ASRC Energy Services
Digital & IT Telecom Lead - ASRC TALENT SOLUTIONS
ASRC Energy Services, Juneau, Alaska, United States
Overview
ABOUT ASRC ENERGY : WINNER OF THE BEST PLACE TO WORK BY ALASKA BUSINESS MAGAZINE IN 2023 & 2024. ASRC Energy Services, LLC is part of the Alaska Native corporation, Arctic Slope Regional Corporation (ASRC) family of companies. ASRC is a private, for-profit corporation owned by and representing the business interests of its approximately 13,000 Inupiaq shareholders. ASRC is the largest Alaskan-owned company employing over 15,000 people worldwide, with ongoing growth and dedication to providing maximum benefit to our shareholders.
Job Title Digital & IT Telecom Lead - ASRC Talent Solutions
Summary The Telecom Lead reports to the IS Operations Manager and is accountable for implementing and maintaining a stable, secure and efficient network infrastructure in Alaska. The role focuses on meeting production operations and operations technology requirements, collaborating with all departments to support the Anchorage office and Data Center, North Slope activity, winter field work, and upcoming construction seasons. The Telecom Lead will work with Telecom engineering within the Development Team as the architect for permanent facilities and oversee the transition from engineering to operations. The role includes developing a system performance monitoring process to diagnose and resolve network issues, optimize performance, and uphold client security standards. Additionally, the Telecom Lead ensures Alaska infrastructure meets or exceeds CMS Operating Standards and Core Business Processes. The role involves collaborating with the wider Alaska IT team to provide technology requirements to enable the business.
Responsibilities
Ensure a robust, functional, and efficient network infrastructure for the Alaska Business Unit.
Manage a technical team to ensure timely resolution of regional network incidents and requests.
Deliver requirements to enable Alaska production operations to maintain high uptime.
Proactively monitor the regional firewall to minimize risks of unauthorized equipment connections and user access.
Identify and recommend improvements to regional infrastructure aligned with the Client IS strategy.
Ensure timely resolution of regional firewall incidents and requests.
Conduct site field visits to ensure environments function as expected.
Follow the Client change management processes, including:
Perform network configuration, routine maintenance checks, and troubleshooting
Monitor and manage switches, firewalls, controllers, and other network devices
Lead network upgrades and installations
Effectively manage technical team delivery and ensure compliance with SMS Operating Standards and Core Business Processes.
Delegate deliverables across direct reports and develop team members through on-the-job deliverables, projects, and training.
Track KPIs for team and network; update and maintain network documentation, diagrams, and configuration repositories (Firewall Maintenance, Palo Alto).
Ensure Alaska team creates and maintains regional processes and procedures aligned to SMS.
Maintain project portfolio and seek opportunities for continuous improvement.
Adhere to and help enforce network security policies; participate in configuration and deployment of new network devices and systems.
Required Experience
Minimum of 7 years' experience in a Corporate IT position, with 5+ years leading a team.
Bachelor's degree in computer science.
CCNP Certification.
Experience delivering end-user support in remote, onsite, and over-the-phone scenarios.
Experience working with remote vendor support and on-site consultants.
General knowledge of network design principles, models, and best practices.
Strong experience with Cisco switching and routing, basic networking protocols and systems including TCP/IP, DNS, DHCP, VLANs, Wireless, 802.11x.
Strong experience in VMware, Citrix XenApp/XenDesktop, Windows Server 2012/2016, SCOM & SCCM.
Preferred Qualifications
Previous experience in an Oil & Gas environment.
ITIL v3 (or higher) Foundations Certification.
Experience with PowerShell scripting, Active Directory, Azure, AWS, ServiceNow, Office 365.
Commissioning of development systems into production.
SQL/Oracle database administration.
Mobile Device Management administration.
Experience with Netscalers, firewall configuration, Appsense, PowerShell, Office 365, NetApp.
Strong understanding of cyber security best practices (e.g., role-based access control).
Rewards and Benefits
Total Rewards overview and benefits aligned with ASPIRE values.
Medical Insurance through FEHB; Dental and Vision plans.
401K with up to 4% match and immediate vesting after 2 pay periods.
Employee Assistance Program (EAP) and voluntary insurance options.
Professional development: tuition reimbursement and ASPIRE Academy.
About ASRC Energy We are proud to be named the Winner of the Best Place to Work by Alaska Business Magazine in 2023 & 2024, among other recognitions. We employ across subsidiaries and focus on ASPIRE values: Absolute Integrity, Safety, People First, Inupiat Heritage, Resilient Family, and Exceptional Service Quality.
Working on the North Slope When working on the North Slope of Alaska, lodging and meals are provided. Camp facilities vary, with Wi-Fi, meals, and amenities such as housekeeping, laundry, and recreation options. Orientation will cover on-site policies.
Physical Demands A pre-hire post-offer Functional Capacity Evaluation (FCE) may be conducted. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
Work Environment
Meet ASRC Energy driving records and motor vehicle use policy.
Pre-employment drug test may include UA and hair testing.
Meet physical requirements of the position, including remote Arctic locations.
Fit-For-Duty exam and background check as required; obtain and maintain an access badge.
Availability contingent on operational needs after training.
