience
Lumafield offers competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, and company-wide events.
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you’re excited about our technology and the opportunity, we’d love to hear from you.
In keeping with our beliefs, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status.
Reach out if you want to be a part of what we are building.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Computer Hardware Manufacturing
Referrals increase your chances of interviewing at Lumafield. Get notified about new Customer Success Manager jobs in Los Angeles, CA.
#J-18808-Ljbffr