LG Electronics North America
Field Service Technician - North Bergen, NJ
LG Electronics North America, Trenton, New Jersey, United States
Field Service Technician - North Bergen, NJ
Overview
Field Service Technician – North Bergen, NJ at LG Electronics North America. LG Electronics is a global technology leader dedicated to Life's Good and delivering innovative solutions for a better life.
What We Can Offer A crafted employee experience designed to foster professional growth, with a focus on health and well-being and an internal community that will set you up for success.
The Opportunity We are seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in North Bergen, NJ. The role involves delivering an exceptional customer experience while servicing LG products in customers' homes.
Responsibilities
Travel offsite to customers' locations to perform maintenance and repair of LG equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
Qualifications And Requirements
Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools, and diagnostic test equipment
Ability to troubleshoot, diagnose, repair and document product/system issues
Valid Driver's license in good standing
Ability to obtain appropriate EPA Certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
Compensation Recruiting Range: $60,800—$70,200 USD
Benefits Full-Time Employees
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Privacy and equal opportunity notice: LG provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. We also support pay transparency as part of our commitment to fairness.
#J-18808-Ljbffr
What We Can Offer A crafted employee experience designed to foster professional growth, with a focus on health and well-being and an internal community that will set you up for success.
The Opportunity We are seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in North Bergen, NJ. The role involves delivering an exceptional customer experience while servicing LG products in customers' homes.
Responsibilities
Travel offsite to customers' locations to perform maintenance and repair of LG equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
Qualifications And Requirements
Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools, and diagnostic test equipment
Ability to troubleshoot, diagnose, repair and document product/system issues
Valid Driver's license in good standing
Ability to obtain appropriate EPA Certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
Compensation Recruiting Range: $60,800—$70,200 USD
Benefits Full-Time Employees
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Privacy and equal opportunity notice: LG provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. We also support pay transparency as part of our commitment to fairness.
#J-18808-Ljbffr