TransUnion
Overview
Client Success Consultant within the Global Fraud Solutions (GFS) team at TransUnion. This role focuses on post-sales activities, including adoption, value realization, and renewals to help Fraud customers achieve their desired outcomes and maximize the value of TransUnion solutions. The position emphasizes strong relationship management, technical capability, and a customer-centric mindset. What You'll Bring
7+ years of relevant experience required Minimum Bachelor’s degree in Business, Marketing, Engineering, or Data Science or related field is preferred Previous experience in fraud management/operations, software sales/customer success/or customer service, account management, consulting, and/or related fields is preferred Strong organizational abilities to manage multiple accounts and prioritize tasks effectively A Fraud subject-matter expert; experience in fraud management/operations is a strong plus Experience with Salesforce and other customer success platforms a plus Responsibilities
Own and nurture customer relationships post-sale, ensuring satisfaction and long-term success Collaborate with Sales to ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions Develop and execute comprehensive Customer Success Plans tailored to individual customer needs Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate value delivered, in partnership with Sales leaders Collaborate with Sales teams to ensure a seamless hand-off from pre-sales to post-sales Share best practices, industry insights, and analytics to inform client use Work closely with the Data Science team to mine performance data and spot emerging threats Provide feedback to Product teams on roadmap requirements and telemetry needs Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues Develop and maintain strong relationships to encourage loyalty and retention Identify and qualify expansion opportunities, generating leads for upsell and cross-sell initiatives Advocate for customers by addressing concerns and gathering feedback for continuous product and service improvement What You'll See
The Global Fraud Solutions team designs and manages solutions spanning verifying consumer identities, understanding digital interaction risk, securing digital channel experiences, and fraud targeting through analytics. The team collaborates with Sales, Product, and Market leaders on impactful Fraud space initiatives. This role offers high visibility and impact in a fast-paced environment. Benefits
TransUnion provides flexible benefits including time off, paid holidays, comprehensive health benefits, mental health support, disability benefits, parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charitable gift matching, employee stock purchase plan, 401(k) with employer match, and access to Employee Resource Groups. Diversity and equal opportunity are foundational, with affirmative action programs available on request. Pay and Title
U.S. base salary range: $100,100.00 – $150,000.00 annually. Salary is a reasonable estimate and may reflect factors such as education, experience, location, and market conditions. Regular, full-time non-sales positions may participate in the annual bonus plan; long-term incentives may apply per company guidance. Company and Compliance
TransUnion is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or other protected characteristics. References are made to applicable fair chance and affirmative action guidelines where required.
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Client Success Consultant within the Global Fraud Solutions (GFS) team at TransUnion. This role focuses on post-sales activities, including adoption, value realization, and renewals to help Fraud customers achieve their desired outcomes and maximize the value of TransUnion solutions. The position emphasizes strong relationship management, technical capability, and a customer-centric mindset. What You'll Bring
7+ years of relevant experience required Minimum Bachelor’s degree in Business, Marketing, Engineering, or Data Science or related field is preferred Previous experience in fraud management/operations, software sales/customer success/or customer service, account management, consulting, and/or related fields is preferred Strong organizational abilities to manage multiple accounts and prioritize tasks effectively A Fraud subject-matter expert; experience in fraud management/operations is a strong plus Experience with Salesforce and other customer success platforms a plus Responsibilities
Own and nurture customer relationships post-sale, ensuring satisfaction and long-term success Collaborate with Sales to ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions Develop and execute comprehensive Customer Success Plans tailored to individual customer needs Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate value delivered, in partnership with Sales leaders Collaborate with Sales teams to ensure a seamless hand-off from pre-sales to post-sales Share best practices, industry insights, and analytics to inform client use Work closely with the Data Science team to mine performance data and spot emerging threats Provide feedback to Product teams on roadmap requirements and telemetry needs Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues Develop and maintain strong relationships to encourage loyalty and retention Identify and qualify expansion opportunities, generating leads for upsell and cross-sell initiatives Advocate for customers by addressing concerns and gathering feedback for continuous product and service improvement What You'll See
The Global Fraud Solutions team designs and manages solutions spanning verifying consumer identities, understanding digital interaction risk, securing digital channel experiences, and fraud targeting through analytics. The team collaborates with Sales, Product, and Market leaders on impactful Fraud space initiatives. This role offers high visibility and impact in a fast-paced environment. Benefits
TransUnion provides flexible benefits including time off, paid holidays, comprehensive health benefits, mental health support, disability benefits, parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charitable gift matching, employee stock purchase plan, 401(k) with employer match, and access to Employee Resource Groups. Diversity and equal opportunity are foundational, with affirmative action programs available on request. Pay and Title
U.S. base salary range: $100,100.00 – $150,000.00 annually. Salary is a reasonable estimate and may reflect factors such as education, experience, location, and market conditions. Regular, full-time non-sales positions may participate in the annual bonus plan; long-term incentives may apply per company guidance. Company and Compliance
TransUnion is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or other protected characteristics. References are made to applicable fair chance and affirmative action guidelines where required.
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