LG Electronics North America
Field Service Technician - Trenton, NJ
LG Electronics North America, Trenton, New Jersey, United States
Field Service Technician (DMST) – Trenton, NJ
at LG Electronics North America
Join to apply for the Field Service Technician (DMST) role located in Trenton, NJ. LG Electronics is a global technology leader with a diverse portfolio and a commitment to creating innovative solutions for a better life.
Overview We are seeking the newest innovator to join our dynamic Customer Service team as a Field Service Technician. Our full line technicians diagnose and repair major appliances, TVs, and A/C units, manage inventory, and perform related administrative tasks. Technicians represent LG with professionalism and care for our customers.
Responsibilities
Travel offsite to customers\' locations to perform maintenance and repair of LG equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided by LG
Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, and decide on repair or part replacement
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre-screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer\'s home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
Qualifications And Requirements
Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools and diagnostic test equipment
Ability to properly troubleshoot, diagnose, repair and document product/system issues
Valid Driver’s license in good standing
Ability to obtain appropriate EPA Certification
Meet physical requirements generally associated with field service repair (continuous bending and lifting up to 50 pounds)
Recruiting Range $60,800—$70,200 USD
Benefits
No-cost employee premiums for you and eligible dependents for medical, dental, vision, and prescription benefits
Auto enrollment with immediate vesting of company matching contributions in a 401(k) plan
Generous Paid Time Off including holidays and banked paid sick and vacation time
Performance-based Short-Term Incentives (varies by role)
Confidential mental health resources and personal fitness goal incentives
Family-oriented benefits including paid parental leave and support for families with children needing development support
Group rate Life and Disability Insurance
Privacy Notice
LG provides equal employment opportunity to all individuals regardless of protected characteristics. We are committed to pay transparency and provide salary ranges based on various factors. Salary ranges may reflect geographic differentials in final offers.
For context, the position appears as part of LG Electronics North America careers pages and related postings in the New Jersey area.
#J-18808-Ljbffr
at LG Electronics North America
Join to apply for the Field Service Technician (DMST) role located in Trenton, NJ. LG Electronics is a global technology leader with a diverse portfolio and a commitment to creating innovative solutions for a better life.
Overview We are seeking the newest innovator to join our dynamic Customer Service team as a Field Service Technician. Our full line technicians diagnose and repair major appliances, TVs, and A/C units, manage inventory, and perform related administrative tasks. Technicians represent LG with professionalism and care for our customers.
Responsibilities
Travel offsite to customers\' locations to perform maintenance and repair of LG equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided by LG
Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, and decide on repair or part replacement
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre-screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer\'s home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
Qualifications And Requirements
Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools and diagnostic test equipment
Ability to properly troubleshoot, diagnose, repair and document product/system issues
Valid Driver’s license in good standing
Ability to obtain appropriate EPA Certification
Meet physical requirements generally associated with field service repair (continuous bending and lifting up to 50 pounds)
Recruiting Range $60,800—$70,200 USD
Benefits
No-cost employee premiums for you and eligible dependents for medical, dental, vision, and prescription benefits
Auto enrollment with immediate vesting of company matching contributions in a 401(k) plan
Generous Paid Time Off including holidays and banked paid sick and vacation time
Performance-based Short-Term Incentives (varies by role)
Confidential mental health resources and personal fitness goal incentives
Family-oriented benefits including paid parental leave and support for families with children needing development support
Group rate Life and Disability Insurance
Privacy Notice
LG provides equal employment opportunity to all individuals regardless of protected characteristics. We are committed to pay transparency and provide salary ranges based on various factors. Salary ranges may reflect geographic differentials in final offers.
For context, the position appears as part of LG Electronics North America careers pages and related postings in the New Jersey area.
#J-18808-Ljbffr