State of South Carolina
Service Monitoring Engineer-61089227
State of South Carolina, Columbia, South Carolina, us, 29228
Service Monitoring Engineer
The Department of Administration's Office of Technology and Information Services is the state’s central provider of IT services to state government agencies. We are seeking a talented Service Monitoring Engineer to join our team. This role is an integral part of our Vulnerability Remediation/Service Monitoring team. The Service Monitoring Engineer is responsible for ensuring the continuous availability and optimal performance of DTO Shared Services and infrastructure systems. This role monitors system dashboards, network operations, server uptime, shared service application status and hardware status across the enterprise. Respond promptly to outages and performance issues and ensuring the correct functional team is aware of any potential issues. Work closely with IT support, infrastructure and security teams to detect, report and resolve incidents and contributes to the reliability and resiliency of critical systems.
This position is onsite in beautiful Columbia, South Carolina.
Responsibilities
Monitor system dashboards for indicators of performance degradation, outages or equipment failures. Provide status updates on system health and incident resolution timelines on a regular basis. Triage and elevate alerts appropriately.
Analyze historical data and performance trends to identify recurring issues or potential points of failure. Recommend improvements based on analysis of monitoring data.
Maintain and configure monitoring tools for network, servers, endpoint and shared services availability. Contribute to the development and continuous improvement of monitoring standards, playbooks, and response procedures.
Proactively identify and report aging or underperforming equipment. Collaborate with IT operations and infrastructure teams to schedule maintenance windows and ensure service availability during upgrades or patches.
Perform other duties as required. Due to the technical nature of this position, it is designated as an essential position.
Qualifications
A bachelor's or associate degree in computer science or information systems and six (6) years of experience in the support of Windows servers. Related experience may be substituted for a degree on a year-for-year basis.
Hands on experience and knowledge of a MS Windows enterprise environment.
Additional Requirements
Extensive knowledge of enterprise monitoring systems.
Extensive hands-on experience operating and supporting an Enterprise Windows network environment.
Hands on experience and knowledge of Microsoft windows servers, Active Directory, M365 technology, desktop infrastructure and virtual servers.
Strong attention to detail with the ability to multitask in a fast-paced environment.
May be required to work beyond the standard 37.5-hour work week, including holidays.
Will be required to carry a laptop or cell phone for after-hours contact.
Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.
MS certification is preferred.
The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
Retirement benefit choices
State Retirement Plan (SCRS)
State Optional Retirement Program (State ORP)
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
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This position is onsite in beautiful Columbia, South Carolina.
Responsibilities
Monitor system dashboards for indicators of performance degradation, outages or equipment failures. Provide status updates on system health and incident resolution timelines on a regular basis. Triage and elevate alerts appropriately.
Analyze historical data and performance trends to identify recurring issues or potential points of failure. Recommend improvements based on analysis of monitoring data.
Maintain and configure monitoring tools for network, servers, endpoint and shared services availability. Contribute to the development and continuous improvement of monitoring standards, playbooks, and response procedures.
Proactively identify and report aging or underperforming equipment. Collaborate with IT operations and infrastructure teams to schedule maintenance windows and ensure service availability during upgrades or patches.
Perform other duties as required. Due to the technical nature of this position, it is designated as an essential position.
Qualifications
A bachelor's or associate degree in computer science or information systems and six (6) years of experience in the support of Windows servers. Related experience may be substituted for a degree on a year-for-year basis.
Hands on experience and knowledge of a MS Windows enterprise environment.
Additional Requirements
Extensive knowledge of enterprise monitoring systems.
Extensive hands-on experience operating and supporting an Enterprise Windows network environment.
Hands on experience and knowledge of Microsoft windows servers, Active Directory, M365 technology, desktop infrastructure and virtual servers.
Strong attention to detail with the ability to multitask in a fast-paced environment.
May be required to work beyond the standard 37.5-hour work week, including holidays.
Will be required to carry a laptop or cell phone for after-hours contact.
Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.
MS certification is preferred.
The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
Retirement benefit choices
State Retirement Plan (SCRS)
State Optional Retirement Program (State ORP)
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
#J-18808-Ljbffr