IT Field Engineer

Job Summary: The IT Field Engineer is responsible for providing on-site and remote technical support, installations, troubleshooting, and maintenance of IT hardware and software systems across multiple locations. This position will be the go-to resource for resolving technical issues quickly and efficiently while ensuring high levels of user satisfaction and customer service. Job Duties: · Provide on-site and remote technical support for desktops, laptops, mobile devices, printers, and other devices, which require traveling to local/regional company sites. · Identify, troubleshoot and resolve hardware, software, and connectivity issues. · Install, configure, and maintain operating systems, software applications, and network equipment. · Create and maintain necessary SOP documentation. · Partner with PMO to coordinate hardware and network site fulfillment. · Ensure compliance with company IT policies and security protocols. · Document service requests, resolutions, and IT assets using a ticketing system. · Collaborate with internal IT teams and vendors for escalated support. · Support and back up the service desk when needed. · Support software and policy distribution for enterprise hardware. Education and Experience: · Associate’s degree in information technology, Computer Science, or related field (or equivalent experience). Bachelor’s degree preferred. · 2+ years of experience in IT support, help desk, or field service roles · Experience with hardware troubleshooting and repair · Valid driver’s license and ability to travel to locations up to 50% of time. Knowledge, Skills, and Abilities: · Strong knowledge of Windows OS, Microsoft Office 365, networking basics (TCP/IP, DNS, DHCP) · Excellent problem-solving and communication skills · Customer-service oriented and professional demeanor · Ability to work independently and prioritize tasks · Strong documentation and organizational skills · May require lifting and carrying up to 40 lbs.

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