Murdoch Mason Executive Search Group
Regional Manager - Multi-Site Field Operations (Consumer Services)
Murdoch Mason Executive Search Group, Denver, Colorado, United States, 80285
Overview
Regional Manager - Multi-Site Field Operations (Consumer Services).
Drive performance with heart. Lead 12–20 service locations where operational excellence and compassionate leadership go hand-in-hand. We’re seeking servant leaders who know how to hit targets and build teams — those who can coach high-performing managers, improve customer experience, and lead with care across a complex, multi-site region.
Please note: This is not a manufacturing, warehouse, or industrial operations role. Experience in those environments will not be a fit.
Our client is a rapidly growing, mission-driven organization transforming how people experience care in one of life’s most meaningful moments. With 200+ locations across the U.S. and private equity backing, this company is scaling with heart — blending innovation and compassion in a deeply human, highly regulated service industry.
We’re helping them hire regional managers to lead multi-site operations in key U.S. markets. You’ll report to an area vice president and oversee 12–20 service locations, providing field-based leadership to market leaders, general managers, and location leaders. This is a remote role requiring frequent travel — typically 50% or more — to sites within your assigned region.
This is a highly visible, hands-on role — with full responsibility for operational excellence, financial performance, team development, customer experience, and compliance across your assigned region. Travel is frequent, and your presence in the field will be a cornerstone of your leadership.
Location and travel This remote role requires frequent travel (typically 50% or more) to locations within the assigned region.
Current openings — prioritizing candidates based in:
Colorado (ideally in or near the Denver area, with ability to travel throughout Colorado)
Applicants outside these areas are still welcome to apply for future consideration in additional regions.
What you’ll own
Direct leadership of 12–20 regulated service locations through a team of local leaders (market leaders, GMs, and location managers)
Full P&L ownership, labor management, and execution of operational KPIs (including service, safety, compliance, and customer satisfaction)
Performance coaching and development of field leaders to build strong, accountable, high-performing teams
In-field leadership — regularly visiting locations to engage teams, drive performance, and solve problems
Collaboration with senior leadership and support functions to roll out tools, improve systems, and drive scalable growth
Community and partner engagement to support visibility, reputation, and referral relationships
Lead continuous improvement efforts across your region — identifying bottlenecks, standardizing best practices, and driving operational excellence
What you bring
7+ years in field-based multi-unit leadership roles (e.g., district manager, regional manager, multi-unit GM, area ops leader)
Experience leading regulated, customer-facing service locations (e.g., healthcare, dental, diagnostics, wellness, fitness, senior living, veterinary, food service, retail)
Strong financial acumen and experience managing P&L across multiple locations
Proven ability to drive improved performance across multi-site operations while building compassionate, accountable teams
A balance of operational rigor and empathetic leadership — you care deeply about both the numbers and the people behind them
Proven success leading leaders — coaching GMs or site leaders, not just frontline teams
Empathy, agility, and a deep commitment to high standards and service excellence
Comfortable with frequent regional travel and regular field presence
Bachelor’s degree preferred, but not required for candidates with applicable experience
Why this role matters
Combine heart and performance
– Elevate the customer experience while running an efficient, high-integrity business
Lead at scale
– Directly impact 12–20 growing locations in a vital service industry
Drive change
– Help shape culture, quality, and customer experience at the regional level
Grow with purpose
– Join a company expanding fast with mission-driven leadership
Support that counts
– Report to a VP who understands operations and builds strong leaders
Potential roles for comparison You may be a fit if you’ve held roles such as District Manager, Regional or Area Manager, Multi-Unit General Manager, Regional Operations Manager, Field Operations Lead, or related senior leadership positions focused on service delivery across multi-site locations.
Confidentiality note: Your interest will be kept strictly confidential. We will never share your resume without your permission.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management, Project Management, and Customer Service
Industries Hospitals and Health Care, Hospitality, and Retail
Referrals increase your chances of interviewing at Murdoch Mason Executive Search Group by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Drive performance with heart. Lead 12–20 service locations where operational excellence and compassionate leadership go hand-in-hand. We’re seeking servant leaders who know how to hit targets and build teams — those who can coach high-performing managers, improve customer experience, and lead with care across a complex, multi-site region.
Please note: This is not a manufacturing, warehouse, or industrial operations role. Experience in those environments will not be a fit.
Our client is a rapidly growing, mission-driven organization transforming how people experience care in one of life’s most meaningful moments. With 200+ locations across the U.S. and private equity backing, this company is scaling with heart — blending innovation and compassion in a deeply human, highly regulated service industry.
We’re helping them hire regional managers to lead multi-site operations in key U.S. markets. You’ll report to an area vice president and oversee 12–20 service locations, providing field-based leadership to market leaders, general managers, and location leaders. This is a remote role requiring frequent travel — typically 50% or more — to sites within your assigned region.
This is a highly visible, hands-on role — with full responsibility for operational excellence, financial performance, team development, customer experience, and compliance across your assigned region. Travel is frequent, and your presence in the field will be a cornerstone of your leadership.
Location and travel This remote role requires frequent travel (typically 50% or more) to locations within the assigned region.
Current openings — prioritizing candidates based in:
Colorado (ideally in or near the Denver area, with ability to travel throughout Colorado)
Applicants outside these areas are still welcome to apply for future consideration in additional regions.
What you’ll own
Direct leadership of 12–20 regulated service locations through a team of local leaders (market leaders, GMs, and location managers)
Full P&L ownership, labor management, and execution of operational KPIs (including service, safety, compliance, and customer satisfaction)
Performance coaching and development of field leaders to build strong, accountable, high-performing teams
In-field leadership — regularly visiting locations to engage teams, drive performance, and solve problems
Collaboration with senior leadership and support functions to roll out tools, improve systems, and drive scalable growth
Community and partner engagement to support visibility, reputation, and referral relationships
Lead continuous improvement efforts across your region — identifying bottlenecks, standardizing best practices, and driving operational excellence
What you bring
7+ years in field-based multi-unit leadership roles (e.g., district manager, regional manager, multi-unit GM, area ops leader)
Experience leading regulated, customer-facing service locations (e.g., healthcare, dental, diagnostics, wellness, fitness, senior living, veterinary, food service, retail)
Strong financial acumen and experience managing P&L across multiple locations
Proven ability to drive improved performance across multi-site operations while building compassionate, accountable teams
A balance of operational rigor and empathetic leadership — you care deeply about both the numbers and the people behind them
Proven success leading leaders — coaching GMs or site leaders, not just frontline teams
Empathy, agility, and a deep commitment to high standards and service excellence
Comfortable with frequent regional travel and regular field presence
Bachelor’s degree preferred, but not required for candidates with applicable experience
Why this role matters
Combine heart and performance
– Elevate the customer experience while running an efficient, high-integrity business
Lead at scale
– Directly impact 12–20 growing locations in a vital service industry
Drive change
– Help shape culture, quality, and customer experience at the regional level
Grow with purpose
– Join a company expanding fast with mission-driven leadership
Support that counts
– Report to a VP who understands operations and builds strong leaders
Potential roles for comparison You may be a fit if you’ve held roles such as District Manager, Regional or Area Manager, Multi-Unit General Manager, Regional Operations Manager, Field Operations Lead, or related senior leadership positions focused on service delivery across multi-site locations.
Confidentiality note: Your interest will be kept strictly confidential. We will never share your resume without your permission.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management, Project Management, and Customer Service
Industries Hospitals and Health Care, Hospitality, and Retail
Referrals increase your chances of interviewing at Murdoch Mason Executive Search Group by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr