Carvana
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Customer Service Delivery Advocate
role at
Carvana . We’re looking for Customer Advocates with at least 2 years of customer‑facing experience to build an exciting career at Carvana – the fastest‑growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. Whether it’s delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car‑buying process. Ready to join the ‘Hauler‑Life’?
Shift Requirement The hours for this position are from 11 am – 9 pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Pay
Pay Range: $22‑$24 hourly
Starting Pay: $22/hr
At 3 Months: $22.50/hr
At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance‑based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
Benefits + Perks
Competitive, performance‑based compensation plus 401(k) with Carvana match and overtime opportunities during busy seasons
Fast‑track advancement opportunities: Stellar performers achieve higher pay rates sooner based on performance
Health & wellness: 100 % company‑paid healthcare premiums plus dental and vision benefits; wellness program to support mental, physical and financial health; pet‑care savings program for furry friends
Time off & work‑life balance: generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education support: tuition reimbursement for bachelor’s degree pursuit and student‑loan repayment program for those who already hold a bachelor’s degree
Equity: Carvana shares grant annually and employee stock purchase plan discount
Professional development: extensive internal growth and professional development opportunities
And more!
About the Role
Deliver vehicles straight to customers’ doors with our custom car haulers (no commercial license required; you will receive ample training)
Frequently load/unload vehicles onto the hauler and regularly inspect the car‑hauler to ensure vehicle safety
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy
Obtain a notary in your local jurisdiction within the first 90 days (process sponsored by Carvana)
Obtain state‑specific access to DMV, title and registration systems
Illinois, Michigan, Louisiana, and Missouri employees must obtain a chauffeur’s license or other specialty license within the first 2 weeks (sponsored by Carvana)
California employees must obtain a vehicle verifier license within the first 90 days (sponsored by Carvana)
General Qualifications & Requirements
Ability to perform physically demanding tasks such as detailing vehicles and loading/unloading onto haulers in indoor/outdoor conditions, with occasional exposure to inclement or extreme weather
Ability to walk/stand and sustain physical activity for extended periods (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low level movement with ability to reach, twist, kneel, crouch, climb, balance and squat
Requires grasping, carrying, lifting, pushing and pulling items of up to 50 lbs
Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions
Legal stuff: This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT medical card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver’s license. Must be able to read, write, speak and understand English.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Technology, Information and Internet
#J-18808-Ljbffr
Customer Service Delivery Advocate
role at
Carvana . We’re looking for Customer Advocates with at least 2 years of customer‑facing experience to build an exciting career at Carvana – the fastest‑growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. Whether it’s delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car‑buying process. Ready to join the ‘Hauler‑Life’?
Shift Requirement The hours for this position are from 11 am – 9 pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Pay
Pay Range: $22‑$24 hourly
Starting Pay: $22/hr
At 3 Months: $22.50/hr
At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance‑based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
Benefits + Perks
Competitive, performance‑based compensation plus 401(k) with Carvana match and overtime opportunities during busy seasons
Fast‑track advancement opportunities: Stellar performers achieve higher pay rates sooner based on performance
Health & wellness: 100 % company‑paid healthcare premiums plus dental and vision benefits; wellness program to support mental, physical and financial health; pet‑care savings program for furry friends
Time off & work‑life balance: generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education support: tuition reimbursement for bachelor’s degree pursuit and student‑loan repayment program for those who already hold a bachelor’s degree
Equity: Carvana shares grant annually and employee stock purchase plan discount
Professional development: extensive internal growth and professional development opportunities
And more!
About the Role
Deliver vehicles straight to customers’ doors with our custom car haulers (no commercial license required; you will receive ample training)
Frequently load/unload vehicles onto the hauler and regularly inspect the car‑hauler to ensure vehicle safety
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy
Obtain a notary in your local jurisdiction within the first 90 days (process sponsored by Carvana)
Obtain state‑specific access to DMV, title and registration systems
Illinois, Michigan, Louisiana, and Missouri employees must obtain a chauffeur’s license or other specialty license within the first 2 weeks (sponsored by Carvana)
California employees must obtain a vehicle verifier license within the first 90 days (sponsored by Carvana)
General Qualifications & Requirements
Ability to perform physically demanding tasks such as detailing vehicles and loading/unloading onto haulers in indoor/outdoor conditions, with occasional exposure to inclement or extreme weather
Ability to walk/stand and sustain physical activity for extended periods (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low level movement with ability to reach, twist, kneel, crouch, climb, balance and squat
Requires grasping, carrying, lifting, pushing and pulling items of up to 50 lbs
Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions
Legal stuff: This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT medical card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver’s license. Must be able to read, write, speak and understand English.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Technology, Information and Internet
#J-18808-Ljbffr