Dixon Group Europe Ltd. Middle East
Customer Support Specialist
Dixon Group Europe Ltd. Middle East, Chestertown, Maryland, United States, 21620
Overview
Customer Support Specialist at Dixon Group Europe Ltd. Middle East Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM to 5:00 PM, Monday through Friday Pay Range: $19 - $21 per hour About the Role
Join The Dixon Group as a Customer Support Specialist in Chestertown, MD. You’ll be the voice of Dixon—helping customers find solutions, placing orders, and ensuring every interaction reflects our commitment to quality and care. We’re looking for a motivated, detail-oriented individual who enjoys teamwork, takes initiative, and thrives in a fast-paced environment. Whether you’re a recent graduate or looking to grow your career in customer service, we’ll provide the tools and training you need to succeed. About Us
The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the USA. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. We value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply. What You'll Do
Support both internal and external customers with professionalism and care Respond to customer inquiries via phone and email Process orders accurately and efficiently Handle invoicing and accounts receivable functions Troubleshoot and resolve product or service concerns Collaborate with team members on special projects and continuous improvements What We're Looking For
High School Diploma or equivalent is required Associate’s or Bachelor’s degree preferred, but not required 2-3 years of experience in customer services or administrative support preferred, but not required Strong communication and problem-solving skills Attention to detail and ability to stay organized in a fast-paced setting A positive, team-oriented attitude What We Offer
Medical, dental, and vision insurance for you and your family Competitive salary Bonus programs 401K retirement plan Training opportunities Tuition reimbursement Paid vacation, PTO, and holidays Gym reimbursements, and more The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Dixon Group strictly prohibits discrimination and does not tolerate discrimination against employees, applicants, or any other covered persons. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants. Personal information will be collected solely for legitimate business purposes and will be maintained in accordance with applicable laws. The Dixon Group does not sell personal information to third parties, and does not share such information with third parties except when required by law. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Wholesale
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Customer Support Specialist at Dixon Group Europe Ltd. Middle East Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM to 5:00 PM, Monday through Friday Pay Range: $19 - $21 per hour About the Role
Join The Dixon Group as a Customer Support Specialist in Chestertown, MD. You’ll be the voice of Dixon—helping customers find solutions, placing orders, and ensuring every interaction reflects our commitment to quality and care. We’re looking for a motivated, detail-oriented individual who enjoys teamwork, takes initiative, and thrives in a fast-paced environment. Whether you’re a recent graduate or looking to grow your career in customer service, we’ll provide the tools and training you need to succeed. About Us
The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the USA. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. We value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply. What You'll Do
Support both internal and external customers with professionalism and care Respond to customer inquiries via phone and email Process orders accurately and efficiently Handle invoicing and accounts receivable functions Troubleshoot and resolve product or service concerns Collaborate with team members on special projects and continuous improvements What We're Looking For
High School Diploma or equivalent is required Associate’s or Bachelor’s degree preferred, but not required 2-3 years of experience in customer services or administrative support preferred, but not required Strong communication and problem-solving skills Attention to detail and ability to stay organized in a fast-paced setting A positive, team-oriented attitude What We Offer
Medical, dental, and vision insurance for you and your family Competitive salary Bonus programs 401K retirement plan Training opportunities Tuition reimbursement Paid vacation, PTO, and holidays Gym reimbursements, and more The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Dixon Group strictly prohibits discrimination and does not tolerate discrimination against employees, applicants, or any other covered persons. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants. Personal information will be collected solely for legitimate business purposes and will be maintained in accordance with applicable laws. The Dixon Group does not sell personal information to third parties, and does not share such information with third parties except when required by law. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Wholesale
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