Canonical
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Enterprise Customer Success Manager
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Canonical . Continue with Google 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with over 1200 colleagues in 75+ countries, and few office-based roles. Teams meet periodically in interesting locations worldwide to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, suggesting services and products to increase loyalty and delivering on collaboration roadmaps. We are expanding our Customer Success team to provide thoughtful, precise interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - high-potential customers All CSMs support business at the company level for unassigned customers, including Store customers. Location:
This role is remote. What your day will look like
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc. Coordinate complex projects with developers, IT managers, and decision makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a customer portfolio in a specific region, identify growth and renewal risks. Conduct weekly customer and business reviews, identify blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps and processes. Support customers through reactive requests. Create campaigns targeting multiple customers via digital activities. What we are looking for
The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include: Minimum 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, IoT. Strong presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese a plus. Additional skills
Experience with Salesforce, Jira, and CRMs is a plus. What we offer
We offer a distributed work environment, personal development budgets, annual reviews, recognition rewards, and benefits like parental leave, wellness programs, travel opportunities, and more. Compensation is based on location, experience, and performance, with annual reviews and performance-based bonuses. About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and support remote work since 2004. Join us to think differently, learn, and grow. Equal Opportunity Employer
We value diversity and are committed to providing a fair application process regardless of background or identity.
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Enterprise Customer Success Manager
role at
Canonical . Continue with Google 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with over 1200 colleagues in 75+ countries, and few office-based roles. Teams meet periodically in interesting locations worldwide to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, suggesting services and products to increase loyalty and delivering on collaboration roadmaps. We are expanding our Customer Success team to provide thoughtful, precise interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - high-potential customers All CSMs support business at the company level for unassigned customers, including Store customers. Location:
This role is remote. What your day will look like
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc. Coordinate complex projects with developers, IT managers, and decision makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a customer portfolio in a specific region, identify growth and renewal risks. Conduct weekly customer and business reviews, identify blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps and processes. Support customers through reactive requests. Create campaigns targeting multiple customers via digital activities. What we are looking for
The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include: Minimum 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, IoT. Strong presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese a plus. Additional skills
Experience with Salesforce, Jira, and CRMs is a plus. What we offer
We offer a distributed work environment, personal development budgets, annual reviews, recognition rewards, and benefits like parental leave, wellness programs, travel opportunities, and more. Compensation is based on location, experience, and performance, with annual reviews and performance-based bonuses. About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and support remote work since 2004. Join us to think differently, learn, and grow. Equal Opportunity Employer
We value diversity and are committed to providing a fair application process regardless of background or identity.
#J-18808-Ljbffr