Equal Employment Opportunity We comply with the Rehabilitation Act Section 503 and VEVRAA. Decisions on employment are made without regard to race, color, sex, age, national origin, religion, marital status, pregnancy, disability, veteran status, sexual orientation, gender identity, genetic information, or other protected characteristics. For more information, visit our workplace discrimination resources and pay transparency provisions.
Note to Applicants If you need assistance or a reasonable accommodation to apply, please contact the ASRC Energy Human Resources Team at (907) 334-1688.
#J-18808-Ljbffr
Job Title Digital & IT Telecom Lead - ASRC Talent Solutions
Summary The Telecom Lead reports to the IS Operations Manager and is accountable for implementing and maintaining a stable, secure and efficient network infrastructure in Alaska. The role focuses on meeting production operations and operations technology requirements, collaborating with all departments to support the Anchorage office and Data Center, North Slope activity, winter field work, and upcoming construction seasons. The Telecom Lead will work with Telecom engineering within the Development Team as the architect for permanent facilities and oversee the transition from engineering to operations. The role includes developing a system performance monitoring process to diagnose and resolve network issues, optimize performance, and uphold client security standards. Additionally, the Telecom Lead ensures Alaska infrastructure meets or exceeds CMS Operating Standards and Core Business Processes. The role involves collaborating with the wider Alaska IT team to provide technology requirements to enable the business.
Responsibilities
Ensure a robust, functional, and efficient network infrastructure for the Alaska Business Unit.
Manage a technical team to ensure timely resolution of regional network incidents and requests.
Deliver requirements to enable Alaska production operations to maintain high uptime.
Proactively monitor the regional firewall to minimize risks of unauthorized equipment connections and user access.
Identify and recommend improvements to regional infrastructure aligned with the Client IS strategy.
Ensure timely resolution of regional firewall incidents and requests.
Conduct site field visits to ensure environments function as expected.
Follow the Client change management processes, including:
Perform network configuration, routine maintenance checks, and troubleshooting
Monitor and manage switches, firewalls, controllers, and other network devices
Lead network upgrades and installations
Effectively manage technical team delivery and ensure compliance with SMS Operating Standards and Core Business Processes.
Delegate deliverables across direct reports and develop team members through on-the-job deliverables, projects, and training.
Track KPIs for team and network; update and maintain network documentation, diagrams, and configuration repositories (Firewall Maintenance, Palo Alto).
Ensure Alaska team creates and maintains regional processes and procedures aligned to SMS.
Maintain project portfolio and seek opportunities for continuous improvement.
Adhere to and help enforce network security policies; participate in configuration and deployment of new network devices and systems.
Required Experience
Minimum of 7 years' experience in a Corporate IT position, with 5+ years leading a team.
Bachelor's degree in computer science.
CCNP Certification.
Experience delivering end-user support in remote, onsite, and over-the-phone scenarios.
Experience working with remote vendor support and on-site consultants.
General knowledge of network design principles, models, and best practices.
Strong experience with Cisco switching and routing, basic networking protocols and systems including TCP/IP, DNS, DHCP, VLANs, Wireless, 802.11x.
Strong experience in VMware, Citrix XenApp/XenDesktop, Windows Server 2012/2016, SCOM & SCCM.
Preferred Qualifications
Previous experience in an Oil & Gas environment.
ITIL v3 (or higher) Foundations Certification.
Experience with PowerShell scripting, Active Directory, Azure, AWS, ServiceNow, Office 365.
Commissioning of development systems into production.
SQL/Oracle database administration.
Mobile Device Management administration.
Experience with Netscalers, firewall configuration, Appsense, PowerShell, Office 365, NetApp.
Strong understanding of cyber security best practices (e.g., role-based access control).
Rewards and Benefits
Total Rewards overview and benefits aligned with ASPIRE values.
Medical Insurance through FEHB; Dental and Vision plans.
401K with up to 4% match and immediate vesting after 2 pay periods.
Employee Assistance Program (EAP) and voluntary insurance options.
Professional development: tuition reimbursement and ASPIRE Academy.
About ASRC Energy We are proud to be named the Winner of the Best Place to Work by Alaska Business Magazine in 2023 & 2024, among other recognitions. We employ across subsidiaries and focus on ASPIRE values: Absolute Integrity, Safety, People First, Inupiat Heritage, Resilient Family, and Exceptional Service Quality.
Working on the North Slope When working on the North Slope of Alaska, lodging and meals are provided. Camp facilities vary, with Wi-Fi, meals, and amenities such as housekeeping, laundry, and recreation options. Orientation will cover on-site policies.
Physical Demands A pre-hire post-offer Functional Capacity Evaluation (FCE) may be conducted. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
Work Environment
Meet ASRC Energy driving records and motor vehicle use policy.
Pre-employment drug test may include UA and hair testing.
Meet physical requirements of the position, including remote Arctic locations.
Fit-For-Duty exam and background check as required; obtain and maintain an access badge.
Availability contingent on operational needs after training.
Equal Employment Opportunity We comply with the Rehabilitation Act Section 503 and VEVRAA. Decisions on employment are made without regard to race, color, sex, age, national origin, religion, marital status, pregnancy, disability, veteran status, sexual orientation, gender identity, genetic information, or other protected characteristics. For more information, visit our workplace discrimination resources and pay transparency provisions.
Note to Applicants If you need assistance or a reasonable accommodation to apply, please contact the ASRC Energy Human Resources Team at (907) 334-1688.
#J-18808-Ljbffr