Carvana
Join to apply for the
Customer Service Delivery Advocate
role at
Carvana
Overview We are looking for Customer Advocates with at least 2 years of customer-facing experience to build a career at Carvana, the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Compensation and Growth Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe.
Pay Range: $22-$24 hourly
Starting Pay: $22/hr
At 3 Months: $22.50/hr
At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members can enjoy an additional $0.50 increase every 90 days. Market Operations may offer other location-specific incentive programs with potential for greater earnings.
Benefits + Perks
Compensation: Competitive, performance-based, plus 401(k) with Carvana match, with potential overtime during busy seasons
Fast Track Advancement Opportunities: Higher pay rates sooner based on performance
Health & Wellness: 100% company-paid healthcare premiums plus dental & vision; wellness programs; pet care savings
Time Off & Work-Life Balance: Generous paid time off (13 days first year, up to 20 days thereafter)
Education Support: Tuition reimbursement; student loan repayment program
Equity: Carvana Shares granted annually; Employee Stock Purchase Plan
Professional Development: Extensive internal growth and development opportunities
And more
About The Role We are looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (a commercial license is not required; training provided)
Load/unload vehicles onto the hauler and inspect the hauler to ensure safe operation
Complete customer paperwork and include thorough notes in our customer tracking system
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy
Obtain a Notary in your local jurisdiction within 90 days of employment (process sponsored by Carvana); review state-specific requirements as needed
Meet state-specific requirements related to DMV/title and registration systems
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or other state specialty license within two weeks
California employees must obtain a Vehicle Verifier license within 90 days
General Qualifications and Requirements
Ability to perform physically demanding tasks (detailing, loading/unloading, etc.) in various conditions
Ability to walk/stand for extended periods (8+ hours)
Must be able to read, write, speak, and understand English
Ability to reach, twist, kneel, crouch, climb, balance, and squat; capable of lifting up to 50 lbs
Frequent driving requires excellent visual acuity and manual dexterity
Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
Legal notices Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
No table-based layout, and no extraneous site notices remain. All content is focused on responsibilities and requirements for the role.
#J-18808-Ljbffr
Customer Service Delivery Advocate
role at
Carvana
Overview We are looking for Customer Advocates with at least 2 years of customer-facing experience to build a career at Carvana, the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Compensation and Growth Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe.
Pay Range: $22-$24 hourly
Starting Pay: $22/hr
At 3 Months: $22.50/hr
At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members can enjoy an additional $0.50 increase every 90 days. Market Operations may offer other location-specific incentive programs with potential for greater earnings.
Benefits + Perks
Compensation: Competitive, performance-based, plus 401(k) with Carvana match, with potential overtime during busy seasons
Fast Track Advancement Opportunities: Higher pay rates sooner based on performance
Health & Wellness: 100% company-paid healthcare premiums plus dental & vision; wellness programs; pet care savings
Time Off & Work-Life Balance: Generous paid time off (13 days first year, up to 20 days thereafter)
Education Support: Tuition reimbursement; student loan repayment program
Equity: Carvana Shares granted annually; Employee Stock Purchase Plan
Professional Development: Extensive internal growth and development opportunities
And more
About The Role We are looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (a commercial license is not required; training provided)
Load/unload vehicles onto the hauler and inspect the hauler to ensure safe operation
Complete customer paperwork and include thorough notes in our customer tracking system
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy
Obtain a Notary in your local jurisdiction within 90 days of employment (process sponsored by Carvana); review state-specific requirements as needed
Meet state-specific requirements related to DMV/title and registration systems
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or other state specialty license within two weeks
California employees must obtain a Vehicle Verifier license within 90 days
General Qualifications and Requirements
Ability to perform physically demanding tasks (detailing, loading/unloading, etc.) in various conditions
Ability to walk/stand for extended periods (8+ hours)
Must be able to read, write, speak, and understand English
Ability to reach, twist, kneel, crouch, climb, balance, and squat; capable of lifting up to 50 lbs
Frequent driving requires excellent visual acuity and manual dexterity
Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
Legal notices Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
No table-based layout, and no extraneous site notices remain. All content is focused on responsibilities and requirements for the role.
#J-18808-Ljbffr