Inside Higher Ed
PATIENT COORDINATOR, School of Dental Medicine, Clinical Affairs
Inside Higher Ed, Boston, Massachusetts, us, 02298
Overview
A patient coordinator administers the daily desk operations to ensure excellent customer service and front-end operations in the Specialty clinics for patients and students while meeting educational and fiscal goals. This position aims to make each phase of treatment a very positive experience for all patients from the initial phone call through the delivery of care to completion. Responsibilities
Answer all incoming calls and direct as needed. Check messages and return calls. Greet all scheduled patients, check them in as arrivals, and notify their doctors. Actively listen to patient complaints, provide feedback, recommend solutions, and escalate to supervisors to resolve issues when needed. Schedule appointments to ensure continuity of care. Assist patients with coordination of department referrals. Answer treatment, billing, and benefit questions. Triage emergency patients. Provide support to students with their patient care management issues to allow focus on patient care delivery. Carry out established business practices, policies, and procedures as set forth by the Henry M. Goldman School of Dental Medicine. Qualifications
High school diploma or GED required. Vocational training or some college desirable. At least 1–3 years of work experience, preferably in customer service. Prior work experience in a dental setting or medical facility highly desired. Strong verbal and written communication skills. Ability to work in a busy clinical setting and manage multiple tasks simultaneously. Strong prioritization and teamwork skills. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Job Details
Job Location:
Boston, MA Position Type:
Full-Time/Regular Salary Grade:
Grade 44 To apply, visit the employer's careers page as listed in the posting.
#J-18808-Ljbffr
A patient coordinator administers the daily desk operations to ensure excellent customer service and front-end operations in the Specialty clinics for patients and students while meeting educational and fiscal goals. This position aims to make each phase of treatment a very positive experience for all patients from the initial phone call through the delivery of care to completion. Responsibilities
Answer all incoming calls and direct as needed. Check messages and return calls. Greet all scheduled patients, check them in as arrivals, and notify their doctors. Actively listen to patient complaints, provide feedback, recommend solutions, and escalate to supervisors to resolve issues when needed. Schedule appointments to ensure continuity of care. Assist patients with coordination of department referrals. Answer treatment, billing, and benefit questions. Triage emergency patients. Provide support to students with their patient care management issues to allow focus on patient care delivery. Carry out established business practices, policies, and procedures as set forth by the Henry M. Goldman School of Dental Medicine. Qualifications
High school diploma or GED required. Vocational training or some college desirable. At least 1–3 years of work experience, preferably in customer service. Prior work experience in a dental setting or medical facility highly desired. Strong verbal and written communication skills. Ability to work in a busy clinical setting and manage multiple tasks simultaneously. Strong prioritization and teamwork skills. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Job Details
Job Location:
Boston, MA Position Type:
Full-Time/Regular Salary Grade:
Grade 44 To apply, visit the employer's careers page as listed in the posting.
#J-18808-Ljbffr