Inside Higher Ed
PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs
Inside Higher Ed, Boston, Massachusetts, us, 02298
Patient Coordinator, Group Practice
School of Dental Medicine, Clinical Affairs, Boston University Medical Campus, Boston, MA.
Job Description Reporting directly to the Clinic Practice Manager, the Patient Coordinator provides key patient services ensuring excellent customer service for both patients and students. The role strives to make each phase of the patient treatment a positive experience, from the initial phone call through completion of dental care. Responsibilities include:
Providing support to student providers by contacting patients and booking all appointments.
Assisting students and patients with questions and concerns, escalating unresolved issues to the Practice Manager or Practice Leader.
Answering calls, voicemails, and patient emails.
Running and maintaining patient waitlist reports, reviewing scheduling opportunities, and backfilling patient appointments into open slots.
Reviewing phone call and utilization reports to aid optimal chair time usage.
Updating scheduled patient appointment status for cancellations or no‑shows.
Sending patient follow‑up letters for discontinued or hard‑to‑contact patients.
Performing patient check‑in duties—updating demographics, insurance information, eligibility, consent, signed treatment plan, accepting payment, and providing receipt.
Notifying providers of patient arrival.
Performing check‑out duties—booking follow‑up appointments, collecting outstanding balances, processing bills and invoices, and preparing walk‑out statements.
Executing closing duties—ensuring all charges are processed, reconciling daily payment transactions, and delivering the collection bag to the Office of Finance.
Other duties and assignments in support of clinic operations and patient care services as needed.
Required Skills & Qualifications High School Diploma required; Associate’s degree preferred.
1‑3 years of experience in a customer service environment with heavy customer/patient interaction.
Preferred prior experience in a healthcare private practice office, hospital, clinic, or dental practice.
Ability to be flexible and adapt to changes, delays, and unexpected events.
Strong priorities, deadline management, and ability to handle competing demands.
Critical thinking and problem‑solving skills.
Maintains confidentiality and is open to new ideas.
Collaborates in a team environment and works independently.
Excellent time‑management, organizational skills, and meticulousness.
Strong interpersonal and verbal communication skills—courteous, respectful, and professional with patients, students, staff, and faculty.
Comfortable working in a systems‑driven environment.
Consistent attendance, follows instructions, responds to management, and seeks feedback for improvement.
Job Details Job Location: Boston, MA, United States
Position Type: Full‑Time / Regular
Salary Grade: Grade 44
Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Application To apply, visit https://jobs.silkroad.com/BU/External/jobs/314905
#J-18808-Ljbffr
Job Description Reporting directly to the Clinic Practice Manager, the Patient Coordinator provides key patient services ensuring excellent customer service for both patients and students. The role strives to make each phase of the patient treatment a positive experience, from the initial phone call through completion of dental care. Responsibilities include:
Providing support to student providers by contacting patients and booking all appointments.
Assisting students and patients with questions and concerns, escalating unresolved issues to the Practice Manager or Practice Leader.
Answering calls, voicemails, and patient emails.
Running and maintaining patient waitlist reports, reviewing scheduling opportunities, and backfilling patient appointments into open slots.
Reviewing phone call and utilization reports to aid optimal chair time usage.
Updating scheduled patient appointment status for cancellations or no‑shows.
Sending patient follow‑up letters for discontinued or hard‑to‑contact patients.
Performing patient check‑in duties—updating demographics, insurance information, eligibility, consent, signed treatment plan, accepting payment, and providing receipt.
Notifying providers of patient arrival.
Performing check‑out duties—booking follow‑up appointments, collecting outstanding balances, processing bills and invoices, and preparing walk‑out statements.
Executing closing duties—ensuring all charges are processed, reconciling daily payment transactions, and delivering the collection bag to the Office of Finance.
Other duties and assignments in support of clinic operations and patient care services as needed.
Required Skills & Qualifications High School Diploma required; Associate’s degree preferred.
1‑3 years of experience in a customer service environment with heavy customer/patient interaction.
Preferred prior experience in a healthcare private practice office, hospital, clinic, or dental practice.
Ability to be flexible and adapt to changes, delays, and unexpected events.
Strong priorities, deadline management, and ability to handle competing demands.
Critical thinking and problem‑solving skills.
Maintains confidentiality and is open to new ideas.
Collaborates in a team environment and works independently.
Excellent time‑management, organizational skills, and meticulousness.
Strong interpersonal and verbal communication skills—courteous, respectful, and professional with patients, students, staff, and faculty.
Comfortable working in a systems‑driven environment.
Consistent attendance, follows instructions, responds to management, and seeks feedback for improvement.
Job Details Job Location: Boston, MA, United States
Position Type: Full‑Time / Regular
Salary Grade: Grade 44
Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Application To apply, visit https://jobs.silkroad.com/BU/External/jobs/314905
#J-18808-Ljbffr