BioMed Realty
Join BioMed Realty as a Help Desk Coordinator and become a key player in supporting the technology that powers our mission. In this dynamic role, you’ll provide friendly, hands-on support to team members across the company—whether in person, over the phone, or via email—helping them resolve software and hardware issues quickly and confidently. You'll also take the lead in maintaining and optimizing our IT systems by installing, upgrading, configuring, and troubleshooting workstations, AV equipment, servers, and networks across multiple locations. If you’re a proactive problem-solver who enjoys making tech work seamlessly for others, we’d love to hear from you!
Key Duties and Responsibilities
Configure, maintain and implement desktops, laptops, mobile devices and network systems.
Perform desktop, system and network troubleshooting and installations.
Respond to phone, email and personnel requests for technical support.
Document, track and monitor problems to ensure a timely resolution.
Create and maintain users in third party applications.
Provide end user support and training.
Setup and assist in meetings across all departments.
Available for 24x7 support and respond to critical system problems on a 24x7 basis.
Travel to regional offices and properties are required.
Perform related duties as assigned by supervisor.
Job Specifications
Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
1 - 3 years of experience of providing computer support and system administration required.
Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
Experience in troubleshooting in a Microsoft Windows networking environment.
Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
Hands-on experience resolving networking, desktop, AV systems, and mobile device configuration issues.
Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
Experience in supporting Audio/Visual systems and large conference centers.
Strong customer service and teamwork skills.
Quick learner with the motivation to investigate and learn new technology.
Competencies Critical for Success
Attention to Detail
Interpersonal Understanding
Oral communication
Planning and organizing
Problem solving
Self-confidence
Stress tolerance
Teamwork
Usage of technical expertise
Salary $26.93 - $33.66 per hour + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.
Benefits and Amenities
Employer-Paid Medical, Dental, and Vision Insurance
Paid Time Off and Paid Family Leave Benefits
401(k) Retirement Savings Plan
Tuition Reimbursement
Flexible Spending Accounts
Lifestyle Spending Account
Pet Insurance
ID Theft Insurance
Legal Insurance
Employee Assistance Program
100% Employer-Paid Life & AD&D Insurance, Short and Long Term Disability
Amenities
Onsite Gym
Complimentary Snacks, Fresh Fruit, Cold Brew Coffee, Kombucha and Soda Water Provided
Dry Cleaning Services Onsite
About the company At BioMed Realty, our purpose is to provide mission-critical infrastructure that expands the innovation capacity of our tenants to advance human health and unleash human potential. With 17 million square feet of operating high-quality life science real estate in the United States and the United Kingdom, we don’t just manage real estate; we help shape the future of life science and technology innovation. As a Blackstone Real Estate portfolio company, we leverage the financial strength of one of the world’s largest real estate owners to seize new opportunities in the evolving life sciences landscape.
BioMed Realty is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email careers@biomedrealty.com .
As a participant in the E-Verify program, BioMed Realty uses the federal governments’ E-Verify system to verify the identity and employment eligibility of all persons hired to work in the United States. Right To Work E-Verify Participation
How to apply We would like to invite applicants to apply for this role. If you are interested, please submit your application with a resume and cover information as requested during the application process.
Note: This posting contains standard EEO statements and does not include all possible information about benefits and eligibility. For full details, please refer to BioMed Realty’s official policies.
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Key Duties and Responsibilities
Configure, maintain and implement desktops, laptops, mobile devices and network systems.
Perform desktop, system and network troubleshooting and installations.
Respond to phone, email and personnel requests for technical support.
Document, track and monitor problems to ensure a timely resolution.
Create and maintain users in third party applications.
Provide end user support and training.
Setup and assist in meetings across all departments.
Available for 24x7 support and respond to critical system problems on a 24x7 basis.
Travel to regional offices and properties are required.
Perform related duties as assigned by supervisor.
Job Specifications
Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
1 - 3 years of experience of providing computer support and system administration required.
Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
Experience in troubleshooting in a Microsoft Windows networking environment.
Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
Hands-on experience resolving networking, desktop, AV systems, and mobile device configuration issues.
Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
Experience in supporting Audio/Visual systems and large conference centers.
Strong customer service and teamwork skills.
Quick learner with the motivation to investigate and learn new technology.
Competencies Critical for Success
Attention to Detail
Interpersonal Understanding
Oral communication
Planning and organizing
Problem solving
Self-confidence
Stress tolerance
Teamwork
Usage of technical expertise
Salary $26.93 - $33.66 per hour + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.
Benefits and Amenities
Employer-Paid Medical, Dental, and Vision Insurance
Paid Time Off and Paid Family Leave Benefits
401(k) Retirement Savings Plan
Tuition Reimbursement
Flexible Spending Accounts
Lifestyle Spending Account
Pet Insurance
ID Theft Insurance
Legal Insurance
Employee Assistance Program
100% Employer-Paid Life & AD&D Insurance, Short and Long Term Disability
Amenities
Onsite Gym
Complimentary Snacks, Fresh Fruit, Cold Brew Coffee, Kombucha and Soda Water Provided
Dry Cleaning Services Onsite
About the company At BioMed Realty, our purpose is to provide mission-critical infrastructure that expands the innovation capacity of our tenants to advance human health and unleash human potential. With 17 million square feet of operating high-quality life science real estate in the United States and the United Kingdom, we don’t just manage real estate; we help shape the future of life science and technology innovation. As a Blackstone Real Estate portfolio company, we leverage the financial strength of one of the world’s largest real estate owners to seize new opportunities in the evolving life sciences landscape.
BioMed Realty is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email careers@biomedrealty.com .
As a participant in the E-Verify program, BioMed Realty uses the federal governments’ E-Verify system to verify the identity and employment eligibility of all persons hired to work in the United States. Right To Work E-Verify Participation
How to apply We would like to invite applicants to apply for this role. If you are interested, please submit your application with a resume and cover information as requested during the application process.
Note: This posting contains standard EEO statements and does not include all possible information about benefits and eligibility. For full details, please refer to BioMed Realty’s official policies.
#J-18808-Ljbffr